Stayed at this hotel property for the convenience of attending a training. Unfortunately, I did not receive room service during one of my three nights stay. We vacanted the room no later than 9:10am and returned the same day at 9:30pm and the room looked the same as it did when we left. The do not disturb sign was not on the door because it was placed inside the room when we left. I called the front desk and he only said "come down and I will give you towels." He was not interested in explaining what may have happened and told me the Manager would be in on Monday--4 days later. I went to breakfast the next day and noticed the manager arriving for work. I spoke with the manager via telephone and was informed she would accommodate that one night stay because no service was provided; but, when I went downstairs to check out, she changed her mind and only deducted $20.00. This is the second problem out of Best Western Plus on two separate stays. I will not stay at another one but will continue staying at Hilton's and Marriott. Unfortunately, when booking this trip, Homewood Suites and Residence Inn were both full. To add to my concerns, the room carpet had stains on it but I did not complain about that. The remote was not working adequately but I did not complain about that either. I can not with good faith recommend this hotel nor Best Western Plus at all.
- Official Description (provided by the hotel):
- Our award winning hotel offers Southern hospitality, spacious rooms and a great value for guests who want to visit historic Wilmington and Wrightsville Beach. Located halfway between the two, and close to the University of North Carolina at Wilmington, our Wilmington hotel is a great value. Amenities include: Free Breakfast, Free WiFi, Outdoor Pool, Fitness Center, Fridge & Microwave ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Best Western and Travelocity so you can book your BEST WESTERN PLUS Wilmington/Wrightsville Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Innkeeper - Wilmington Hotel Wilmington
- Innkeeper Hotel Wilmington