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“A very good stay. F. Frazier”

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Best Western Smoky Mountain Inn
Ranked #2 of 8 Hotels in Waynesville
Certificate of Excellence
Reviewed October 28, 2013

My wife and I stayed at this hotel on October 22nd & 23th. Our room was clean and comfortable and was a nice size. Every thing in the room worked. Miss Karen the front desk clerk at our check in and out was very nice and helpful. She gave suggestions of good places to eat and things to see and do. The hotel is very easy to find and get to and is close to downtown.

Room Tip: Hotel offers a senior rate.
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  • Stayed: October 2013, traveled as a couple
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Thank frazierspad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded February 9, 2014

Dear frazierspad:

Thank you for your kind words! We do work hard every day to deliver a clean, welcoming experience for our guests. It's a pleasure to have you as our guest, and we look forward to your return.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

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520 - 526 of 648 reviews

Reviewed October 28, 2013

This is a terrific place to stay during a visit in the Smokey Mountains. The rooms are spacious and very clean; up to date with nice tiles in the bathroom and quiet AC/heat unit. Would have liked a queen bed vs. two double beds, but maybe they were all taken by then. The breakfast is somewhat limited but very good quality, and the staff is very friendly. We even received a courtesy call after settling in our room to see if everything was all right. Good service! The mountain view is incredible, and they even had a two-person wood swing outside -- a great place to relax and enjoy the view. Room rates are very reasonable.

  • Stayed: October 2013, traveled as a couple
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Thank GoRoadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded February 9, 2014

Dear GoRoadie:

Thank you so much, our staff takes pride in both the physical attributes as well as the service levels of the hotel and it's rewarding to all when guests such as you acknowledge their efforts. We are delighted that you discovered our hotel, and appreciative of the positive review.

We certainly look forward to your next visit to Waynesville! If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2013

We have stayed at the hotel twice, both times when in Maggie Valley for a clogging competition. The hotel is about 15 min from Maggie Valley. We found the hotel to be quiet, clean and comfortable. The breakfast is better than average and the breakfast area very clean. The coffee was also better than the average hotel coffee.
My favorite thing about the hotel is the location, up on a hill, looking out across the mountains. There is no through traffic so it feels very safe. Also, don't believe your GPS when it says, "You have reached the closest navigable point; park your car and walk to your destination." Just turn right off the exit and follow the easily viewed signs.

  • Stayed: October 2013, traveled with family
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1  Thank jenabbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded October 27, 2013

Dear Jenabbo,

Thank you very much for sharing your feedback and your local tips for travelers. Great to hear that you enjoyed your stay and even better to hear that you are a repeat guest! Please know that we appreciate your business and we certainly look forward to your next visit to Waynesville!

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

An unexpected surprise. Despite its location near shopping areas, the hotel sits above the big box stores and provides a beautiful view of the mountains. The rooms are very clean, the beds comfortable. I was also impressed with the above average landscaping. It looked like a gardener's backyard.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Best Western
2  Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded October 26, 2013

Dear Anne R,

Thank you for reviewing your recent stay at our property.

We are very happy that you enjoyed your stay at our property and appreciate the compliments and recommendation. . We look forward to seeing you again! If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

Clean, quite, friendly. Close to Blue Ridge Parkway and shopping. Staff very friendly. Highly recommend. Breakfast healthy with some choices. Breakfast area a bit tight (4 tables, 2 persons each) but doable. Coffee always fresh. Parking easy. Check in and check out easy. Grounds very well taken care of and decorated nicely with fall colors. 27/7 staffing very helpful. No laundry facilities available at motel but facilities available in Waynesville.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Best Western
1  Thank Judith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded October 26, 2013

Dear Judith M,

Thank you for taking the time to write a review of your stay. We are so happy to hear that you are very pleased with our rooms and the kind comments about front desk staff. Thank you again for posting your review.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

We have been staying at this Best Western for many years. The room is always clean and comfortable,The staff is very friendly and helpful.. The motel is not fancy, but suits our needs nicely. The grounds are always kept up nicely. It's very welcoming.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded October 26, 2013

Dear Amy H,

Thank you very much for sharing your feedback . Great to hear that you enjoyed your stay and even better to hear that you are a repeat guest! Please know that we appreciate your business and we certainly look forward to your next visit to Waynesville!

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

This hotel has the most courteous staff. They go above and beyond to make your stay pleasant. Rooms are clean, breakfast is good, and the scenery is beautiful. Location of this hotel is good as well. Close to downtown Waynesville, and Maggie Valley without the hustle and bustle. We always stay at this hotel when we go to the Waynesville area.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Best Western
Thank Joedy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded October 26, 2013

Joedy G,

Thank you kindly for your gracious review and details of your stay. We are happy to hear that all went well and that you had a wonderful time. More importantly, it is great to see that all of your experiences with us thus far, have been pleasant ones, and we will certainly work hard to continue that trend with your travels!

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Smoky Mountain Inn

Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Waynesville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Waynesville
Price Range: $93 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Smoky Mountain Inn 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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