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Reviews (590)
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All reviewsroom was cleanfront deskolive gardenwafflesmarket streetwrightsville beachwould stay here againenjoyed our staytwo nightscontinental breakfastlocation was perfectvery nice hotelgreat place to staywilmington areacostcotobiasihop
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Reviewed October 16, 2017

Our first room smelled musty. Turns out that the AC was leaking and the carpet was soaked. Th staff immediately changed out room. Breakfast items could have been warmer. Some were cool to cold. Cold eggs...ugh.

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank U5975NTsteveh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E C, Manager at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded October 20, 2017

Thank you for taking the time to review our hotel. We apologize that your original room had an AC leak and that your breakfast items were cold. As this is the first time we have had this comment, we will be addressing this with our breakfast team immediately to ensure that the food warmers are functioning correctly. We hope to see you again in the future so that we can provide you with a five star experience!
Regards,
Rebecca Ramey
eCommerce Manager
Best Western Plus Wilmington/Wrightsville Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2017

This hotel advertised pillow top beds, which was completely false advertisement. I've stayed in a lot of hotels, and I would have to say that this was one of the most uncomfortable beds that I've ever slept in. As well, the bathroom in the room had NO FAN! When we would shower, the bathroom became extremely hot and uncomfortable and would make the rest of the room feel super damp and humid. Also, if someone had to go to the bathroom (you know what I mean), then it would make the ENTIRE room smell like a toilet, which as you can imagine, was pretty disgusting. When plugging in things in that same bathroom, the plugs would constantly fall out of the outlet (ie drying my hair was a battle as it kept on unplugging on me.) The staff was nice, especially the cleaning and breakfast ladies; however, when checking out the gentleman working the counter wasn't super friendly and he never asked how our stay was (which obviously wasn't good). Overall, it was not a good experience and I would not at all recommend staying here.

  • Stayed: October 2017, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E C, Manager at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded October 20, 2017

Thank you for taking the time to review our hotel. We apologize that your stay fell below expectations. All our bathrooms have a fan which continually pulls air to a central exhaust on the roof. This actually prevents mold and mildew buildup from guests who choose not to manually exhaust their showers. We regret that you had issues, and will work with our corporate construction/maintenance team to ensure that the fans are indeed still pulling at their maximum efficiency. We also apologize that you found our beds to be uncomfortable. We appreciate your feedback as we use guest comments to schedule our mattress replacement timeline.
Regards,
Rebecca Ramey
eCommerce Manager
Best Western Plus Wilmington/Wrightsville Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2017

We have stayed here may time and always find the service great. Breakfast is busy, but very well stocked and always find a table. Wifi works well plus business center onsite with computers and free printing. As for the rooms, lighting could be improved and bathrooms are a bit dated.

  • Stayed: August 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank traveljunkiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca R, Manager at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded October 22, 2017

Thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed our friendly staff and fast WiFi. We appreciate all your feedback and hope to see you again the next time you visit our area!
Regards,
Rebecca Ramey
eCommerce Manager
BEST WESTERN PLUS Wilmington/Wrightsville Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2017

The entire staff was amazing!! From the manager to the housekeepers, and everyone in between. They catered to me and my dog. Clean and quiet facility. 10 mins to the beach. They raised the bar of hotel expectations!

  • Stayed: October 2017, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank P6619SDvictoriab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca R, Manager at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded October 8, 2017

Thank you for the 5-Star Review! We are glad to hear that our pet friendly hotel and staff exceeded your expectations! We appreciate your kind words, and hope to see you again soon!
Regards,
Rebecca Ramey
eCommerce Manager
BEST WESTERN PLUS Wilmington/Wrightsville Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2017

The room was not the cleanest or best lit. And I was woken up militiple times in the night due to loud noise. Prior to getting there, while booking the room, the person on the phone was not the friendliest. The ladies serving breakfast were great.

  • Stayed: September 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank jeremyt82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rebecca R, Manager at Best Western Plus Wilmington/Wrightsville Beach, responded to this reviewResponded October 7, 2017

Thank you for taking the time to review our hotel. We apologize that our housekeeping fell below expectations. We appreciate your honest feedback as we use guest comments to identify areas for improvement. We hope to see you again the next time you visit our area, as we are confident you will have an improved stay.
Regards,
Rebecca Ramey
eCommerce Manager
Best Western Plus Wilmington/Wrightsville Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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