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“Excellent Hotel for UNCW Families!” 5 of 5 bubbles
Review of Hilton Garden Inn Wilmington Mayfaire Town Center

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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #6 of 45 Hotels in Wilmington
Certificate of Excellence
Glen Arm, Maryland
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent Hotel for UNCW Families!”
5 of 5 bubbles Reviewed August 19, 2013

Returned my daughter to UNCW on 8/9 and had the pleasure of spending several days here at the Hilton Garden Inn Wilmington Mayfaire. From the moment we entered the lovely lobby, I knew we were at the BEST place! And, the "welcoming committee" (i.e. Desk Personnel) positively confirmed that feeling! Check in was a breeze. Our room was clean and fresh, with Bath and Body bathroom products, thick, fluffy towels, and comfy bed. Housekeeping staff did a super job and was pleasant and courteous when we had a minor request. The hotel is located next to a fabulous shopping area including a grocery store and many restaurants. Yet, it is peaceful and NOT noisy at all. Also, it is only a few miles from UNCW's campus. Very convenient on every level! We never experienced the breakfast that was available; however, it smelled delicious! Next visit, for certain. I must mention Eric and Nick - two professionals that helped make my stay 5-star!! In fact, every single person who was behind the check-in desk at any given time was very pleasant and helpful! However, Eric and Nick are the most famous!! Nothing was too much trouble for them. And, they love to laugh! This was my 5th trip to Wilmington//UNCW and my first to HGI. From now on, HGI Mayfaire will be my ONLY choice! (TIP: always ask for the UNCW rate) Great hotel, great location, great personnel!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SuSu2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, August 20, 2013
Thank you SuSu2013 for the very wonderful review of your recent stay at our #1 ranked Hilton Garden Inn Mayfaire. UNCW move-in weekend is always emotional. We know how stressful it can be to bring your child back to school (or a relief… ). We’re honored to be your new home away from home when visiting UNCW. The “Welcoming Committee”, aka Eric and Nick are indeed famous; at least that’s what they tell the rest of us here at the hotel. HaHa. We’re pleased that you enjoyed our stellar location, amenities such as our new lobby and our five star customer service. We hope to see you back with soon for UNCW Parents Weekend. Go Seahawks!
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1,097 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
A TripAdvisor Member
5 of 5 bubbles Reviewed August 19, 2013

My family and I had a great stay! The pool, workout room, and guest rooms were clean and accommodating, and the lobby area had complimentary coffee, water, tea, and goodies which was nice to have on the go and after being out in the heat. Nick F., Eric, and the rest of the staff were very helpful and nice!

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, August 20, 2013
Thanks so much for the great feedback from your family stay at our award-winning Hilton Garden Inn Mayfaire Town Center. Ah yes, our dynamic duo of Nick and Eric at the front desk; they do a great job of ensuring every guest is taken care of, as only HGI Mayfaire can do. We’re glad you guys enjoyed our new lobby and all that it offers our guests. Please come back and see us again. The beach is perfect in the fall!
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Benson, North Carolina, United States
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 18, 2013

On a recent weekend, we spent a couple nights at the Hilton Garden Inn Wilmington Mayfaire. We were very pleased with the level of service, friendly personnel, and cleanliness of this hotel. The breakfast was very good with the restaurant staff being very attentive and we enjoyed hanging out in the comfortable lobby seating area with friends. The hotel is only minutes away from the Wrightsville Beach area. We will definitely plan to return to this hotel on our next visit to the Wilmington area.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Garland95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, August 19, 2013
Thank you Garland95 for the great review of our award-wining Hilton Garden Inn Mayfaire. We take great pride in providing an excellent guest experience for all of our guests. We’re so glad that you enjoyed our renovated lobby as well as our full service Garden Grille restaurant for breakfast. The team in the restaurant does a great job! There’s still plenty of great beach weather here through the fall. We hope to see you back with us soon. Thank you for the opportunity to earn you business.
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Oxford, NC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 17, 2013

