I booked two rooms, and paid for them two weeks in advance for July 5 - 8. We arrived around 1:30 on the the 5th. Check in time was 3:00. After confirming our reservations, I asked the clerk if I could use the restroom. (I take several medications including a diuretic , and I am a diabetic).His response was, "we do not have a public restroom". I was really suprised at his response, especially since, I 'd paid for my rooms in advance. I considered myself a paying customer. The young man in no way tried to accomodate me, nor the other members of my party, who were also paying customers. Although the check in was 3:00, I can not understand, why I had to go down the street to Targets to use the restroom. Usually, a business such as this one, has a restroom for customers. I've never had that response before. I've stayed in many hotels, over the years and I have never been treated so rudely as a customer.I also booked a non smoking room, and was given a room for smokers, with no apology, basically this is all we have was the attitude. I visited the same area for Memorial day weekend, and stayed in a motel, not as nice. I must admit, the customer service was much better at the motel. Although, I arrived early there, the clerk 's friendly service was more appealing.I really appreciated it.I will take friendly customer service anyday. I addressed this issue with hotwire, since I booked the room through their and aslo sent an email to Extended Stay Corporate. I did not get a response from either. Maybe, customer satisfaction and consideraton is not at the top of there priorities.Customer service should never be neglected, no matter what price you pay.
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- Also Known As:
- Extended Stay Wilmington
- Wilmington Extended Stay