I am so disappointed and utterly disgusted with tonight's visit to Frog's Leap.
I first want to say that I am (was) a REPEAT customer, and a LOCAL (born and raised) I was so excited to have a restaurant like this in Waynesville - local food, great beer, fun atmosphere...Our first few visits were great! However tonight was a disaster.
My husband bit into one of the beef sliders and pulled out a LONG BLACK HAIR. We quietly called the bar tender over, she was very nice and professional and took the plate. We continued to drink our beer and recover out appetite, and waited for a response from the owner who was in and out of the bar. She finally came over to us, holding out the plate of food we had sent back and said "There is NO ONE in my kitchen that has hair this long, it must be yours (referring to me)" I was speechless that she would accuse me of putting hair in the food. Then she rudely said "well, do you want the rest of this?" and held out the plate of food. That was it.
If she had just nicely apologized and offered to get us something else - that would have been it. No problem. Instead, she stopped us from spending another $30 dollars on more drinks and desert, and worst of all - LOST A LOCAL CUSTOMER that would have come back all winter - long after the tourists were gone. NOT A GOOD BUSINESS MOVE!
There was a very nice couple sitting next to us that were in from out of town. They heard the whole thing and said they were disgusted by the way she handled it. 2 MORE LOST CUSTOMERS.
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