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“Eric and Brandi front desk”

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Hilton Garden Inn Wilmington Mayfaire Town Center
Ranked #4 of 45 Hotels in Wilmington
Certificate of Excellence
Reviewed May 13, 2012

May 12, 2012 My daughter and I from Charlotte, N.C. drove to Wilmington, N.C. on a whim for a Mother's Day trip. A sunny afernoon at the beach suddenly turned into an evening of mishaps.We decided to spend the night and not drive home. All I wanted was a friendly face and a clean hotel.Well ,that was exactly what I experienced when I arrived at the Hilton Garden . Brandi and Eric gave us excellant customer service. Big smiles with friendly faces is just what we needed. The hotel was great but if the front desk people weren't as professional and kind as Eric and Brandi ,the experience wouldn';t have been the same,
regards,
R.S.
Charlotte, NC

Room Tip: Call ahead and ask what is available and what your options are.
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  • Stayed: May 2012, traveled with family
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Thank redhairgoldeneyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded May 15, 2012

Hello redhairgoldeneyes; we’re sorry that your day in Wilmington didn't work-out as planned but we're so happy you found us! Our front desk associates are what differentiate us from the other hotels in Wilmington and nearby Wrightsville Beach. It was our pleasure to earn your business and we hope to see you back with us this summer!

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977 - 983 of 1,233 reviews

Reviewed May 6, 2012

Extremely clean, updated and friendly staff. Love the pool and proximity to restaurants.

  • Stayed: May 2012, traveled on business
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1  Thank rebecca s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded May 8, 2012

Thank you Rebecca S. for the very nice feedback from your recent stay with us. It was our pleasure to earn your business. We're glad you enjoyed our relaxing pool. We hope to see you back with us soon. The beach is just down the street!

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Reviewed May 6, 2012

We had a very nice stay in this hotel last weekend. The room was clean and comfortable, the staff helpful and pleasant, and the location was perfect. You are minutes from either the beach or shopping/dining at the Mayfaire plaza. On a previous stay in Wilmington, we stayed at the Riverfront Hilton in the downtown area. I was worried that the Garden Inn would feel less comfortable. Full service hotels are usually a little more plush in the room furnishings and I was worried the Garden Inn wouldn't be as quiet as the full service Riverfront. I was pleasantly surprised and will probably choose the Garden Inn next time we visit as well. It compared very well with the more full service Riverfront Hilton. If you want a clean, comfortable, quiet hotel, don't need room service and won't miss having to tip bellmen, then this hotel is for you.

  • Stayed: April 2012, traveled with family
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Thank Kathryn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded May 7, 2012

Hello Kathryn K; Awesome review! Thank you for choosing to make the move from downtown to Mayfaire. Location, location, location! Beach, shopping and restaurants all within a walk or short drive. And heck, downtown is still not far from us. One quick point of clarification; we do offer evening room service from our full service restaurant the Great American Grill. We look forward to eaning your business again when travel brings you back to Wilmington-Wrightsville Beach.

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Reviewed May 6, 2012

I stayed at this HG one night prior to a business meeting in Wilmington. It’s a relatively new property in a developing area. The front desk folks were very nice and checked me in promptly, even allowing for a late departure the following day. My room was comfortable with standard HG amenities. It was very clean and well maintained. As Hhonors gold, I enjoyed a free breakfast. It was the standard fare and the service was friendly and efficient. My only complaint was that the housekeeping staff knocked on my door three times during the morning, even though the do not disturb sign was on my door. I was awake so it wasn’t a huge problem…..just the principle that the sign should keep them away.

I would definitely stay here again.

  • Stayed: March 2012, traveled on business
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Thank hbhakh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded May 7, 2012

Hello hbhakh; Great review. We appreciate the feedback, especially from a seasoned traveler such as yourself. We're glad you enjoyed your quick stay with us, while on business. Baltimore isn't too far to come back for a beach weekend this summer...The issue regarding housekeeping knocking on your door will be addressed right away. "Do Not Distrurb" means do not distrurb. We're sorry about the inconvenience. Have a great summer!

