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“Good food”
Review of Olive Garden

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Olive Garden
Ranked #24 of 148 Restaurants in Wake Forest
Cuisines: Italian
Description: Restaurant #1831
Restaurant details
Description: Restaurant #1831
Reviewed December 23, 2012

we had soup & salad combo along with chicken parmesan, as expected food and wine was good. decor was slightly dated.

Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 - 80 of 81 reviews

Reviewed November 5, 2012

We've visited the Olive Garden in Raleigh numerous times and have enjoyed it. So when Olive Garden came to the town we live in, it was much more convenient. We came on a Saturday night and were seated within minutes. The server, Kelsey, was friendly and took our order promptly. I ordered the spaghetti with meat sauce and my wife ordered the Lobster Cannelloni with Shrimp.

The person who actually delivered the meals seemed unconcerned about providing friendly customer service - it was as if it were a chore to deliver our meal. She should remember that anyone entering the floor area is representing the company.

I am fussy regarding the firmness of my pasta, and mine seemed overcooked. I always got perfect pasta at Olive Garden in Raleigh. When Kelsey returned to check our meal, I told her I had to send my meal back because of the quality. She was very professional and apologetic, and vowed to correct it. I asked my wife to eat slow.

My wife had finished her Lobster Cannelloni with Shrimp by the time my refreshed pasta was served by Kelsey. Though I understand that she would have wanted to ensure my pleasure with the replacement, and after repeated requests to have her return later to check up, I was somewhat uncomfortable with her standing over my shoulder awaiting my response.

I said, "This is fine." When she left, I told my wife it was no different than the first try- very soft. It didn't seem they actually cooked a new batch - specially since this one came with a few strands of Fettuccine mixed in.

But the thing that clinched it was that the replacement was not the same as what I ordered. I ordered spaghetti with meat sauce and the server brought back the meal with marinara sauce. Because we both had to work the next day, I just ate the meal, regretting that I returned the first meal. After all, both meals had the same soft pasta, but at least the original had the right sauce on it.

Kelsey offered either to comp my meal or to offer a free dessert. We took the comped meal, paid and left. On the way out, I was thinking it strange that both the cook and the server did not notice the discrepancy between what I ordered and what came back as a replacement.

I also thought that if a meal was returned to the kitchen due to dissatisfaction, a manager visit should be customary. The hostess, the server, the meal deliverer and the manager all represent the front line to the customer, and if there are any holes in the service - that could cause a lost customer.

All this said, I still have to say that Kelsey was great through the whole thing - she's a very competent and courteous employee.
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    • Value
    • Atmosphere
    • Service
    • Food
Thank sardonicynic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

Hard to beat for the money and value. The food and service were very solid as was the atmosphere. Plenty of parking and easy to find.

Thank HerdFanInWakeForest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2012

Its an Olive Garden, so you know what to expect, but the service at this location was great and food was good.

2  Thank Rich H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2017 via mobile
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Thank Claus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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