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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #5 of 44 Hotels in Wilmington
Certificate of Excellence
NH
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“26.2 miles”
5 of 5 bubbles Reviewed March 19, 2013

My wife and I enjoyed our stay. We toured the local mall(it's within walking distance) and relaxed out by the pool the day before we ran the marathon. We had some special food requests from the hotel restaurant and they were happy to accommadate. The bed was comfy but we didn't care for the rather large pillows.

  • Stayed March 2013, traveled as a couple
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    • Location
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Helpful?
1 Thank JimmieC3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, March 20, 2013
Hello JimmieC3...We're so glad you enjoyed your stay with us. The weather certainly was stellar for the Quintiles Wrightsville Beach Marathon weekend. In just four years, the marathon weekend has developed into one of the premier running events in the Southeast. Our location near the finish line is definitely a plus for the runners such as you who choose to stay with us. We hope you choose to come back to run the marathon and stay with us again. So sorry you found the pillows to be too big for your liking. Did you call-down to the front desk to ask for a smaller pillow? Pillows are such a personal thing; some folks like a small pillow while others prefer large pillows. Safe travels and happy running!
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1,126 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (115)
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English first
Skaneateles, NY
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

What a fantastic hotel! If you have to be away from home, this is the place to be. Eric, the front desk manager greets you like a family member when you arrive. Melissa, the evening front desk person adds new meaning to Southern Charm! Wow!! And Tim, the cook is amazing! All of the staff go out of their way to help and make you feel comfortable. This is a skill many hotels chains have lost! I highly recommend staying here if you are in Wilmington. Oh, by the way, the housekeeping staff really take their jobs seriously! The rooms are spotless!!

Room Tip: Don't really have one. Each one I have stayed in has been great.
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  • Stayed March 2013, traveled on business
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Helpful?
1 Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, March 18, 2013
Thanks Jimmycskantown for returning to HGI Mayfaire and telling everyone how much you appreciate our first-class customer service and amenities. When you mention Eric, Melissa and Tim, you hit the customer service trifecta! and not forgetting our outstanding housekeeping staff. Yes; the room cleanliness is perfect! They are the best. Thanks again for choosing to stay with us. We appreciate your business. We look forward to your return soon.
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Swansboro, North Carolina
1 review
5 of 5 bubbles Reviewed March 12, 2013

In town for a friend's birthday party. We were going to stay at a pricey hotel downtown but after reading some good reviews here, decided to take a chance because it seemed like a better value. And it was! Both nights stayed we were impressed by the friendliness of the staff. Nick at the front desk made us feel at home as soon as we walked in the door and the next night he served us drinks at the little hotel bar. He was so welcoming that it felt like we were old friends. Our room was clean and the bed was extremely comfortable. The location turned out to be ideal, and I would definitely recommend this hotel to anyone looking for a place to stay in Wilmington!

  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, March 14, 2013
Hello Paul M! Good call staying with us vs. downtown. You hit the jackpot with Nick at the front desk and then serving in our restaurant/bar. Thank you for the terrific feedback regarding your experience staying at our hotel. it was our pleasure to earn your business and look forward to having you stay with again. Warm weather is just around the corner; it's almost beach season!
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Swansboro, North Carolina
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 12, 2013

We were there for a quick overnight getaway and loved the location and the hotel. The young lady that checked me in had just run a marathon that morning but you couldn't tell it by her attitude. She was lively, interactive and had a great smile. Just the kind of person you want to help you out! Great room with lots of space and very comfortable. The AC worked wonderfully!! Love that! So much to do right within a mile of the hotel and never a dull moment during our little R&R weekend. Thanks so much!