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Reviewed May 2, 2012

I have stayed almost 10 nights in this hotel in the last year and every one of them have been pleasant experiences. The staff is congenial, and helped us with a couple of special requests. It is clean, comfortable, and close to many places to eat or shop. My wife traveled with me this last trip. She enjoyed a day at the beach (about ten minutes away). She also enjoyed a day of shopping with out driving more than a mile.

Stayed: May 2012
Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded May 7, 2012

Bill M; Thank you for the very nice review of your recent stays with us. We certainly appreciate your loyalty and look forward to continue earning your business. You make a great piont regarding spouces traveling along on business. Our location is perfect for such a trip. As you point-out, the beach is down the street, restaurants and terrific shopping is either a short walk or within a mile of the hotel. Safe travels!

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Reviewed April 30, 2012

If you want a good night's sleep, you can gamble and hope the people above you don't walk a lot and go to sleep at the same time you do, otherwise you're in for an uncomfortable night's stay. This is not the first time this happened to us at this hotel. Shame on us for thinking it would be different.

Giving this review two circles instead of one simply because the staff is great and the paper thin ceilings are not their fault.

Room Tip: Get a room on the top floor away from the elevator (this cannot be guaranteed, though)
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  • Stayed: April 2012, traveled as a couple
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1  Thank mcdfader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded May 1, 2012

Hello mcdfader; Thank you for recognizing our superior customer service. The entire staff does a great job of trying to exceed guest expectations everyday. We're so sorry that your most recent stay was not filled with positive experiences. As far as the noise from an adjoining room, we're sorry that you were not comfortable. I hope you brought this to the attention of the front desk associates. This type of situation can usually be corrected with a quick call to the offending room. Tip: ask for a room on the 4th or 1st floors. We hope you give us another shot to earn your business.

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Reviewed April 23, 2012

We usually stay at Hampton Inns on trips back and forth from Florida to N.Y. On this trip we decided to make a side trip to Wilmington, N.C.Hampton did not have any non smoking rooms, so went to Hilton. The hotel is beautiful, new and very clean and comfortable.The entire staff was extreamly helpful and friendly. The breakfast was outstanding. If I go back to Wilmington, will stay here again.

  • Stayed: April 2012, traveled as a couple
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Thank travelgal2512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Mayfaire, Director of Sales at Hilton Garden Inn Wilmington Mayfaire Town Center, responded to this reviewResponded April 25, 2012

travelgal2512; What do you mean "IF" you go back to Wilmington...? We think you should make HGI Mayfaire a regular stop-over when traveling to/from FLA & NY. We enjoyed having you stay with us. Thank you for the great review. It was our pleasure to earn your business.

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Additional Information about Hilton Garden Inn Wilmington Mayfaire Town Center

Address: 6745 Rock Spring Rd, Wilmington, NC 28405-3177
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#7 Family Hotel in Wilmington
Price Range: $102 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Wilmington Mayfaire Town Center 3*
Number of rooms: 119
Official Description (provided by the hotel):
Best location in Wilmington and only 2 miles to beautiful Wrightsville Beach. HGI Mayfaire is located within the mixed-use development of Mayfaire Town Center; an easy drive to historic downtown Wilmington and the UNCW campus. Restaurants, outdoor shopping and IMAX movie theater complex are all within walking distance. Our full service Garden Grille & Bar restaurant, serves a cooked-to-order American breakfast, dinner as well as evening room service. The Pavilion Lounge is a great place to enjoy an evening cocktail with friends. Our patio features a putting green and spacious pool area. As great as our location and amenities are, it's the staff that makes a great hotel great. Come and experience real Southern hospitality at HGI Mayfaire. We look forward to earning your business very soon! ... more   less 
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Also Known As:
Hilton Garden Inn Wilmington Mayfaire Town Hotel Wilmington
Hilton Wilmington
Wilmington Hilton Garden Inn

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