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“Good family value”
3 of 5 bubbles Review of MainStay Suites

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MainStay Suites
Ranked #29 of 44 Hotels in Wilmington
Raleigh, North Carolina
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good family value”
3 of 5 bubbles Reviewed June 23, 2012

The staff was courteous. Room size was just right for a family of four, but there was room for up to 6. The separate bedroom was spacious with two queens and a large closet. There was a separate television in the bedroom, which came in handy when we visited with a friend in the 'living room' area one night. The couch was a pull out double.

The kitchen had a two-burner stovetop and a modern microwave. There were not enough utensils, pots (one large fry pan with lid) or plateware/glassware for four, so bring those items if you will plan to cook your meals. The full-sized fridge was plenty cool and had an ice maker. Bring dish soap and sponge.

Although the room was adequately clean, the furniture was grimy, especially the kitchen chairs. We asked for extra towels to lay on the seats. The beds were clean and the sheets were soft. I have a son with eczema, so I'm picky about the sheets. They didn't seem to use harsh chemicals to wash that most hotels use. The towels were also soft.

The breakfast had healthy selections like hard boiled eggs and yogurt and the breakfast area was well stocked and maintained. There were only three four-top tables and two two-tops, so it was tricky getting a place to sit for breakfast, especially with a larger family.
There was a nice patio area which is cool in the evening. there are two grills out there and one four seat table. The grills were filthy, so bring your own utensils and foil.

Overall, it was a good choice for family value. I'd say that cleanliness was the only issue I saw. We were pleased with the service, value and amenities.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theLs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Manager at MainStay Suites, responded to this review, October 2, 2012
Thank you for taking the time to write a review of the MainStay Suites Wilmington, your feedback helps us better serve our guest in the future. We take great pride in making sure each of our guest are satisfied with the accomodations,service and overall guest expierence at our hotel. We look forward to serving you again at the MainStay Suites Wilmington.
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99 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Durham, North Carolina
1 review
5 of 5 bubbles Reviewed June 15, 2012

We have stayed here several times, it is a short drive to Wrightsville Beach, walking distance to several restaurants, the smaller unit we were in was comfortable for two adults and two children, the kitchenette was adequate. The kids enjoyed the pool and the breakfast was really nice, especially the lady that keeps the breakfast area! She was taking drinks to disabled people and was helping moms with kids as well as keeping the area clean and stocked. The people is what makes this an excellent place to stay.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmdscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Director of Sales at MainStay Suites, responded to this review, June 20, 2012
Thank you so much for your wonderful comments. Our employees are what makes the difference. We appreciate the wonderful comments and I will pass them on to the staff as well. Thank you again and we look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester
Level Contributor
8 reviews
4 of 5 bubbles Reviewed June 11, 2012

We stayed only one night in the efficiency . This room sleeps 6 comfortably. It is actually two rooms one with 2 queen beds and one room with a kitchenette a recliner and pull out sofa. Each room has a very nice flat screen TV. The kitchen has a refrigerator, microwave and dishwasher. A few utensils and dishes , I think there were 2 mugs and 2 of each utensil. There is an icemaker in the freezer. the room was very clean and the sheets were clean as well. No mattress covers , but the mattresses were clean I am very OCD about checking for stains and bed bugs. The mattresses appeared fairly new. The continental breakfast was decent. The staff was friendly and very accommodating. the value was very good for the area. We were there on June 10 and the room with tax was $111.

It is only a short drive , maybe 3 miles from wrightsville beach and maybe 15 from Carolina and Kure beaches. There are lots of restaurants in the area and several that deliver.
I would definitely stay here again. There is also a very nice patio area with several grills .

The only drawbacks would be the odor of cigarettes in the hall ( which was not overly strong) and we did hear a dog barking . The cig smell did not bother me , but to someone with allergies it may be a problem. It would be beneficial if one floor was designated for dogs.
It appears there have been many upgrades and the manager stated they were working on getting new furniture in all the rooms. Our room appeared to have fairly new furniture. The bathtub was spotless and looked brand new. We did have to request sheets for the pull out , but no big deal .

