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“THE BEST HOTEL WE'VE EVER STAYED !” 5 of 5 bubbles
Review of BEST WESTERN Smoky Mountain Inn

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BEST WESTERN Smoky Mountain Inn
Ranked #2 of 8 Hotels in Waynesville
Certificate of Excellence
Palm Coast, Florida, United States
1 review
“THE BEST HOTEL WE'VE EVER STAYED !”
5 of 5 bubbles Reviewed September 16, 2012

Me , my wife and two of our six kids got in town Fri. night and ended up at the days inn ,when we entered the room I did what we all do, checked the bathroom it was nasty, pulled bed down and as always the bed sheets where not changed from previous guest just made back up, the last 3 hotels we've stayed at the beds were not clean, tubs were nasty, dirty & terrible accommadations as usual, had my own sheets and pillow. BUT SAT. WE FOUND THE BEST WESTERN SMOKY MOUNTAIN INN, as soon as i entered the lobby i felt like i was at a high class hotel, it was 11:am , check-in is 2pm as all places and my family had no where to stay, the maid service was busy cleaning from a full house the night before but the front desk hotel clerk was so helpful she called the maids service and found us a room that was just cleaned and got my family out of our car this was the First great accomadations, and with wounderful attitude. The moment we opened the door to our room WOW it looked like we were at the HILTON. Then we saw all the ammenties from the dinning table to the shinning bath tub, all was perfectly clean and then the real test, i pulled down the top blankets on the bed, and it was GREAT the sheets were perfectly clean from top to bottom, you could put your face right down in the bed without fears of catching something. I bet you've never seen a tub at a hotel you could take a bath in, well you can here it's that clean ! This place has a basket ball area for your kids, nice new benches between every room to enjoy the scenic mountains, a big new gas grill with new picnic tables to grill out, where have you ever had these things ? Then if thats not enough the perfect clean pool that has clean pool towels right there for your needs, internet access that never logs you off. OH if thats still not enough, the full selfserve great breakfast will fill you up, Not just an orange and a dry bagel that plain old "contential" crap, this breakfast is HOT and FILLING , this will be the BEST HOTEL you've ever stayed at just wait and see. If you stay anywhere else its your loss, and i guess you just like nasty, dirty, and mean people like ALL those other places offer you, Same price as other hotels in the area. I had a GREAT , CLEAN PEACEFUL stay.The BEST really fits with this BEST WESTERN Smoky Mountain Inn, Thank You Jay for everything, we'll surely be back to stay there. R.R. & Family

Stayed September 2012, traveled with family
Helpful?
Thank Ronald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, September 28, 2012
Dear Guest:

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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526 reviews from our community

Traveler rating
    324
    154
    36
    7
    5
See reviews for
175
205
35
49
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 27, 2012

We were on a motorcycle trip on the Blue Ridge Parkway, and found this place on the Garmin. The clerk who registered us was extremely friendly and helpful and aqccomodated our desire to have a room where we could park the motorcycle right outside the door and keep an eye on it through the night. The breakfast was nice and checkin/checkout was easy. Room was very clean and all amenties worked. I was especially impressed with the "sanitary" tv remote control, which has one surface flat surface, so it can be well cleaned between guests. If they pay that much attention to the little things like that, I know they are paying attention to the big features of the motel. We would definitely stay there again and highly recommend this place.

Room Tip: Very accomodating for motorcycle guests. Very clsoe to Blue Ridge Parkway for good riding.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, October 6, 2012
Dear Guest:

Thank you for sharing your stay experience.
We look forward to host you again in future.

Thank you,
Jay Parmar
GM
828 400 8900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Augustine, Florida
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 14, 2012

We enjoyed our stay at the Best Western Smoky Mountain Inn. For the best view, get a room on the second floor facing the front. You can sit on the balcony and look at the mountains. The grounds are well kept and it's a beautiful place to sit and relax. The breakfast is ok and the eating area is small. We visited the town of Waynesville, NC and enjoyed lunch at Nico's Cafe. It's located at 171 Montgomery St. (one block from Main Street). Lunch was very good. Whenever we go to Waynesville, this is where we stay. Thanks Jay, for an enjoyable time.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Picky84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, August 20, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
naples
Level Contributor
135 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed August 8, 2012

It is hard to find fault with this hotel. The staff was very friendly and the rooms are kept clean. Our view of the mountains was spectacular. An extra hot item on the breakfast bar would be good. We were there for 5 days and I would stay again.

  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fooddog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, August 9, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, North Carolina
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 3, 2012

We stayed at this hotel July 29th. The large room was very clean,light, quiet and very adequate. Continental breakfast was fine, but breakfast area a little small. Beautiful flowerbeds surround the hotel. We will certainly stay there again.

Room Tip: We had requested quiet area, but the whole area is quiet.
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Vera T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, August 4, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
87 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed July 28, 2012

On a recent 15 day, 10 State motorcycle trip we stayed here and it was just great The grounds and full of manicured grass, flower beds and trees. The is one of the most beautiful BW's I've ever seen. The rooms are very very clean and well kept. Just a beautiful place in the Smoky Mountains.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank dhornick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, August 4, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level Contributor
203 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 bubbles Reviewed July 22, 2012

The pros: microwave and fridge, WiFi that worked. Outdoor pool good for cooling off on the hot days. Room was comfortable, climate control worked; nice tub/shower. Breakfast was slightly above average since, in addition to the typical fare, waffles were available along with fresh fruit. Not much room to sit down but they were okay with us taking food back to the room. Outside was very nicely landscaped.

The only "con" was really that, for a fairly unremarkable place, we felt the price was inflated. Check in was tedious but not the clerk's fault. She was alone at a typically high-traffic time so she was trying to deal with several people in line and a ringing phone, too. She did the best she could!

Since we had been hiking all day we actually used the cute boot brush installed at the edge of the upper parking lot. :)

  • Stayed July 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank fotobug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayprakash P, General Manager at BEST WESTERN Smoky Mountain Inn, responded to this review, August 4, 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 828 400 8900.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Jay Parmar
General Manager
BEST WESTERN Smoky Mountain Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Smoky Mountain Inn

Property: BEST WESTERN Smoky Mountain Inn
Address: 130 Shiloh Trl, Waynesville, NC 28786-9007
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Waynesville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Waynesville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Smoky Mountain Inn 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Best Western Smoky Mountain Hotel Waynesville
Best Western Waynesville
Waynesville Best Western

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