During my recent stay, I slipped in the shower. I called the Front Desk to report it and was told 'that happens a lot'. She said she would 'write it up' but made no attempt to apologize or even offer ice. At NO time during my week long stay did anyone follow up with me. Yes, falling was my responsibility but their response bordered on negligient, especially considering they have 'a lot' of people fall in the bathroom / shower. The walls are thin and you can hear everything in other rooms and the halls. A morning walk presented me with food/drinks/trash that had been served outside but not cleaned up and it was still all there mid-morning. Nice location but the staff / management does not seem to give a durn.
- Official Description (provided by the hotel):
- The only full service waterfront hotel in historic Wilmington, NC. The Hilton Wilmington Riverside is located in the heart of downtown only footsteps from tons of shopping, dining and sightseeing. We feature dining in Innovations Restaurant or Ruth's Chris Steakhouse (on site), Currents Coffee & Gift Shop (featuring Starbucks products),24 hour fitness & business center, outdoor pool and sprawling views of the Cape Fear or Historic Downtown from our rooms. We are the proud sponsors of North Carolina Azalea Festival, North Carolina Jazz Festival and Riverfest. ... more less
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- Also Known As:
- Hilton Wilmington Riverside Hotel Wilmington
- Wilmington Hilton