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“THIS PLACE WAS NASTY”
Review of MainStay Suites

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MainStay Suites
Ranked #30 of 45 Hotels in Wilmington
Reviewed July 14, 2012

The smell was horrible, the whole place smelled gross, the beds were disgusting, I literally had to go buy blankets to put over the bed so I wouldn't touch the mysterious nasty looking sheets, I didn't even use the pillows because they had no cases so they were obviously used quite a lot with drool essences and other crap. NEVER, just NEVER EVER go to this ratchet place. I DO NOT RECOMMEND THIS PLACE!

Room Tip: Don't ever go here!
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  • Stayed: July 2012, traveled with family
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Thank annatphan97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 - 70 of 102 reviews

Reviewed July 9, 2012

We had chosen another hotel over the internet & when we arrived the place was not what we had expected & we decided to leave even though we had nowhere to stay. We phoned the Mainstay Suites & they were able to help us out even though it was already late at night.The staff was courteous, friendly & helpful. When we walked in we breathed a sigh of relief. We had come from New Zealand & had no idea what to expect on such short notice. The price was reasonable. The room sizes was just right for our family & it slept 6 people comfortably. This was 4 adults, 2 children & a baby in a travel cot. There were 2 bedrooms, with their own closets, which the adults slept in. The 2 kids were on the pull out double couch. There was a television in each bedroom & there was a TV in the "living room". The bedroom was big enough to have a travel cot for the baby. The kitchen had a two-burner stovetop and a modern microwave. There could have been more utensils etc, so I would check what the room comes with before you arrive in case you would like to top up on the utensils etc especially if you are going to cook your own meals. The full-sized fridge was spacious enough. Bring some dish cleaning stuff though. The furniture was clean, the beds were clean and the sheets were soft & were not starchy. The breakfast had healthy selections like hard boiled eggs and yogurt and the breakfast area was well stocked and maintained. There were only a few tables though. There is patio area outside with seating & tables, it also has two grills. There is also a well maintained pool which is gated & clean. The kids enjoyed the break away from the heat. Overall, it was a good choice & is great for the price. I had no problem staying there. I found the place to be clean, safe & the staff were a pleasure to deal with.

Room Tip: You will not be staying at this motel for it's views. But apart from that the rooms to me all se...
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  • Stayed: May 2012, traveled with family
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Thank Greg v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, General Manager at MainStay Suites, responded to this reviewResponded October 2, 2012

Thank you for taking the time to write a review of the MainStay Suites Wilmington, your feedback helps us better serve our guest in the future. We take great pride in making sure each of our guest are satisfied with the accomodations,service and overall guest expierence at our hotel. We look forward to serving you again at the MainStay Suites Wilmington.

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Reviewed June 23, 2012

The staff was courteous. Room size was just right for a family of four, but there was room for up to 6. The separate bedroom was spacious with two queens and a large closet. There was a separate television in the bedroom, which came in handy when we visited with a friend in the 'living room' area one night. The couch was a pull out double.

The kitchen had a two-burner stovetop and a modern microwave. There were not enough utensils, pots (one large fry pan with lid) or plateware/glassware for four, so bring those items if you will plan to cook your meals. The full-sized fridge was plenty cool and had an ice maker. Bring dish soap and sponge.

Although the room was adequately clean, the furniture was grimy, especially the kitchen chairs. We asked for extra towels to lay on the seats. The beds were clean and the sheets were soft. I have a son with eczema, so I'm picky about the sheets. They didn't seem to use harsh chemicals to wash that most hotels use. The towels were also soft.

The breakfast had healthy selections like hard boiled eggs and yogurt and the breakfast area was well stocked and maintained. There were only three four-top tables and two two-tops, so it was tricky getting a place to sit for breakfast, especially with a larger family.
There was a nice patio area which is cool in the evening. there are two grills out there and one four seat table. The grills were filthy, so bring your own utensils and foil.

Overall, it was a good choice for family value. I'd say that cleanliness was the only issue I saw. We were pleased with the service, value and amenities.

  • Stayed: June 2012, traveled with family
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Thank theLs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Manager at MainStay Suites, responded to this reviewResponded October 2, 2012

Thank you for taking the time to write a review of the MainStay Suites Wilmington, your feedback helps us better serve our guest in the future. We take great pride in making sure each of our guest are satisfied with the accomodations,service and overall guest expierence at our hotel. We look forward to serving you again at the MainStay Suites Wilmington.

