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“Nice room but poor service”

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Staybridge Suites Wilmington East
Ranked #6 of 44 Hotels in Wilmington
Certificate of Excellence
Pittsburgh, Pennsylvania
Level 4 Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice room but poor service”
Reviewed September 4, 2012

We had booked the 2 bedroom suite for one nt. on Labor Day weekend. I called and asked if they would have a crib or pack n play in the room and if there was any chance of an early check in beings we were traveling with a baby that would require a nap. They said it was almost out of the question but a 2 pm check in had a possibility versus the usual 3 pm check in. We arrived around 2:25 pm and the front desk clerk called the housekeeper. We were told the room wasn't ready yet but the housekeeper was cleaning and preparing it for us. We stayed in the lobby waiting for the word and did check again with the clerk after 3 pm who still insisted the room wasn't ready yet. At 3:45 the original clerk was gone for the day and the new shift was on the desk. I asked them if the room was ready yet. Right then the housekeeper was in the back room and told the front desk clerk yes I already told the other clerk it was ready and it's been ready. We finally got checked into our room and of course no crib or park and play. I called the front desk and it was another half hour before someone finally delivered it. Needless to say, the baby was way pastdue on any naps and consequently our dinner plans we had made with all of our family had to be changed. It was an unfortunate situation for sure beings we were only in town to visit our family member for one night. We had dinner reservations but opted not to take the baby because he was way too tired. HIs Dad and him stayed in the room and missed the dinner.

Room Tip: The room was very nice, clean and roomy. It was quiet and a pleasant stay. It was unfortunate the r...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank pictrchic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, September 12, 2012
Thank you so much for your comments about our hotel. It lets us gauge how we are doing....It is unfortunate that you had the two issues with the crib and room readiness....On weekends in Wilmington, most guest what to check in early...Our in-house guests on weekends usually check out late, which delays rooms being ready until 3pm or just thereafter which delays our 3pm check-ins. We certainly try to manage it as much as possible, but in your case we did not and I apologize. You should of, however, had the crib in your room when you checked in....We hope you will stay with us again on your return trip to Wilmington.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
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illinois
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2012

This is the second time I have visited this hotel. Whether you need an extended stay or not this is the best place to stay for the money. Each room has a full kitchen and a separate bedroom. You will not find another hotel in Wilmington with a more friendly staff and an at home feeling. I will start off with breakfast. Breakfast is free and it is warm or cold. They have waffle machines, scrambled eggs, bacon, biscuits and gravy, fresh fruit, yogurt, granola, cold cereals, oatmeal with yummy toppings, an assortment of breads, cakes, muffins and bagels, orange juice, cranberry juice, apple juice, coffee, hot chocolate, teas. The ladies that take care of the breakfast are amazing. So nice, helpful and polite. Thru the week in the evenings they have complimentary food. Hot food. It is different every night. The great room has several tables, couches and television. They even have games, DVDs and books. We enjoyed just sitting down there and playing games. The rooms are beautiful, beds are comfy, plenty of drawers and dishes. The best is they have a military rate and even without a discount the price is reasonable. Indoor pool, computer with printer and fax machine. Target and Duncan Donuts across the street. I can't say enough.

Room Tip: There is not a spa but their indoor pool is warm and they have a nice fitness room.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvmepeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, September 12, 2012
Thank you so much for your wonderful comments about the Staybridge Suites Wilmington...I am so glad that this hotel is your hotel of choice when visiting the area. We love having you here....
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Concord
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 28, 2012

I had booked a smoking room in error and desperately needed to change it to non-smoking. I asked the staff at check in if that was possible. They were booked up completely that night, but the next night there was availability. We had a slight issue with the fold out couch. It was dirty and needed attention. I called the front desk and someone immediately (less than 5 minutes), came to our room and delivered a new unused mattress. The desk clerk was so apologetic!! Anyway, the next night we were moved to an upgraded room, to our complete surprise. We were speechless! I can't say enough for the desk clerk that understood our need for non smoking and found us something quickly, and they upgraded us!! We were only in town for 2 nights, but we will definitely return to this hotel.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, September 4, 2012
Thank you so much for your comments. I am glad we exceeded your expectations during your stay with us. I hope you will stop by again, when visiting Wilmington. We loved having you as our guest.
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Level 4 Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 11, 2012 via mobile

