We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Delayed maintenance now spells doom for the future”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Staybridge Suites Wilmington East
Ranked #5 of 44 Hotels in Wilmington
Certificate of Excellence
Wilmington, North Carolina
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Delayed maintenance now spells doom for the future”
Reviewed November 9, 2013

In September of 2013, I suggested that 2 friends of mind stay at this hotel, to which I had given 5 stars from my own stay there when it was brand new. Oh, my.When I visited their room, I was embarrassed to see stains in the carpet, loose faucets jangling in the bathroom, and to hear from my friends that a number of things in the room were not working, including lamps! Their 2-room suite was still beautiful at first glance, but a closer look revealed a room that looked like one too many high school gymnastic teams had stayed there.

I hope that management will work harder to perform upkeep on this beautiful property; for now, I cannot recommend it without telling people that it's not as nice as it once was.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamieNYC10003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, November 12, 2013
Hi JamieNYC10003,

Thank you very much for taking the time to write a review about your recent experience at our hotel. Our goal is to ensure that each and every guest is able to enjoy our comfortable accommodations and upscale amenities during their stay. Therefore, we are truly sorry to hear about the inconveniences that your friends experienced on this particular visit. We encourage all of our guests to contact our front desk team right away if they encounter any problems during their stay. This way, we can do our best to solve the problem immediately or find a new room that will better meet their travel needs. We have sent you a private message in hopes that you will be able to share their room number with us so that we can further investigate the concerns mentioned in your review. Thanks in advance for all of your time! It is feedback like yours that allows us to improve the overall experience for hotel guests.

Sincerely,
Staybridge Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

473 reviews from our community

Traveler rating
    359
    82
    21
    5
    6
See reviews for
236
75
13
81
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Newport, North Carolina, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 7, 2013

Clean room, nice. Low water pressure was the only thing I found lacking. However, the great service and friendly smile of Andrew at the front desk made up for anything that could be lacking. His friendly attitude and helpfullness was the best I have ever experienced. As an older female traveling alone, he made we feel very welcome and was just full of suggestions for places to eat. His directions to the elevators and my room were more than I have ever experienced in any hotel chain. KUDOS to Andrew. He is awesome!!!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Jeanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, November 13, 2013
Thank you, Jeanne B, for such a kind review about the Staybridge Suites in Wilmington, North Carolina! We are absolutely delighted to be able to share such wonderful feedback with Andrew and the rest of our team. We also want to thank you for letting us know about the water pressure. We have shared your comments with our General Manager so that any necessary changes can be made! Thanks again for all of your time! We really appreciate it and hope to see you again soon!

Sincerely,
Staybridge Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
2 reviews
Reviewed November 3, 2013

This hotel was in a word, seedy. The hallways had a disgustingly strong smell during our entire stay. The walls were so thin you could hear doors opening and closing on the hallway and toilets flushing in nearby rooms! There was no channel guide for the TV and half the channels were "unavailable." The shower floor was slippery and half of the appliances didn't even work. People were allowed to loiter outside of the hotel and smoke, resulting in a running commentary whenever my party entered or left. Not located in a great part of town either. Definitely would NOT stay here again. At least everything was relatively clean.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmeliaWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, November 11, 2013
Dear AmeliaWilliams,
Thank you very much for taking the time to write a review about our hotel. We are truly sorry to hear about the inconveniences that you experienced on this particular visit and would like to thank you for bringing these concerns to our attention. We strive to offer an excellent overall experience for hotel guests and are disappointed to learn that we did not live up to those high standards during your stay. We have sent you a private message in hopes that you will share your room number with us. This way, we can further investigate the television and kitchen appliances to ensure that everything is working properly. Thanks in advance for all of your time. We appreciate it and look forward to hearing from you!
Sincerely,
Staybridge Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
80 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 27, 2013

Just one night on the way to Charleston. Everything worked as could be hoped for - location, bed, general comfort and facilities. Justin on the front desk was very helpful. Great value for money too. First experience of this particular chain, and no hesitation in adding them to the "tried, tested and reliable" list for future US road trips.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DMCRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, October 29, 2013
Dear DMCRH,

Thank you very much for choosing to stay with us at the Staybridge Suites in Wilmington, NC! We really appreciate the kind words about our comfortable accommodations, convenient location and helpful team! We cannot thank you enough for recommending our great value to fellow travelers. We are so glad that you enjoyed your first experience with the Staybridge family and hope that you will join us again soon!

Sincerely,
Staybridge Suites Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
188 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed October 21, 2013

Staying here was a mistake. I assumed it would be OK just because it had "SUITES" in its name. Not so. This hotel is almost seedy and in need of an overhaul.

