Stayed at the Extended Stay America for two weeks. The Entrance/Exit was not visible from the road and easy to miss. The signage was minimal was hidden by brush, there was only one way in and out which was a bit confusing. The smell of cigarette smoke at the front entrance was horrible and the staff smoke right at the front door. They accept pets, but no doggie bags for waste. With the pet fee you pay, you would think they would toss in a few bags for your stay.
As I arrived at my room the door was open by the flip out bar to the room. That was odd? The room was a nice size and was clean to the eye, except the floor which had stains, the wood floors where nasty when wiped up with a rag, and some of the dishes were not cleaned. The bed was comfortable. The TV had no Showtime as stated, but they still give you a guide. My second room, the phone didn’t work.
After my first week I received 2 calls and a knock at the door to confirm by check out date which I was told I had to be out the next morning. Was told they were booked and didn’t even get the curious of getting another room or helping me with this issue. There was a communication error on my company end and also when I checked in as the person behind the counter never confirmed the number of nights. I had to move rooms, which luckily was across the pervious room.
Morning breakfast was simple and a nice treat as often these hotels don’t have any items for guest. There was no business center at this hotel. The internet worked great until storms knocked it out for a day. There were picnic tables outside that seem to have people hang out all night long smoking and drinking which was uneasy since it was right out my window.
Most of the staff were very nice and friendly. The clerk that I dealt with when checking in must have been new as it took over 30 mins to check in and was not too friendly every time I walked by during my stay. Also being on a personal cell phone call and trying to talk to a guest is rude. And the day before I was to check out I made a comment if I needed to stop by the counter, I was told no and then right when I got to my room the phone rang to ask if we were checking out the next day. Did I miss something? The vending machine had detergent soap along with food items in it.
Overall it was ok but not my choice for hotels as it lacks amenities. Will not return.
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- Also Known As:
- Extended Stay Wilmington
- Wilmington Extended Stay