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“Pricey hotel for average service”

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Hilton Wilmington Riverside
Ranked #20 of 45 Hotels in Wilmington
Reviewed April 18, 2013

This hotel touts itself for conference services and has space for meetings and conferences. It's located on the riverfront. However, one incurs the price to stay on the riverfront. For the price of the room, I'd expect front desk staff is be outgoing, genuinely friendly, and accommodating.

  • Stayed: April 2013, traveled on business
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Thank Rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this reviewResponded April 22, 2013

Thank you for your recent stay and posting your feedback. I do apologize if you felt the Front Desk staff were not accommodating. We normally receive wonderful feedback on the Front Desk Team, so I am disappointed if you felt any this was not your experience. I will forward your comments to the appropriate staff to address. Thank you again, we hope you return soon.

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1,130 - 1,136 of 1,427 reviews

Reviewed April 16, 2013

Hotel is 40 years old, but has been well maintained. Rooms were clean although smaller than a normal Hilton. Breakfast was made to order and buffet was reasonable. Hotel is right on the water and easy walk to downtown restaurants. Not a 5 star hotel but above average.

Room Tip: Request room on riverfront.
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  • Stayed: April 2013, traveled on business
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Thank NcTravelinman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this reviewResponded April 22, 2013

Thank you for your comments and recent stay. We are very proud of our facility, staff and location and we hope you will come back to see us again soon.

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Reviewed April 8, 2013

My first visit to Wilmington, it will not be be my last and I really enjoyed the Hilton. The staff was friendly and made my check in process very friendly. I enjoyed dining in the restaurant for lunch and dinner, very good service.

Room Tip: Riverview is absolutely beautiful!!!!
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  • Stayed: March 2013, traveled with family
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Thank job41270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this reviewResponded April 9, 2013

Thank you so much for such a wonderful review. We are thrilled that you had such a great time. I will be sure to pass on your positive comments to our staff. Thank you and we hope you return soon.

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Reviewed April 8, 2013

Pretty crummy. In need of renovaton. The complimentary M&M's didn't make up for the dreariness of this hotel. Good location. If this was a Hotel Indigo with it's lively décor,it would be perfect...something that would reflect more energy & life. Nice staff. It might have been better if we had a room with a view of the water.

Room Tip: Request waterfront room.
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  • Stayed: April 2013, traveled with family
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1  Thank PaulaandJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this reviewResponded April 9, 2013

Thank you for your recent stay. I am sorry you were disappointed in the accommodations. We are constantly making improvements to the property and have some exciting projects coming up in 2013. We hope you will return to see everything completed. We do appreciate your feedback and hope you return.

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Reviewed April 8, 2013

Great location and service however very average rooms. Beds not very comfortable and bathrooms a bit dingy and old. If you are looking for a hotel with a great location, this is it however do not expect above average rooms or comfort. This hotel also holds many weddings and functions and the hotel was quite busy. There are not many elevators in the building so you may find yourself waiting a bit for the lift. Very noisy as well. Concierge was very helpful and reccomended a delicious restaurant just a couple blocks from the hotel. If you are looking for a hotel with great location, this is it, however rooms below average.

  • Stayed: April 2013, traveled with family
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Thank cqtspain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this reviewResponded April 9, 2013

Thank you for your recent stay. I can see you were far from home, so we appreciate you selecting the Hilton for your accommodations. We do appreciate your input and will use your comments to improve ourselves for the next time. We hope you will visit again soon.

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Reviewed April 5, 2013

great location on the riverwalk & downtown area of Wilmington. I've stayed at this hotel many times and the hotel & staff have always been super! very helpful, accommodating and always pleasant. definitely recommend staying here if you visit Wilmington.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2013

Great location but such a drab hotel. No color or softness, stark lobby and dining area. The only thing that took me back was location on the river. The Starbucks on property is a bonus. Paying $9 each night for parking stinks especially when it's not very convenient. Breakfast wasn't bad since I got it for free as an Honors member, but if I had to pay I would have been disappointed. You could do special order on eggs and omelets...but the waitress told us that after we filled our plates from the buffet! Gee, thanks.

  • Stayed: March 2013, traveled as a couple
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Thank G0Pirates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WilmingtonHiltonGM, General Manager at Hilton Wilmington Riverside, responded to this reviewResponded April 9, 2013

Thank you for your recent stay at the Hilton and your review. I was disappointed to hear you felt the the accommodations were drab. We just replaced all the carpets in the sleeping rooms and are due to upgrade all the lobby carpeting very soon. We know this will be a visible improvement with immediate impact when it is completed. I will pass on your additional feedback to the appropriate departments so we can address your concerns immediately. Thank you again, we hope you will return soon.

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Additional Information about Hilton Wilmington Riverside

Address: 301 N Water St, Wilmington, NC 28401-3934
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Wilmington
Price Range: $142 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Wilmington Riverside 3.5*
Number of rooms: 274
Official Description (provided by the hotel):
The only full service waterfront hotel in historic Wilmington, NC. The Hilton Wilmington Riverside is located in the heart of downtown only footsteps from tons of shopping, dining and sightseeing. We feature dining in Innovations Restaurant or Ruth's Chris Steakhouse (on site), Currents Coffee & Gift Shop (featuring Starbucks products),24 hour fitness & business center, outdoor pool and sprawling views of the Cape Fear or Historic Downtown from our rooms. We are the proud sponsors of North Carolina Azalea Festival, North Carolina Jazz Festival and Riverfest. ... more   less 
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Also Known As:
Hilton Wilmington Riverside Hotel Wilmington
Wilmington Hilton

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