I live in Wilmington and booked a room at Riverview Suites for my family who was visiting over the 4th of July. When I booked the room, I specifically stated that I was booking it so that we could enjoy the annual fireworks from the balcony. When I arrived (at the HILTON across the street) I was given a room on the second floor. I questioned this and was told that that was all they had. The staff at the Hilton pretty much acted like they did not want to deal with the whole thing and were not at all helpful. So, my daughter and I went over to the suite to check it out. Not only was it on the second floor, but there was a palm tree right in front of the balcony! No view at all!
The rooms are okay. Except for the living room, all of the rooms are very dark because there are no windows. The bathroom was kind of run down and the linens were not nice at all. A HUGE problem while we were there were the elevators. The only way to get up to the rooms is via the elevator. The stairs lock from the inside when the door is closed. On July 4, the housekeeping staff filled the elevators with laundry and trash while they were cleaning and for HOURS and the elevators were not usable. It was absolutely ridiculous. Of course, then we were kind of glad to be on the second floor because my brother was able to climb up over the railing to the second floor and go around to the stairs and let us in! (which is actually a safety issue--you have to use your room key to access the elevators, but it is very easy to climb up to the second floor and access the entire building). People were lined up forever trying to get on the elevator and everyone was rightfully angry.
I will never book at this hotel again. I wanted to do something special for my whole family and it ended up being a bit of a nightmare. Just stay at the Hilton. It is less expensive and they probably won't treat you as badly if you are actually staying in their hotel.
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- Also Known As:
- Riverview Hotel Wilmington