We travel every other weekend with our daughter who plays travel softball. We spend our time in hotels on the weekend as much as we spend at home so, with that being said I have NEVER had my credit card ran twice for a room until last weekend at the Holiday Inn in Williamston NC! I've made several phone calls about this situation and everytime I talk with someone I get the run around. Now, I'm being told it could take awhile to show up, give it a week or so and call back if I don't see my extra 100 + dollars add back. Unacceptable, it took a matter of 10 seconds to make the mistake and I have to sit back and wait a week or so to see if it was taking care of or not.
I don't mind at all paying for the extra amenities that are are advertized when they work! One reason we picked this hotel is the pool. It was very hot that weekend we stayed and the girls after playing ball all day just wanted to jump into the pool. We were very upset when we got to the hotel to check in and realized the pool was closed. We got into our room and the fridge was not working. Went to take a shower and the shampoo and soap had not be replaced in our room. The next morning we took several girls down for breakfest before Sunday's softball games just to find out the waffle machine wasn't working.
I have never complained about a hotel before but, as a whole I was very disappointed! I feel like the price for the room was a bit much after finding out all the things that were out of order but then to be charged twice and not to have a answer on if it was credited back or not is very bad customer service!
- Official Description (provided by the hotel):
- Williamston's newest Hotel. Completely renovated, featuring 32" LCD HDTVs, outdoor pool and whirlpool, free HOT breakfast and free wired and wireless internet. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Priceline, Travelocity, Orbitz, Hotwire, Expedia, Hotels.com, TripOnline SA and HotelQuickly so you can book your Holiday Inn Express Williamston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Williamston Hotel Williamston
- Fairfield Inn Williamston
- Fairfield Williamston
- Williamston Fairfield Inn