Room Tip: We stayed in room 216. We could see the pool from our window which was nice when our teenagers wante...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Director of Sales at MainStay Suites, responded to this review, June 20, 2012
Thank you very much for your wonderful comments and feedback. We will take this information and use it to make your next visit even more memorable. Thank you again and we look forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boone, NC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 11, 2012

Stayed one night this past week. Facility was first rate ...clean and modern. Room and kitchen were immaculate. Breakfast was very well done. Shared pool with Sleep inn next door. Staff was very friendly and helpful. Many good restaurants located within walking distance(Olive Garden , Bonefish Grill, etc). Plan on returning next year.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelinJim_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Director of Sales at MainStay Suites, responded to this review, June 20, 2012
Thank you very much for your comments, we appreciate all of the feedback from our guests. Thank you again and we look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
1 of 5 bubbles Reviewed June 3, 2012

Horrible place! Vomit in elevator, pot smoke in hall came in our room around door, sleeper sofa mattress was torn to the point that the insides were falling out! Told by front desk clerk that manager would be back monday and I could talk to him then! Really?!? We were there for fri thru sun! Not the most help to talk to him about moving rooms once we returned home! Nasty place, nasty employee, waste of money and time. Never again!!!!!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sinclairandfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Director of Sales at MainStay Suites, responded to this review, June 20, 2012
I apologize for any inconvemience you had at the MainStay Suites. We strive to offer the very best in accommodations to all of our guests and want them to have the very best experience possible. We will take this information and make sure that your next visit is a delightful one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed May 29, 2012

My family stayed here for 3 nights and enjoyed our stay. The double queen bed suite was perfect... it was like a small apartment. The few negatives were: 1 of the 2 burners on the stove didn't work (I only cooked once so it wasn't a huge inconvenience) and smoking and non-smoking rooms were located on the same floor, but not right next to each other. (Every once in a while there was a faint smell of smoke in the hallway, but there was absolutely no smell of smoke in our room.) The positives: the room had a great setup, staff was friendly and accomodating, perfect location... a lot of restaurants, stores, fast food joints, bars and within 30 minutes of the Carolina Beach boardwalk, the continental breakfast was what we expected... cereal, donuts, yogurt, coffee, juice, waffles, fruit and microwavable sausage biscuits. Nothing fancy, but, was more than enough to satisfy our appetites. ... Sidebar: the elevator made some noise when it moved, but it was no biggy. And yes, the pool was shared with the Sleep Inn next door, but it was in very close proximity to the main entrance of the hotel... no big deal at all.

Overall, we had a good experience and plan on staying there again in the future. In life, you get what you pay for and I've stayed in many hotels and I can honestly say that for the price of our stay, we were very happy with the accomadations.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BabyGirlMrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, Director of Sales at MainStay Suites, responded to this review, June 20, 2012
Thank you for your valuable comments. We strive to offer our guests the very best in accommodations and will take the information you provided to make sure that your future stay with us as well as our other guests will be flawless. Thank you again for you comments and we look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosedale, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 28, 2012

The staff was very nice and helpful. We were only there for one night, but out of 7 people, and 3 rooms, none of us had a complaint. The continental breakfast was great, the dining area was a bit small, but overall, very clean. It was a great location surrounded by plenty of restaurants and stores. I will stay there again the next time I'm in Wilmington, NC, and would recommend it to friends and relatives.

Room Tip: My room was in the back side of the hotel, near the steps. I did not experience any noise. The bed...
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Audrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmingtonhotels, General Manager at MainStay Suites, responded to this review, May 29, 2012
Thank you for your review of the MainStay Suites, we look forward to serving you and your family the next time you travel to Wilmington.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites

Property: MainStay Suites
Address: 5229 Market St, Hwy 132 & US 17, Wilmington, NC 28405-3433
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 44 Hotels in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — MainStay Suites 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Mainstay Suites Wilmington
Mainstay Wilmington
Wilmington Mainstay Suites

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