I travel a lot, so I carry high expectations.This trip was for a family emergency, so I didnt have much time to check things out in advance. I had earned points for my stay and planned to use them. I ran into several snags - none of which I felt were the fault of the hotel - but every one of them was taken hold of and dealt with - to give me the best outcome. A/C failed in the middle of the night - they were at my door with a portable AC within 10 minutes. Points problems surfaced- they did checking, followed up and CALLED me on my cell to make suggestion of how to solve it. Needed to extend my stay on a night that was sold out. They called me - on my cell bc I wasn't in house - to let me know of a cancellation so that I didn't have to check out. Loud room next door at 1 AM, I called and complained - and it stopped. I am all about service. Sheets and pretty decor are nice pluses - but good service is what it is all about. KUDOS to Amy, and her team - Drew, Brad, and the night girl - all just outstanding!!!
- Official Description (provided by the hotel):
- Traveling to the Wilmington area will be made more convenient by making the Comfort Suites hotel your home away from home. The employees of this wonderful North Carolina property look forward to serving you during your stay. Guests will enjoy full-service amenities at this all-suite property, such as free local calls, free USA Today, free coffee and tea, and a free full hot breakfast bar, which includes sausage, eggs, grits, Belgian waffles, hot and cold cereals, pastries, fresh fruit and much more! ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Wilmington
- Wilmington Comfort Suites
- Comfort Suites Wilmington