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“Excellent Stay!”

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Best Western Smoky Mountain Inn
Ranked #2 of 8 Hotels in Waynesville
Certificate of Excellence
Reviewed May 2, 2013

My friend and I had a convention to come to in Waynesville, so we thought it would be easier to stay over-nite rather than get up early and drive. What a nice place with wonderful beds ( we are both picky re: beds and pillows). I am a former Inn keeper myself and found the room and grounds to be well kept and nice looking! Thank you for a great stay!

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Best Western
Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded June 13, 2013

Dear Linda D,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (621)
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550 - 556 of 621 reviews

Reviewed April 22, 2013

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Best Western
1  Thank Joe J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded June 13, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 12, 2013

This was a very nice and clean hotel. We had a room with a king size bed...it had a fridge, microwave, coffee maker, small couch, table and 2 comfy chairs. The room was spotless and it was very quiet. Not sure if that was just because it wasn't busy or if it is typically quiet, but no complaints either way. we had a lovely view from our room. The lady that checked us in recommended Clyde's for dinner and it was as good as she said it would be. Thank you!! The only complaint we had was that the pillows were too thick...we both had stiff necks in the morning. Breakfast was good. I would recommend this hotel!

  • Stayed: April 2013, traveled as a couple
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1  Thank Sunseeker990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded June 13, 2013

Dear Sunseeker 990,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

We had a great stay at this hotel. It was in a perfect location for us as we were headed up I40 to theAppalachian Trail. The view of the mountains from the balcony in the morning was beautiful. They have a very good breakfast. The service was excellent. The room was clean and nice.

  • Stayed: March 2013, traveled as a couple
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Thank adkinsonm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded June 13, 2013

Dear Adkinsonm,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

My wife and I stayed here in order to visit the Smoky Mountains and the attractions near Asheville. The hotel is in a safe/somewhat secluded area from general access (and 1 way in and out of the property), which I think makes the property a little less prone to crime.

The rooms were very clean and everything worked properly. Our room had a safe, fridge, and microwave. The free wi-fi was fast enough. Breakfast wasn't spectacular, but they had pretty much something for everyone (waffles, cereal, pastries, coffee, juice, etc.).

The price of the room was very reasonable, and the view from the hotel is amazing (it is located on a hill with nice views of the mountains). A couple of drawbacks: no fitness center and no laundry facility on site. Definitely would stay here again!

Room Tip: Rooms facing Hyatt Creek Road have amazing view of the surrounding mountains.
  • Stayed: March 2013, traveled as a couple
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1  Thank antraroony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded June 13, 2013

Dear Antraroony,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

The staff was very friendly and helpful. Breakfast wasn't amazing but it was better than a lot I have seen~waffles, eggs, pastries, cereal, juices & coffee and it served until 10am which is great if you want to sleep in for a bit. The room was clean, modern and I felt safe there. Great mountain views.

  • Stayed: March 2013, traveled solo
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Thank BCLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded June 13, 2013

Dear BCLE,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

Very clean rooms and bathroom was newly done. Waffles, eggs, cereals, juices, muffins and more - great breakfast included. Friendly staff. Centrally located. We're glad we found this place. Only downside was paper thin walls but we weren't in the room much at all for that to be an issue. 12/28/2012.

  • Stayed: December 2012, traveled with family
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1  Thank RoadTrip12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this reviewResponded June 13, 2013

Dear RoadTrip12345,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Smoky Mountain Inn

Address: 130 Shiloh Trail, Waynesville, NC 28786-9007
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Waynesville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Waynesville
Price Range: $100 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Smoky Mountain Inn 2.5*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Best Western, Expedia, Booking.com, Hotels.com, Travelocity, Priceline, TripOnline SA, Cancelon, Hotwire, Cheap Tickets and getaroom.com so you can book your Best Western Smoky Mountain Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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