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“"Exceptionally clean and very friendly staff!"”

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Best Western Smoky Mountain Inn
Ranked #2 of 8 Hotels in Waynesville
Certificate of Excellence
Concord, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“"Exceptionally clean and very friendly staff!"”
Reviewed December 11, 2012

We were pleasantly surprised to find this great motel. The rates are very reasonable and excellent hospitality! The rooms were very well maintained and very clean. The view and property was just beautiful. We travel to Bryson City every Christmas as a family and this is definitley where we will stay again!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this review, June 13, 2013
Dear Pam H,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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560 reviews from our community

Traveler rating
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    37
    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Cary, North Carolina
Level Contributor
220 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed December 7, 2012 via mobile

We normally do not have great luck showing up without a reservation at 9.30pm. Our experience here was totally different.
We experienced a nice clean room and bathroom with a nice modern shower and a clean and quiet room. the rate was reasonable and check in and out was pleasant and quick. A great find and we will be back!

Stayed December 2012, traveled as a couple
Helpful?
1 Thank cruicad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this review, June 13, 2013
Dear Cruicad,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 5, 2012 via mobile

This hotel is perfect. The staff is friendly, the rooms clean, the property well maintained, the views are breath taking, and the location is great. You can't ask for a better hotel than this. When in the area, I would not stay any where else.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jo-DBananna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, Public Relations Manager at Best Western Smoky Mountain Inn, responded to this review, June 13, 2013
Dear Jo-DBannanna,,

Thank you for reviewing your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 456-4402.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Debra J. Brown
Public Relations Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 23, 2012

We decided to stay at the Best Western when we wanted to shop the quaint places in Waynesville over Thanksgiving. The rates are every reasonable. The accommodations are motel-like, but very clean and well maintained. The bathroom was more than adequate ... we loved the bathtub. The staff is very friendly. If we return to Waynesville, which is a fabulous mountain town near/in Maggie Valley, we will definitely stay there again.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carolinacouple_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at Best Western Smoky Mountain Inn, responded to this review, November 26, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 14, 2012

My wife and I stayed here two nights, our first visit to the Smoky Mountain park and Asheville area. While we intended to stay in an Asheville B&B, they were all full, so we picked this hotel, and it couldn't have worked out better. Raised up on a hill, it has beautiful views, made better by the fall foliage. The staff was a delight to interface with, and the room was large and clean, the bed very comfortable. Breakfast was standard fare for such a place, but the staff so helpful. We got good dinner suggestions for places in Waynesville, and ate at two of them, the Sweet Onion, and Pasquale's (would recommend both).
Would happily recommend this place to others.

Room Tip: Rooms on the front side afford the best views of the mountains
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SkiLoverofCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at Best Western Smoky Mountain Inn, responded to this review, November 15, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkin, North Carolina
Level Contributor
89 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 15, 2012

We have stayed in the Smoky Mountain Inn for 6 years. It is in a great location for our mountain ramblings. They could do some updating by putting in new carpet but the rooms are a nice size and clean. The beds were VERY comfortable.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at Best Western Smoky Mountain Inn, responded to this review, November 15, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 27, 2012

A beautiful location , charming and helpfull staff, immaculate rooms, and breakfast til 10.am. you can tell we really enjoyed our stay..probably September is not peak season so we had the facilities including the pool to ourselves....go back..yes indeed....shame it's now 4000miles away.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank terry187047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at Best Western Smoky Mountain Inn, responded to this review, September 28, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Smoky Mountain Inn

Property: Best Western Smoky Mountain Inn
Address: 130 Shiloh Trail, Waynesville, NC 28786-9007
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Waynesville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Waynesville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Smoky Mountain Inn 2.5*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Hotels.com, Travelocity, Hotwire, Orbitz, Expedia, Cancelon, Priceline, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and HotelsClick so you can book your Best Western Smoky Mountain Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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