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My family recently chose to stay at this Best Western for our 3 day / 2 night vacation in Wilmington. It was a decision that ruined our vacation.
We found the hotel to be generally clean overall. It had a nice (though fairly small) indoor pool and a pretty good breakfast selection for a continental breakfast, and is conveniently located next to a couple of restaurants. It’s entirely possible to have a great stay at this hotel.
It’s also entirely possible that you won’t be so lucky.
What they don’t tell you when you make an online reservation is that half of the rooms face the rear parking lot, which is quiet, and half face a very busy multi-lane road. Being that Wilmington is a popular tourist destination and this road connects Wilmington to other beach-front towns to the south, there are no shortage of motorcycle clubs and emergency vehicles that travel this road, often getting stopped at the light directly in front of the hotel. It’s pretty loud well into the early morning hours. Not a deal breaker in itself, but it takes some getting used to. If you stay here, request a room facing the rear parking lot.
What they also don’t tell you is that not all of the rooms have been upgraded to remove the connecting door to your neighbor’s room, so you have a pretty good chance of staying in a room where the only thing separating you from your neighbors is a door which you can hear through. This was not a problem for us our first night there.
We were not so lucky the second night.
We found out at 4:00pm on the 2nd day of our trip that they booked some rather loud neighbors in the room next to us. These neighbors continued to party until about 5:00am the following morning which was quite unfortunate for us, especially considering we had our 7 year old son with us. We could hear every word they said for about 12 hours, and their laughter drowned out our TV and made sleeping nearly impossible.
We asked to be moved to another room at 4:00pm the first time we heard them making noise. The attendant at the desk told me she would have to see if they could move us since it was so late in the evening and they were starting to get a some reservations. It took her about 15 minutes and a phone call to the manager to get back with me and let me know the hotel was full. They also would not refund our money for the second night, but told us they’d knock off 10% of one night’s stay to make it better.
We left for a while and got back in about 9:00pm. The following 8 hours was nothing short of pure hell, which resulted in 3 more trips to the front desk and me spending an hour on the couch in the lobby at 3:00am because it was quieter with the drunk kids in the lobby that it was in my bedroom.
We eventually got to sleep about 5:00am.
After spending about 15 minutes arguing the point with the woman at the front desk at checkout on Sunday morning, they finally agreed to do me a favor, and refund $33 of the $266 they charged us for a 2 night stay. I was not able to speak with the manager, the attendant at the desk spoke to him only by phone.
So yes, it’s very possible you’ll get a nice quiet clean room at this hotel and have an enjoyable stay. It’s also possible you’ll get one of the less quiet rooms and have good neighbors and also have an enjoyable stay. However, there is still too high of a chance that you will get stuck in a traffic facing room with a door in your room that leads to a party next door.
And when this happens, don’t expect the staff to do a thing about it. They clearly care more about money than they do about customer satisfaction.
There are no shortage of hotels in Wilmington. My advice would be to avoid this one.
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- Also Known As:
- Best Western Plus Wilmington Hotel Wilmington
- Ameri Stay Hotel Wilmington