We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great value”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Best Western Smoky Mountain Inn
Ranked #2 of 8 Hotels in Waynesville
Certificate of Excellence
Mifflinburg, Pennsylvania
2 reviews
“Great value”
Reviewed March 3, 2014

Rooms are very clean. Friendly, helpful staff. Great view of Smoky Mountains from rooms at front of hotel. Breakfast bar was more than adequate, fresh and nicely presented. Very close to good restaurants and shopping. Would choose this hotel again when in the area.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lumberalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this review, March 8, 2014
Dear Lumberalex:

Thank you for your kind words! We do work hard every day to deliver a clean, welcoming experience for our guests. It's a pleasure to have you as our guest, and we look forward to your return.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

577 reviews from our community

Traveler rating
    363
    164
    37
    7
    6
See reviews for
191
224
40
56
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Huntersville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 21, 2014

When I pulled up I didn't know what to think. Waynesville folks are an interesting crowd. I stayed there by myself as a single female and everything was fine. Decent price and nice room. This hotel is up a hill by the Waynesville Wal-mart. It was a quick trip to downtown Waynesville. Not that far from WCU either (maybe 30 mins?).

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Amanda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this review, March 2, 2014
Dear Amanda E,

Thank you for your kind words! We do work hard every day to deliver a clean, welcoming experience for our guests. It's a pleasure to have you as our guest, and we look forward to your return.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 3, 2014

We spent one night while visiting family in the area and were pleased with everything from the size of the room to the cleanliness of the room and the comfort of the beds.It was extremely quiet and the view of the mountains was gorgeous. The breakfast consisted of several different types of juices, fresh donuts, bananas, cereals and even a waffle maker. The staff was friendly and professional and we will definitely stay there again next time we are in the area.

Room Tip: There is no elevator so we chose to book a room downstairs where we could park right outside our roo...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank west73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this review, February 8, 2014
Dear west73:

Thank you for the detailed review. We are happy to hear that you were not only pleased with your room and view, but also with our breakfast and staff. We look forward to seeing you again on your next trip visiting in the area.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 14, 2014

I spent several weeks here with a group while working. The owner Jay and his entire staff went above and beyond to make sure our stay was comfortable. The rooms are very clean and quite large. Housekeeping was very sensitive to our crazy work schedule so they changed their cleaning schedule to accommodate us. I purchased a 12 cup coffee maker for my room and left it behind when I checked out. When I returned a few weeks later, it was sitting in my room for me. Thats great service and hospitality! The only downfall is, they don't have a gym. Not an issue when its warm outside because you're surrounded with beautiful trails and hills but when it's snowing outside it would be nice to have one.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this review, February 2, 2014
Dear Chris F:

Thank you kindly for your gracious review and details of your stay. We are happy to hear that all went well and that you had a comfortable stay. More importantly, it is great to see that all of your experiences with us thus far, have been pleasant ones, and we will certainly work hard to continue that trend with your travels!

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, United States
1 review
Reviewed January 14, 2014

We had another great stay at Best Western Smoky Mountain Inn, Waynesville, North Carolina. The room was very clean and tidy. The bathrooms were very clean too. Check in and check out was easy and the staff was very helpful, kind and professional. Breakfest was fresh and appealling. Everything was good with great coffee. We will come back to this hotel again when we visit the area.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this review, February 2, 2014
Dear William W:

Thank you very much for sharing your feedback.. Great to hear that you enjoyed your stay and even better to hear that you are a repeat guest! Please know that we appreciate your business and we certainly look forward to your next visit to Waynesville!

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2014

We were making our second trip this year to the Waynesville, NC area and chose to stay in the same hotel. The prices are reasonable and the location is convenient. The rooms were comfortable and quiet.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank pbcarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this review, February 8, 2014
Dear pbcarl:

Thank you for taking the time to write a review of your stay. We are so happy to hear that you are very pleased with our rooms and are a repeat guest. We look forward to seeing you again on your next trip to Waynesville.. Thank you again for posting your review.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, Arizona
Level Contributor
162 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 4, 2014

We just stopped for the night but were very pleasantly surprised by the quality of this motel and the wonderful staff. Better than average size room and great bed. Very clean. The breakfast area is a bit small and the food was a bit of a disappointment

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulL227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this review, February 8, 2014
Dear Paul L:

Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our staff and the quality of your room. We are sorry we fell short on the breakfast and it was a disappointment for you. Your feedback is valuable to us to help make your next stay better.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Waynesville
4.9 mi away
Lake Junaluska Conference and Retreat Center
15.3 mi away
Best Western Plus River Escape Inn & Suites
5.6 mi away
Best Western Mountainbrook Inn
Best Western Mountainbrook Inn
#3 of 25 in Maggie Valley
463 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
The Waynesville Inn, Golf Resort & Spa
6.0 mi away
Jonathan Creek Inn and Villas
Jonathan Creek Inn and Villas
#1 of 25 in Maggie Valley
584 reviews
2.8 mi away
Econo Lodge
Econo Lodge
#4 of 8 in Waynesville
102 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Smoky Mountain Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Smoky Mountain Inn

Property: Best Western Smoky Mountain Inn
Address: 130 Shiloh Trail, Waynesville, NC 28786-9007
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Waynesville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Waynesville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Smoky Mountain Inn 2.5*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Best Western, Hotels.com, Expedia, Priceline, Hotwire, Travelocity, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Best Western Smoky Mountain Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing