I have eaten at the Sweet Onion several times over the years; Never have been a fan. But this Saturday our experience was soo bad I had to review it. We wanted to take our visitors out for a nice meal and decided to give Sweet Onion a chance. Bad Idea. We got reservations for 4 because our friends were driving in from out of town and did not want to have to wait for a table once they arrived. All seemed to start out well. We were promptly seated. As we all were famished we quickly ordered our food (instead of drinks). One person in our party ordered 2 appetizers and a salad for her meal. After a "good"(?) wait we got our complementary biscuits... after they were all gone the appetizers arrived BUT one had to be returned as the cook had ignored the instructions to not use the peanut sauce(allergic reaction made this necessary). The 2 appetizers were delicious and gone in moments. The salads followed (good quality) BUT AFTER A FULL HOUR I HAD TO HAIL OUR WAITRESS TO ASK ABOUT OUR ENTREES. We were told that they were be plated. 15 minutes later 3 or them arrived. My husband had ordered the casserole side which was a special that evening. It never came. WHEN he later ASKED the SERVER he was told they had run out of it! Shouldn't we have told and given the opportunity to order something else? Finally the 4th item arrived (grilled fish fillet on a bed of lettuce)... the fish was hard as rubber like it had been sitting under the heat lamps for quite awhile. UNEATABLE. It was returned to the kitchen. Only then the the waitress say that there were two large groups that had put their orders in before ours. Really? Does that mean that other tables are to be ignored?! Two of the entrees were the Bison special of the evening. Mine was full of gristle (very unpalatable) even though the sauce was quite tasty. Only a third of it was eatable.
The manager came over and offered to comp out the items we had not received and 2 of the appetizers. When the checks came ours had no discount on it whatever. I left angry and do not desire to ever go back. I have worked in the restaurant business(managed a 5 star dining room staff) and a saw that there was very poor communication between the front staff and the kitchen and confusion among the food runners. We live in Waynesville and there are several fine restaurants to go to where the food is fine and the service quite satisfactory. My advise, "Avoid the Sweet Onion."
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