I live locally and eat out alot. There are plenty of lovely pubs and restaurants in this area. Unfortunately this one just doesn't get it. We went for lunch there a while ago and were underwhelmed. The food was ok but the atmosphere? There wasnt one.
We went back a week ago on a sunny afternoon. We walked into the bar area, there were 4 members of staff behind the bar all busy and we waited.....and waited. There were no other customers waiting just us. I think we must have been invisible as our presence standing at the bar looking at them was ignored. We obviously left after a few minutes and when we did I told them why we were leaving. The barman just looked at me and the waitress said a very unconvincing 'sorry' whilst walking away from me. I understand they were busy but a smile, saying hello and saying 'i'll be with you shortly' are just basic customer service,
Lack of staff training or just rude? We wont be going back again.
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