The room was lovely, the beds were comfy, breakfast better than expected. Only downside was the hair in our shower, hair in our coffee cups in our kitchenette, and absolutely filthy pool deck. Often saw the maids just hanging out and laughing, shame they weren't cleaning!! Several dogs here but I never heard a bark and I love that such a nice hotel is pet friendly. Overall a nicer than average place.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MegCole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, September 4, 2012
Thanks for staying with us at the Staybridge Suites Wilmington. We loved having you as our guest. Your cleanliness issue with you room has been addressed with the Housekeeping Supervisor and the maid that cleaned your room. Maintenance has addressed the pool deck. We hope you will stay with us again on your return visit Wilmington.
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North Carolina
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 11, 2012

We stayed at this hotel during this past month of July. As I tried to check in there was nobody at the front desk and had to wait for ten minutes before the young lady finally arrived. Hotel is practically new, not more than two years old, and looks pretty neet, clean and even smells new. We had a huge two bedroom suite although the swimming pool is awfully small. But people who come to this hotel are more interested in swimming at the beach. Breakfast is free but bland, although a variety of hot and cold items are available to choose... from fruits, juices, pastry, yogurt, etc. But hot items are a disgrace, including the eggs, hash brown potatoes and bacon. Staff is always present and eager to help. Yes, I would recommend this hotel.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank renemorilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, September 4, 2012
Thanks for your comments about the Staybridge Suites in Wilmington. We look forward to hearing what our guest have to say about their stay. Sorry about you check-in experience but assure you that is not typical. Your comments about breakfast are appreciated and will be looked at closely. We hope based on all your comments we will see you again on your return trip to Wilmington....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
Level 6 Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 7, 2012

Room layout is great, excellent kitchen area, was perfect for my husband, daughter and her friend - even my older son and his friend came up to snack and play family games. Could be a litte cleaner, we were switched from one room to avoid moldy patches in the shower, only to find a bit of the same thing in the new room. I went and bought clorox wipes to clean the toliet, sink, and a few needed areas around the door handles. Bed were doable, not the best/not the worse, linens were fair, extra pillows were provided at request - very grateful. There was an odor in the lobby area for he entire weekend... not sure if it was from the pool... didnt like that. Last- no AC in the elevator.... fortunately it was not too too hot a weekend. May try again, location was convienant.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wendrawoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, September 4, 2012
Thank you for your comments about the Staybridge Suites in Wilmington. All comments positive or negative are greatly appreciated. It allows us to gauge whether we are exceeding guests expectations. The issue with the shower/bathroom area has been addressed with the Maintenance and Housekeeping Supervisors along with the AC elevator issue and lobby air quality....We hope you will consider staying with us again on a return trip to Wilmington....
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Allen Park, Michigan, United States
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 2, 2012

Our stay was wonderful! We got upgraded to a 2 room suite and it was beyond our expectations! Super clean, and super nice! The staff was very helpful and kind! Big thanks to Ginger at check in who even noticed we had a baby, and offered a crib, and to Joe who was very friendly at check out! Beautiful hotel. Pool was small but very nice--indoors. Pleasant stay, would recommend and HOPE to return! =] 10-15 minutes to the ocean! All near shopping and restaurants. Breakfast was very good as well.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mama_moritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMStayWilmington, General Manager at Staybridge Suites Wilmington East, responded to this review, September 4, 2012
Thank you so much about your positive comments about the Staybridge Suites and our Desk Staff Ginger and Joe....We loved having you as our guests and hope to see you again when you return to Wilmington on your next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Wilmington East

Property: Staybridge Suites Wilmington East
Address: 5010 New Centre Dr, Wilmington, NC 28403-1614
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Wilmington
#3 Romantic Hotel in Wilmington
#5 Business Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Wilmington East 3*
Number of rooms: 93
Official Description (provided by the hotel):
At Staybridge Suites Wilmington, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the relaxing living room while watching movies or your favorite TV show. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Staybridge Suites Wilmington is within walking distance of many local favorite restaurants. For those guests that prefer to dine in , a fully stocked Bridge Mart provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Staybridge Suites Wilmington provides our guests a free fitness center and a comfortable place to do laundry in our guest laundry room. We also have a membership with Anytime Fitness which is also within walking distance. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Staybridge Suites is the perfect place for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Staybridge Suites Wilmington does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Staybridge Suites is the solution to your temporary housing needs. ... more   less 
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Also Known As:
Staybridge Suites Wilmington East Hotel Wilmington

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