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“I am not sure what you are asking for.” 4 of 5 bubbles
Review of Hilton Wilmington Riverside

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Hilton Wilmington Riverside
Ranked #18 of 45 Hotels in Wilmington
Asheville, NC, United States
1 review
“I am not sure what you are asking for.”
4 of 5 bubbles Reviewed September 17, 2013

The hotel was just what I expected but there really wasn't a bar for our group to meet and unwind. There was a Ruth Christs (sp?) adjacent to the lobby but it wasn't very welcoming. My experience in "upscale" hotels is that there is a bar in the lobby that we could meet in.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Barbara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, October 17, 2013
Thank you for your recent stay. Although we do serve drinks from our lobby bar at Currents Cafe, you are correct the lounge is located in Ruth's Chris Restaurant.

We do appreciate your business and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,257 reviews from our community

Traveler rating
    364
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    288
    154
    74
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (270)
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English first
Wimington NC
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 12, 2013

Very comfortable. Located in downtown wilmington. You can walk the town from the hotel. Many rooms have a view of the battleship and Cape Fear River. Enjoy the river walk right outside the back of the hotel.

Room Tip: Ask for a room with a view of the river.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gerald F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, October 17, 2013
Thank you for a great review. We are glad you enjoyed your stay. We are truly lucky to have such a great location.

Come back soon to see us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 7, 2013

Great location to restaurants and shopping, all within walking distance. Great view of Front Street and of the USS Wilmington battleship. Ruth Chris's is on the property...excellent restaurant! Very clean...staff friendly and helpful.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jdrum2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, October 17, 2013
Thank you for staying at the Hilton. We are so glad you had such a good time and we appreciate you taking the time to post it.

Thank you again. Come see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 7, 2013

Nothing special about this place. Certainly not worth the higher rates compared to an Embassy or other mid-tier hotel. Staff is neither helpful, efficient nor friendly. Seems like the place could use an upgrade / refresh. Food is fair at best.

  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Don G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, October 17, 2013
I am so sorry you did not have a good experience during your stay. I was disappointed to read your feedback as I feel we have a great product and fantastic team. I am not sure of the specifics of what happened but we would lo9ve for you to return so that you can see the great service we are able to provide.

Thank you for your input, we hope you will return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina, United States
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed September 6, 2013

Although we weren't in the room for long, the Hilton Riverside was a nice place to stay. The hotel room was nice, but the service was over the top!

When reserving the room, I mentioned to the manager on the phone that it was going to be my wedding night. He made sure to have a complimentary bottle of sparking wine for us when we arrived in the room. My wife accidentally left her wedding veil when we left for the airport. She called the hotel when we arrived at the airport. Not only did they find her veil, but they kept it for us until we came back from our honeymoon. This was over a week!

Thanks Hilton Riverside for an unforgettable wedding experience.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Micah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, October 17, 2013
Congratulations on your wedding. We are honored you spent your special night with us. We wish you the best and hope to see you on your anniversary, if not sooner.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton NC, United States
1 review
5 of 5 bubbles Reviewed September 5, 2013

Awesome facility. Management asnd staff provided exceptional services start to finish. This facilities location on the riverfront and boardwalk provides a variety of eating/dining and downtown entertainment, all within walking distance. An exceptional value for this venue.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, October 17, 2013
Thank you, that was a great review. We always appreciate when our guests appreciate the staff and take the time to post it.

Thank you again, we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wesley Chapel, United States
1 review
2 of 5 bubbles Reviewed September 5, 2013

Other than the location this Hilton was terrible. They seem to be trying to renovate but of course that is starting in the lobby. Would be great if they started in the rooms since that is what the guests are paying for! We were highly disappointed in the state of this Hilton...given the Hilton name we thought it would have been much nicer.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Casey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this review, September 26, 2013
Thank you for your recent visit. I apologize that you were happy with the Hotel. We are in the process of making some upgrades and will continue to do so in 2014. We take great pride in our facility and it is our hope our guests enjoy it as much as we do.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Wilmington Riverside

Property: Hilton Wilmington Riverside
Address: 301 N Water St, Wilmington, NC 28401-3934
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Wilmington Riverside 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
The only full service waterfront hotel in historic Wilmington, NC. The Hilton Wilmington Riverside is located in the heart of downtown only footsteps from tons of shopping, dining and sightseeing. We feature dining in Innovations Restaurant or Ruth's Chris Steakhouse (on site), Currents Coffee & Gift Shop (featuring Starbucks products),24 hour fitness & business center, outdoor pool and sprawling views of the Cape Fear or Historic Downtown from our rooms. We are the proud sponsors of North Carolina Azalea Festival, North Carolina Jazz Festival and Riverfest. ... more   less 
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Also Known As:
Hilton Wilmington Riverside Hotel Wilmington
Wilmington Hilton

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