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Reviewed June 15, 2012

We have stayed here several times, it is a short drive to Wrightsville Beach, walking distance to several restaurants, the smaller unit we were in was comfortable for two adults and two children, the kitchenette was adequate. The kids enjoyed the pool and the breakfast was really nice, especially the lady that keeps the breakfast area! She was taking drinks to disabled people and was helping moms with kids as well as keeping the area clean and stocked. The people is what makes this an excellent place to stay.

  • Stayed: June 2012, traveled with family
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Thank dmdscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Director of Sales at MainStay Suites, responded to this reviewResponded June 20, 2012

Thank you so much for your wonderful comments. Our employees are what makes the difference. We appreciate the wonderful comments and I will pass them on to the staff as well. Thank you again and we look forward to serving you again in the future.

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Reviewed June 11, 2012

We stayed only one night in the efficiency . This room sleeps 6 comfortably. It is actually two rooms one with 2 queen beds and one room with a kitchenette a recliner and pull out sofa. Each room has a very nice flat screen TV. The kitchen has a refrigerator, microwave and dishwasher. A few utensils and dishes , I think there were 2 mugs and 2 of each utensil. There is an icemaker in the freezer. the room was very clean and the sheets were clean as well. No mattress covers , but the mattresses were clean I am very OCD about checking for stains and bed bugs. The mattresses appeared fairly new. The continental breakfast was decent. The staff was friendly and very accommodating. the value was very good for the area. We were there on June 10 and the room with tax was $111.

It is only a short drive , maybe 3 miles from wrightsville beach and maybe 15 from Carolina and Kure beaches. There are lots of restaurants in the area and several that deliver.
I would definitely stay here again. There is also a very nice patio area with several grills .

The only drawbacks would be the odor of cigarettes in the hall ( which was not overly strong) and we did hear a dog barking . The cig smell did not bother me , but to someone with allergies it may be a problem. It would be beneficial if one floor was designated for dogs.
It appears there have been many upgrades and the manager stated they were working on getting new furniture in all the rooms. Our room appeared to have fairly new furniture. The bathtub was spotless and looked brand new. We did have to request sheets for the pull out , but no big deal .

Room Tip: We stayed in room 216. We could see the pool from our window which was nice when our teenagers wante...
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  • Stayed: June 2012, traveled with family
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Thank Jenn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Director of Sales at MainStay Suites, responded to this reviewResponded June 20, 2012

Thank you very much for your wonderful comments and feedback. We will take this information and use it to make your next visit even more memorable. Thank you again and we look forward to serving you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2012

Stayed one night this past week. Facility was first rate ...clean and modern. Room and kitchen were immaculate. Breakfast was very well done. Shared pool with Sleep inn next door. Staff was very friendly and helpful. Many good restaurants located within walking distance(Olive Garden , Bonefish Grill, etc). Plan on returning next year.

  • Stayed: June 2012, traveled with family
    • Value
    • Location
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Thank TravelinJim_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Director of Sales at MainStay Suites, responded to this reviewResponded June 20, 2012

Thank you very much for your comments, we appreciate all of the feedback from our guests. Thank you again and we look forward to serving you again.

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Reviewed June 3, 2012

Horrible place! Vomit in elevator, pot smoke in hall came in our room around door, sleeper sofa mattress was torn to the point that the insides were falling out! Told by front desk clerk that manager would be back monday and I could talk to him then! Really?!? We were there for fri thru sun! Not the most help to talk to him about moving rooms once we returned home! Nasty place, nasty employee, waste of money and time. Never again!!!!!

  • Stayed: June 2012
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Thank Sinclairandfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Director of Sales at MainStay Suites, responded to this reviewResponded June 20, 2012

I apologize for any inconvemience you had at the MainStay Suites. We strive to offer the very best in accommodations to all of our guests and want them to have the very best experience possible. We will take this information and make sure that your next visit is a delightful one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Address: 5229 Market St, Hwy 132 & US 17, Wilmington, NC 28405-3433
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 45 Hotels in Wilmington
Price Range: $89 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 63
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Also Known As:
Mainstay Suites Wilmington
Mainstay Wilmington
Wilmington Mainstay Suites

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