Room Tip: Choose the mini suite if possible.
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  • Stayed March 2013, traveled with family
    • Value
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Helpful?
2 Thank Luvtotravelmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, March 18, 2013
Hello Luvtotravelmor! We LUV your username. Thank you for choosing to stay with us and taking the time to tell everyone how much you enjoyed your visit with us. We really appreciate your business. I'm not sure which front desk associate was working when you checked-in, but had I been at the front desk after having run a marathon earlier in the day, I might not have been as lively and interactive as our terrific front desk staff. LOL. Thanks so much for allowing us to earn your business. Beach season is just about here…come-on back and see us!
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Warren, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 11, 2013

I am blessed (and cursed) to travel for a living. I stay in a hotel 3 - 5 nights per week, about 40 weeks per year; and I have been doing this for almost 20 years...so I have some experience on this subject. I can tell when a good experience is luck, and when it's part of the culture. The HGI at Mayfair will ALWAYS provide you with a good experience, because it's part of their culture.

You have plenty of great places to dine and shop in the immediate area, you're 15 minutes from the airport, and only about 10 minutes to Wrightsville Beach. The property is nicely maintained, and has a safe & secure vibe...BUT... most importantly, this HGI has Megan working the front desk.

I stayed here last week, and I needed to check in early because I was extremely ill. I called at 9:00 in the morning, and explained my situation, and Megan told me to just come on in, and that we would "figure something out". I will always remember that she didn't make me feel like she was doing me a favor; this positive, pretty, and (most of all) *professional* young woman made me feel like she was just doing her job. Quite refreshing...and so helpful when I wasn't feeling well.

Anybody can look good when everything is OK...your professional culture shows when exceptions have to be made, and service needs to go beyond the norm. This Hilton Garden Inn is a model of what the hotel industry should aspire to. Thanks Megan!!

JC Dolinger - Warren PA

  • Stayed March 2013, traveled on business
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Helpful?
3 Thank Jc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, March 12, 2013
Jc D...! Coming from a seasoned traveler such as you, this is quite a compliment. We believe Megan and our entire staff are the best in town. You're right; it is our CULTURE to exceed guest expectations - every time. We know you have choices therefore we have to earn your business - every time. We hope you're feeling better but so glad that we were able to help you when you were under the weather. We look forward to seeing you again very soon. Safe travels!
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Colorado
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 10, 2013

We were in town for a funeral, and the staff at the Hilton Garden Inn were so kind and accommodating, and our room was perfect--fresh and clean. Breakfast was fast and nicely done. Other family members in nearby hotels wished they had stayed at the Hilton Garden Inn instead. The hotel is nice, but the staff make it exceptional.

  • Stayed March 2013, traveled with family
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Helpful?
Thank wishccr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, March 11, 2013
wishccr…Thank you for allowing us to be a part of your family during your time of grief. We're glad you were impressed with our hotel. Also, thank you for telling everyone how much you appreciate our guest service, accommodations and restaurant. Next travel brings you back to Wilmington-Wrightsville Beach, for a more pleasant reason, we look forward to once again earning your business.
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Seneca, SC
Level Contributor
3 reviews
4 of 5 bubbles Reviewed February 27, 2013

We were there for a funeral. Everyone was very friendly, the lobby was bright and cheerful with a fire going. The room was lovely, clean and smelling fresh. However, there was no courtesy breakfast and we had to leave early for the funeral in order to find a place to eat. We had never been in that city before and knew nothing about it. It was inconvenient to have to ride around trying to find something open for breakfast. We will return in June for a wedding but we will not be staying there.

  • Stayed February 2013, traveled with family
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Helpful?
Thank RutheSeneca_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, February 28, 2013
Hello RutheSeneca_SC. Thank you for choosing to stay with us during your time of grief. We're sorry for your loss. We appreciate your kind words regarding our friendly staff, bright lobby and lovely clean rooms. Our full service restaurant is open to the public at 6:30am Sun-Fri and 7:00am on Sat-Sun. Had you mentioned something to one of our front desk associates they would have been able to get you something from the kitchen or given you directions to any one of a number of local restaurants also serving breakfast. We're sorry for the inconvenience you experienced. When you travel back to Wilmington for the wedding, we hope you reconsider and give us another try.
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Property: Hilton Garden Inn Wilmington Mayfaire Town Center
Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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