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“A bit dated, but still nice place”

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Hilton Wilmington Riverside
Ranked #18 of 44 Hotels in Wilmington
Waynesville, North Carolina
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A bit dated, but still nice place”
Reviewed October 31, 2013

I recently stayed at the Hilton for a conference for three nights. The hotel is conveniently located near the historic district, river walk, battleship, and community college. The room was nice, but sparsely furnished. There was a coffee maker but little else. One chair plus a desk/chair and a bed. No balconies are available and even though my room had a view of the river and the ship, it also looked out on rooftops and parking lots as well. The other side of the hotel looks out on the historic district and not the river.

The hotel has a Ruth's Chris Steak House (did not try) and a small restaurant. We ate one meal in the restaurant and decided to venture out more for future meals. It was OK, but very ordinary. There are several nicer places within walking distance on the river walk or downtown.

Room Tip: If you can't get a riverside room, and views are important to you, try the Best Western next doo...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank CharlesJefferson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, November 18, 2013
Thank you for your stay and your review. We are glad you were able to enjoy Wilmington while you were here for your conference. We hope you will return soon.
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1,331 reviews from our community

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Rating summary
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  • Sleep Quality
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English first
Florida
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 31, 2013

We had planned a meeting at this hotel.....from the initial telephone call to today, everything has been great. Karen Morganti and Brigid in the Sales office have gone above and beyond the call of duty. Their politeness, attention to detail, and customer service is more than excellent. Many other properties could take a lesson in how this is achieved in such a fine way.
The banquet director Karem and his staff including Matt, Jeff, Mark, Daniel, and others have been superb. Their courtesy and professionalism has been outstanding.
I would be remiss if I failed to mention how outstanding their facilities and food has been. The balsamic Demi glaze on the beef tips was scrumptious. All other food has been quite good too.
This is a customer service oriented facility and we made the right choice in selecting the Wilimgton Hilton Riverside. Don't miss out on this opportunity.

Room Tip: The odd numbered rooms overlook the Cape Fear River.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tarheeldude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, November 18, 2013
Thank you for your stay and such a wonderful review. We are very proud our team and we are glad they made your event a great success for you. We hope to see you again soon.
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Hendersonville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2013

The staff at this Hilton will go out of their way to make sure your stay is the best it can be. Great location on the Cape Fear River across from the USS North Carolina. Furnishings and decor are very nice just what you would expect from the Hilton and the $$$ pricetag. BUT the place is NOISY, the HVAC fan squeals when it engages, the outside chillers start up and you think they're right outside your window...... All night long noise, noise noise. A real shame to have a location like that and a facility that ruins it.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Rocky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, November 18, 2013
Thank your for your recent stay. We apologize you experienced a noisy HVAC unit. I will pass this information on to our engineering team and have it addressed immediately. We hope to see you again soon.
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Comfort, United States
1 review
Reviewed October 28, 2013

This is a really nice hotel and very comfortable. The rooms were clean and fresh and the bed was very comfortable. I really enjoyed my stay here. The view from the room was beautiful. We sat on the patio and watched the boats go in and out. It was so peaceful and quiet. The patio is where we headed when class took a break and even after class was over. The hotel was also near the downtown shopping area and we could walk across the street and be in the shops.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Carol T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, November 18, 2013
Thank you for staying with us. We are so glad you enjoyed the view and the conference. Come see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montrose, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 27, 2013

We attended a family wedding that was at the Wilmington Riverside Hilton. The rooms were very nice, clean, iron and ironing board in each room. There was Ruth Chris' Steak house located right in the hotel. Also there was a small restaurant that served for quick meal. The ballroom for the wedding was large and very nice. The location was great as we could tour the historic town and walk on riverside walkway. Great place for a wedding or to spend the weekend enjoying the historic Victorian Homes, the cobblestone roads.

Room Tip: You could either have a view of the river in the back of the hotel or a view of the historic town in...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank BethRiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, November 18, 2013
Thank you for your stay and a wonderful review. We are so glad you enjoyed the wedding. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lenoir, North Carolina
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 23, 2013

I came into Wilmington four days ago expecting a grand hotel. Well the service is good and with a smile. The location is great. Nice views and close to everything. The food is good but not what I expected. Rooms are average but with no refrigerator. (Interstate Motels now have them.)Beds are very nice and have comfortable linen. Nice smelling sheets. Bathroom was dusty and dirty around the walls. Gout was dirty. Hall closet was dirty and looks to be not moped in weeks. Something I found highly disturbing, was the price I had to pay to park. This I feel is too much! I have stayed at cheaper motels and got better rooms and service, breakfast was free, and I did not pay to park. Hey this place has a very nice view, but why pay for view when you can go to the beach and get more. Hotel is not worth what I paid.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TwigCaldwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, November 18, 2013
Thank you for your review. I am sorry you felt the value was not what you had expected. We structure our rates competitively based on demand, so it may have been a higher demand time over your stay. We do appreciate the comments and I will share your information with the team.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Canton, Ohio
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 22, 2013

I will start with the fact that this hotel is in a convenient location and the staff was very helpful. The beds were very comfortable. Otherwise, they took "green" to extreme. The lighting in the room was very poor because every light had a low wattage energy efficient bulb which made it very hard to see. The bathroom was pretty, but the designer who planned the lighting put side sconces on the mirror ends which made putting on makeup impossible. Even the cosmetic mirror they provided had a low wattage bulb and the magnification was not sufficient for anyone over 40. The lighting in the room was not ample either. I tried to bring the floor lamp into the bathroom and that did not help.
For the $169.00 per night price tag, it was not a value.
The view of the river is not that pretty since you have to look over the ugly flat roof top of the level below. I would assume they could figure out how to make this feature more appealing.
If you come to stay, pray for a sunny day so you can take a mirror to the window to be able to see. Not great when you are trying to get ready for a wedding.

Room Tip: Bring your own magnifying lighted makeup mirror. Don't waste your money on the riverfront rooms.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 302JEK19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, November 18, 2013
Thank you for staying with us. I appreciate your review and we will certainly look into your comments. We look to our guests for suggestions such as these so we can make it better for the next person. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Wilmington Riverside

Property: Hilton Wilmington Riverside
Address: 301 N Water St, Wilmington, NC 28401-3934
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Wilmington Riverside 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
The only full service waterfront hotel in historic Wilmington, NC. The Hilton Wilmington Riverside is located in the heart of downtown only footsteps from tons of shopping, dining and sightseeing. We feature dining in Innovations Restaurant or Ruth's Chris Steakhouse (on site), Currents Coffee & Gift Shop (featuring Starbucks products),24 hour fitness & business center, outdoor pool and sprawling views of the Cape Fear or Historic Downtown from our rooms. We are the proud sponsors of North Carolina Azalea Festival, North Carolina Jazz Festival and Riverfest. ... more   less 
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Also Known As:
Hilton Wilmington Riverside Hotel Wilmington
Wilmington Hilton

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