I booked a reservation by phone before arriving. At check-in, I stated my name and the attendant said all she needed was my credit card. She swiped and I signed a document that clearly stated I would be charged per day of our two day stay. The attendant wasn't very friendly but she was about her business and she completed our check- in promptly. However the next evening I happen to check my account to verify purchases and there was A CHARGE TO MY CARD THAT TOTALLED MORE THAN 3 DAYS FROM THIS HOTEL! I called the corporate office and the rep said that they could only see the charge after I checked out but to talk with the hotel where I'm staying to try and resolve the issue. The next and final night someone slid the invoice of only being charged for the 2 day stay even though my bank stated otherwise. So the final day before checkout I went to the hotels desk and asked to speak to the Mgr. but they wouldn't arrive until almost checkout so I asked the attendant whom I never spoke with before if she could explain the fee that I was charged that appeared to be a 3 day stay. She said that particular hotel charges a damage or cover fee. I told her that i was unhappy and felt profiled. No one discussed this charge by phone nor at check-in. The attendant then tells me that even if I paid with cash I would have had to pay a deposit. I told her that would have been fine with me as long as I KNEW what I had to pay or would be charged. The point of my funds being manipulated ruined my stay! I could care less about the room description or service compared to taking money without my permission. Thank goodness I put extra in this account to cover or I could have been facing overdraft fees and bad business situations. I'll stay on Greenville next time we're in town.
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- Also Known As:
- Hampton Inn Washington Hotel Washington
- Washington Hampton Inn