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“Great staff...”

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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 44 Hotels in Wilmington
Certificate of Excellence
Naperville, Illinois, United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great staff...”
Reviewed February 5, 2013

Enjoyed being at the hotel for an extended stay. They accommodated my weekend travels, and were always friendly.

The area is a good place to be able to walk to many restaurants and stores.

I stay there for business when I am in town. The breakfast is always fast, cooked right, and served hot.

  • Stayed January 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Nate N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, February 7, 2013
Thank you Nate N for your loyalty. We appreciate you and appreciate that you appreciate our great staff. :) And yes, we too believe we're in the best location in Wilmington-Wrightsville Beach. We're glad you like our breakfast offerings from our restaurant. When away from home, nothing beats a fresh, cooked-to-order hot breakfast from our Great American Grill. Safe travels. See you soon.
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1,206 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
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raleigh nc
Level 6 Contributor
130 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 4, 2013

We were just there for a quick overnight. I guess I need to be clear about the levels of Hilton hotels. As an honors gold member, it sure seems there is a much better deal with Hampton Inn. Breakfast not included...we forgot toothpaste and no samples at front desk...just things we love about Hamptons. We thought we would try the Garden as it was closer to shopping. Front desk guy was great. Couch in room had stains on it as did the carpet. But overall clean and safe.

  • Stayed February 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank lauren624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, February 5, 2013
Hello lauren624. Thank you for choosing to stay with us. We're glad you enjoyed our historic downtown while visiting Wilmington-Wrightsville Beach. We appreciate your loyalty to the Hilton Family of hotels. HHonors Gold members are entitled to their choice of complimentary cooked-to-order breakfast in our full service restaurant or 750 bonus points. I do apologize if this option was not brought to your attention. Perhaps the biggest difference between us and our neighbors is that Hilton Garden Inn properties are full service hotels without the big-box full service hotel hassles. Our Great American Grill full service restaurant is open to the public serving breakfast and dinner. We also offer evening room service and a fully stocked lounge. A “good stay” is good but we strive for every guest to have a “great stay”. Next time travel brings you back to the Port City, we hope you give us another chance to exceed your expectations.
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Raleigh, NC
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 30, 2013

This hotel certainly lIves up to the brand, was quite comfortable and clean, bed comfortable and breakfast good. Unplanned overnight stay, so did not have time to use the amenities. Staff was friendly and efficient, with restaurants nearby, so would definitely stay here again when working in the area again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DEWRaleigh_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, January 31, 2013
Thank you DEWRaleigh_NC for the terrific feedback. Comfortable, clean, good, friendly and efficient are all positive descriptive words we like to hear from our guests. Thank you for choosing to stay with us for your brief business trip. Next time stay a few more days to enjoy our wonderful amenities and location. Mayfaire is the best location in Wilmington-Wrightsville Beach.
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Antioch, California
2 reviews
Reviewed January 24, 2013

delightful as always. This is my 'go to' hotel when I am in Wilmington for business. Front desk staff are always friendly and helpful, rooms are clean and modern, free internet. All around a great place to stay! Am always grateful for the hot coffee in the lobby around the clock. : )

Room Tip: change the setting on the in-room fridge so that the compressor doesn't kick on in the middle of...
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanaB925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, January 25, 2013
Hello DanaB925...thank you for your continued loyalty to our hotel. We very much appreciate earning your business. We always aspire to be everyone's "Go To" hotel when traveling to Wilmington-Wrightsville Beach. Our front desk and housekeeping associates appreciate the shout-out regarding their efforts. Safe travels!
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Rocky Mount, North Carolina
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 23, 2013

Melissa at the front desk made me feel like I had arrived at my sisters home for the weekend. She did everything she could think of to make us comfortable. The chef cooked breakfast was very good and there was no need to drive a half hour into Wilmington to a designer restaurant and wait another half hour to an hour for a table. At the Hilton Garden Inn we went downstairs for breakfast, sat down, had coffee and juice and then a great fresh cooked breakfast. Melissa also made sure we knew our way around and made suggestions for things for us to do.

  • Stayed January 2013, traveled with family
    • Value
    • Location
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    • Service
Helpful?
1 Thank jerobemd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, January 24, 2013
Thank you jerobemd for again choosing to stay with us when traveling to beautiful Wilmington-Wrightsville Beach. We really do appreciate your terrific feedback regarding our full service restaurant and our staff. Melissa does a wonderful job of assisting guests. Her southern charm is not fake! :)

We hope to see you guys back with us soon. Beach season is right around the corner...Happy New Year!
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San Jose, California
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 9, 2013

We were there for a wedding (in Tar Heel) the week of New Years Eve so I know this property would be a lot quieter on a normal day. Broke my golden hotel rule...never get a room by the elevator, especially on New Years Eve...some guy at 3 am couldn't get a cab and let the whole floor know. That being said the hotel, the property and the employees made this a "good" hotel.

  • Stayed December 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank umbertobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, January 10, 2013
Hello umbertobb; Thank for choosing to stay with us while attending a wedding in the area. Good is good for most hotels. We prefer being GREAT and are sorry you had to tolerate a rude guest. Location of one’s room really shouldn't matter. There is no excuse for the person who over-indulges on New Year's Eve. If travel brings you back to Wilmington-Wrightsville Beach, we certainly hope you choose to stay with us again. Happy New Year!
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Salisbury, North Carolina
2 reviews
Reviewed January 9, 2013

The location was great, but the young lady who check us in was friendly.But she put my last name in as BI, I don't know how she gets this from Magat' as it turn out my credit card decline because she types my last name as BI.Second we get into our room and wifi does not work it loads but just freezes! Children are really upset about this no x-box live,Facebook,etc. Many complaint to front desk same girl who checks us in no solution at all so we finally gave up went to bed. next morning the front desk guy name Ray was not informed about any problems that night was very helpful and professional he completely took care of our problems and concerns. Thank you Ray!!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Magata38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this review, January 10, 2013
Thank you Magata38 for the feedback from your recent stay with us. We completely understand that when the Internet connection is down the kids are not going to be happy. AT&T corrected the situation as quickly as possible. Unfortunately you had to endure the inconvenience. We're very sorry for that. Thankfully Ray saved the day for you! He does a great job of ensuring that all of our guests are happy and comfortable. As far as the issue with your credit card and your name; since I was not involved, I really can’t speak to what happened. The name shouldn’t affect the card going through. Not sure what the issue was. We’re sorry...That being said, if travel brings you back to Wilmington, please give us another chance to earn your business.
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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Property: Hilton Garden Inn Wilmington Mayfaire Town Center
Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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