My biggest complaint is the bed. It was lumpy, squeaky and uncomfortable. The sheets and blankets were thin, shabby and gray looking from too many (or not enough) washings. The room had a musty odor and the bathroom was not clean.

Breakfast was the usual bland buffet of powdered eggs, fatty muffins and mushy fruit that should have been thrown out days ago. The only decent thing there was the coffee.

Glad we stayed only one night. Based on this experience, I'll book at the Embassy Suites or the Marriott the next time. The prices are about the same.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank evamaria13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, October 28, 2013
Dear evamaria13,

We are very sorry to hear that you did not enjoy your recent experience at our hotel. We pride ourselves on the spacious suites and upscale amenities that we have to offer hotel guests. With a full kitchen featuring granite countertops and stainless steel appliances, 42" flat screen TV's and plush King or Queen size beds in each guest room, many travelers have come to know us as their home away from home in Wilmington, NC. We are disappointed to hear about the inconveniences that you experienced on this particular visit as they do not live up to the high standards and goals that we share as a team. Our General Manager would like the opportunity to speak with you directly about your stay so that we may further investigate the concerns mentioned in your review. We have sent you a private message in hopes that you will tell us the best way to contact you during the week. Thanks in advance for your time as it is feedback like yours that allows us to make necessary improvements for future guests. We hope that you will join us again in the future to enjoy the wonderful experience that we work so hard to offer our guests.

Sincerely,
Staybridge Suites Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
66 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 18, 2013 via mobile

This hotel is a must. We were on a 2 week road trip and this was the best hotel we stayed in. My only regret is we didn't have another day to stay at this property. Easy check in, helpful staff , great location very comfortable bed. The list just go on and on. Even a great price. You can not go wrong in choosing this hotel

Stayed October 2013
Helpful?
Thank Terri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, October 23, 2013
Dear Terri W,

Thank you very much for making the Staybridge Suites Wilmington a vacation stop on your two week road trip! We cannot thank you enough for recommending our helpful team, great location and comfortable accommodations to fellow travelers. We hope that you had a fantastic vacation and that you will come back to see us again soon!

Sincerely,
Staybridge Suites Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, NC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 1, 2013

This place is just beautiful. Everything was brand new and sparkling clean. High end decor in the suites was the nicest we have seen in any hotel yet. Andrew Tobben and Sam Sigmon at the front desk were both very accommodating with our requests and made us feel right at home. We will be visiting here again and often!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CBellCary_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Staybridge Suites Wilmington East, responded to this review, October 4, 2013
Dear CBellCary_NC,

Thank you very much for joining us at the Staybridge Suites for your recent Wilmington business trip! We are so glad to hear that you enjoyed our spacious suites and upscale amenities! Andrew, Sam and the rest of our team will be absolutely delighted to hear such positive feedback! We are very excited that you have made the Staybridge Suites your home away from home in Wilmington and look forward to seeing you again soon!

Sincerely,
Staybridge Suites Wilmington Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Wilmington hotels
3.0 mi away
SpringHill Suites Wilmington Mayfaire
2.6 mi away
Homewood Suites by Hilton Wilmington/Mayfaire
0.3 mi away
Wingate by Wyndham Wilmington
Show Prices
Show Prices
Show Prices
1.0 mi away
Fairfield Inn & Suites Wilmington/Wrightsville Beach
0.6 mi away
Best Western Plus Wilmington/Wrightsville Beach
3.5 mi away
Hampton Inn & Suites Wilmington/Wrightsville Beach
Show Prices
Show Prices
Show Prices

Been to Staybridge Suites Wilmington East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Staybridge Suites Wilmington East

Property: Staybridge Suites Wilmington East
Address: 5010 New Centre Dr, Wilmington, NC 28403-1614
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Wilmington
#3 Romantic Hotel in Wilmington
#5 Business Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Wilmington East 3*
Number of rooms: 93
Official Description (provided by the hotel):
At Staybridge Suites Wilmington, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the relaxing living room while watching movies or your favorite TV show. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Staybridge Suites Wilmington is within walking distance of many local favorite restaurants. For those guests that prefer to dine in , a fully stocked Bridge Mart provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Staybridge Suites Wilmington provides our guests a free fitness center and a comfortable place to do laundry in our guest laundry room. We also have a membership with Anytime Fitness which is also within walking distance. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Staybridge Suites is the perfect place for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Staybridge Suites Wilmington does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Staybridge Suites is the solution to your temporary housing needs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Hotwire, Priceline, Orbitz, IHG, TripOnline SA, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, HotelQuickly and HRS so you can book your Staybridge Suites Wilmington East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Staybridge Suites Wilmington East Hotel Wilmington

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing