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“Never again.... never ever again”

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Best Western Plus Coastline Inn
Ranked #8 of 44 Hotels in Wilmington
Certificate of Excellence
hampshire
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Never again.... never ever again”
Reviewed October 10, 2013

If you do not mind smelly, loud and dirty rooms - this is the hotel for you! The location is great - you cannot fault that. Everything else about the hotel you can. This is a dog friendly hotel and smells it. They charge a pet fee which I can understand but not when the room is dirty and smelly. Try cleaning products and air freshener! We left a day earlier due to terrible noise issues - last time we had this poor a sleep it was in a tent! We complained and got 20% off our bill - so only paid approx $180 for one night in a two star hotel, what a bargin (NOT)

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank stinkyandthebrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackiebrinson, General Manager at Best Western Plus Coastline Inn, responded to this review, October 15, 2013
I'm very sorry that you had such a bad experience during your recent. We value your comments and we are addressing the issues with housekeeping. Per my previous email correspondence, most of the guest in the hotel were attending the festivities with pertaining to Riverfest and we also had a wedding party in house and the noise is hard to control and the night auditor did walk the corridors and anyone that was outside of their rooms were asked to be quiet and go into their rooms. We value your business and hopefully you will reconsider and come back and visit us again.
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664 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
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English first
Wilmington, NC
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 8, 2013

View was spectacular overlooking Cape Fear River. Exceptionally clean rooms with walk in rain shower. Extremely friendly and helpful staff. Door always opened for us with a warm greeting. Beds were exceptional. Breakfast consisted of waffles, eggs, sausage, pastries, tea, coffee and juices. The reason I did not give 5 star rating no hot chocolate and temperature set to 61 upon return to room. Of course these ate personal preferences.

Room Tip: All overlook the Cape Fear River
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Jennifer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Andover, United States
1 review
Reviewed October 7, 2013

Just off the main highways between Syracuse and Ithaca - located in the middle of lovely fields, farms and countryside. We used this location for travel between college drop offs. Be aware that food sources after 7pm are quite few. However an exit in either direction can offer some alternatives.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stewart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackiebrinson, General Manager at Best Western Plus Coastline Inn, responded to this review, October 9, 2013
I think your comments may be based on another hotel. We are not near Syracuse or Ithaca. Have a great day!!
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Arlington, United States
1 review
Reviewed October 6, 2013

The Best Western Wilmington offers great accommodation right on the river and close ot attractions. Don't miss the sunset. The breakfast room is functional with modern decor. The friendly and helpful staff makes the stay fun and enjoyable.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jette J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackiebrinson, General Manager at Best Western Plus Coastline Inn, responded to this review, October 9, 2013
Thank you so much for the great comments about the hotel and the staff. My staff really enjoys making our guest feel at home and helping them find their way around the downtown Historic district. We look forward to your next stay.
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A TripAdvisor Member
Reviewed October 3, 2013

Had always come to town and stayed at the Hilton; couldn't get a room, so decided to stay next door at Best Western Coastline Inn. What a lovely experience; will not be staying at the Hilton anymore when in Wilmington!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackiebrinson, General Manager at Best Western Plus Coastline Inn, responded to this review, October 4, 2013
We are so glad you opted to stay with us during your recent stay in Wilmington. We look forward to your next visit.
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newark, delaware
Level 6 Contributor
245 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed October 2, 2013

Stayed at this hotel for one night while visiting Wilmington. The location is perfect--it sits right at one end of the River Walk. I'm not sure what the buildig had been, but it is clearly older and laid out in an unusual fashion. You walk out the back of the lobby and are then outside on a wide, cement "catwalk" and from there you get to the rooms. There was a "catwalk" on each floor that joined the rooms to the main building, and there was seating on each of them which provided you an opportunity to sit ouside near your room if you so desired. There are no internal corridors. Our room looked directly at the river. It was small but able to accommodate two very comfy double beds, a large flat screen TV, a small desk with 1 chair, two narrow closets and a small bathroom that had a very large shower and an exhaust fan. Folks at the front desk were very pleasant at check in. We called the front desk as soon as we arrived in our room because one of the bulbs in the bathroom was burnt out making it very dim. As well there was very little toilet paper (no spare roll) and no tissues. We said the light bulb could wait but we'd like the toilet paper and tissues. Since we'd seen the housekeeping staff when we checked in, we thought someone would bring these items up, but they did not. In hindsight, i wish the folks at the desk had just asked us to come down to pick up the items which was what we ended up doing the next morning. Our room was on the third floor which was where the breakfast room was. The food was good, but the room was very, very small with 3 or 4 tables and a bar around two of the walls...except with people sitting at the table you are unable to get to the bar. There was some seating outside in the "catwalk" that joined the breakfast room to the hotel rooms, but it was incredibly windy (all the time it seemed), so you'd only sit out there if it were very warm outside. Despite this, I really like the hotel and the location and would stay here again.

Room Tip: Rooms on first floor have direct access to the lobby and street. From the second floor direct access...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank newarkdelawaregin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackiebrinson, General Manager at Best Western Plus Coastline Inn, responded to this review, October 4, 2013
We greatly appreciate your comments about the hotel and we are so glad you enjoyed your stay. Hopefully when you come back and visit our area you will consider the BW Plus Coastline Inn as your first choice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, United States
1 review
Reviewed September 30, 2013

Staff was friendly and helpful. Room was clean and comfortable. Location was easy walking distance to sites and restaurants. I especially liked being able to walk out the room door and be outside. It was also nice having a view of the river out the window of the room.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackiebrinson, General Manager at Best Western Plus Coastline Inn, responded to this review, October 3, 2013
Thank you so much for the great comments about the hotel. We are so happy that you enjoyed your stay and we look forward to seeing you again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Coastline Inn

Property: Best Western Plus Coastline Inn
Address: 503 Nutt St, Wilmington, NC 28401-3339
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#8 Business Hotel in Wilmington
#10 Family Hotel in Wilmington
#10 Romantic Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Coastline Inn 2.5*
Number of rooms: 53
Reservation Options:
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Also Known As:
Best Western Coastline Hotel Wilmington
Best Western Coastline Inn Wilmington Nc
Best Western Wilmington
Wilmington Best Western

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