I am a handicap person. The handicap rooms that we were in was very very small for me except the bathroom that was big. On the day we left Aug. 11 my daughter left her High School class ring in the room. Well on Sun. that we left I called them and they told me someone will call me back no one don't. I called Mon, Tues. and Wed, they told me the same thing. Well guess what no call back. So that just tell me that the person that cleaned our room just picked it up. I hate to blame someone, but to me it looks like that what happen or you have people that works there doesn't care to much for the customers. That's not the way to run a hotel. Cause I used to be Asst. manger in one and the breakfast was free. Looks like a big hotel would have free breakfast. disappoint in that too. If they have a website to do a review that Hilton Garden Inn in Wilmington NC. I will for sure write a very very bad review about the staff.

  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank sadforu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, August 20, 2013
Hello sadforu. We’re truly sorry that your guest experience at our award-winning and #1 ranked hotel was not to your satisfaction. If you scan the numerous reviews on this site, you will read countless testimonials regarding our exceptional customer service, updated amenities and terrific location. We hope your Daughter found her misplaced class ring but respectfully disagree with you about how the situation was handled. As you know, several of our staff have spoken to you about our efforts to locate the misplaced ring. As far as your displeasure with the size of our ADA compliant sleeping rooms, this is something that is very carefully crafted in the design phase of building a hotel. Regarding breakfast; every Hilton Garden Inn hotel has a full service restaurant onsite which is open to the public. Gold and Diamond HHonors members do have the option of complimentary breakfast or bonus points. We would like for you to give us another chance to earn your business if travel brings you back to Wilmington.
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A TripAdvisor Member
5 of 5 bubbles Reviewed August 17, 2013

Great hotel - beautiful and only 2 miles from wrightsville beach! I loved the room,comfortable bed, great breakfast and great service all around. They even have bikes to rent there! It's walking distance to great shops and restaurants and very quiet and serene.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, August 19, 2013
Thank you for the wonderful review of your recent stay at our #1 ranked Hilton Garden Inn Mayfaire. We're so pleased that you enjoyed our fantastic location near our favorite beach as well. You mentioned our cool beach cruiser bikes; we hope you had a chance to get out and enjoy a relaxing ride around Mayfaire or down to Wrightsville Beach. We very much appreciate your very nice comments about our hotel and look forward to having you stay with us again.
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Raleigh, North Carolina
1 review
5 of 5 bubbles Reviewed August 15, 2013

I am a frequent business traveler to Wilmington and without fail every trip I stay at the Hilton Garden Inn at Mayfair. You couldnt ask for nicer people at the front desk. Eric B always goes above and beyond to make sure I, and all his customers, have a great experiece. Nick F also is there to ensure every part of your stay will be perfect.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pete S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, August 16, 2013
Thank you so much Pete S for your continued loyalty to our #1 ranked Hilton Garden Inn Mayfaire Town Center. Eric and Nick enjoy having you stay with us and they appreciate you sharing your thoughts with the rest of the Tripadvisor community. Those two guys do a great job of ensuring that every guest is treated as a VIP. We look forward to seeing you back with us again very soon. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 14, 2013

My husband and I decided to head to Wilmington and made a reservation the day of our stay. We were so impressed with the facility and the people that worked at this location. Everything was great and we will definitely go back again. Location is perfect for shopping and the beach.
Nick was the best at helping us decide where to go and what to do during our brief stay.

Room Tip: All rooms are perfect.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tammy828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, August 15, 2013
Tammy828, thank you so much for choosing to stay at our award-winning and #1 ranked HGI Mayfaire for your quick trip to beautiful Wilmington-Wrightsville Beach. It was our pleasure to earn your business. We believe we’re in the best location in the area. As you discovered, we’re close to the beach but also right in the middle of the best shopping and restaurants in Wilmington. We appreciate the kudos regarding Nick; he is indeed a fantastic ambassador for our hotel. Thanks so much. Y’all come back and see us soon!
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Property: Hilton Garden Inn Wilmington Mayfaire Town Center
Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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