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“Best hotel ever” 5 of 5 bubbles
Review of Candlewood Suites Wake Forest Raleigh Area Hotel

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Candlewood Suites Wake Forest Raleigh Area Hotel
Ranked #1 of 3 Hotels in Wake Forest
Certificate of Excellence
GreenLeadersSilver level
Gainesville, Georgia, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best hotel ever”
5 of 5 bubbles Reviewed June 22, 2013

From the first phone call to check the rate4s and see about reservations I was treated with every courtesy, and every request was worked out. Demetria was the nicest person to deal with and so enjoyable always greeting you with a smile. If you need a hotel in Wake Forest, NC this is it. I wouldn't stay anywhere else. It was excellent!.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this review, June 25, 2013
There is one word that our team members look for when they look at our reviews and that is: "Best". Our team works tirelessly day and night to ensure that each guest is provided the cleanest rooms in our area and that they leave with a smile on their face. Thank you for telling the world about your experience and thank you for choosing our hotel while you were in Wake Forest. We get up in the morning everyday to hear about experiences like yours. Thank you from the entire team at the beautiful new Candlewood Suites of Wake Forest! We look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 reviews from our community

Traveler rating
    240
    28
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    2
    3
See reviews for
111
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Italian first
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English first
Medford, Oregon
Level Contributor
611 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
3 of 5 bubbles Reviewed June 20, 2013 via mobile

Oddest thing about our stay was being moved out of our room without notice. We booked four nights here, 2 on airline miles and 2 paid with credit card. All nights under the same name, but under two separate reservation numbers. When we checked in we told the clerk about it, he said no problem to combine the information and he took both of our cell numbers in case there was a problem. At the end of the second day I returned to the hotel to find all our property was put in storage. The desk clerk told me he wasn't sure if we were staying or not or if someone else was coming in under our reservation (HUH???). He didn't bother to call our cell phones to ask, he just had our stuff cleared out. We were now being assigned a room on another floor and I could help the maid move my stuff out of storage and carry it upstairs to our new room.

This whole thing made zero sense and was an unnecessary inconvenience. A simple phone call would have saved lots of extra work for hotel staff and for me!

We liked having the added kitchen amenities to our room, it helped lessen the eating out costs of the trip.

The location is convenient to Wake Forest and north Raleigh, not so for the airport or train stations.

Noise from other rooms was an issue. We either had a person above who stomped all the time or the ceilings are a bit "thin". Same issue with hallway noise.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sp4301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this review, June 25, 2013
First and foremost, thank you for booking your IHG Rewards Free Night at our hotel! We really enjoyed having you stay with us. I understand that there was a hiccup during your stay however there is a logical explanation as to why the human error or miscommunication was made. Due to your Free IHG Rewards Night we had two reservations in your name. There are many times where guests book two separate reservations, in your case it was due to your IHG Reward Free Night. When you arrived for your first two nights, you were assigned a room. For the last two nights you were assigned a different room. The reasoning behind this is because another guest had requested your first room and they were entitled to it. Our staff made several efforts to contact you, but the number provided was out of service. When you arrived our staff asked if they could help you move into the other room.

In reference to the noise, our team members was not made aware of the noise issues. Our team members are highly trained and are diligent about ensuring that each guest gets a peaceful nights rest and are quick to act when a complaint has been presented to them.

We were extremely concerned and confused when we read your comments as one of our team members informed us that you thoroughly enjoyed the cleanliness and amenities of our hotel. We hope that you will come back to visit us so that we can provide you with a flawless experience at our beautiful new hotel. We have reviewed your experience with our entire team and we will be making adjustments to avoid these rare but important situations in the future.

Thank you for taking the time to review our hotel. We look forward to serving you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boone, North Carolina
1 review
5 of 5 bubbles Reviewed June 6, 2013

We enjoyed a wonderful weekend for our Son's wedding in April, 2013 and stayed at Candlewood Suites, Wake Forsest, NC. The guest relations persons were well informed about our large group and very accomodating to all our needs. The hotel was extremely clean, beds were wonderful, but most of all was the excelent service. We will definately stay again at Candlewood Suites!!

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vonda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this review, June 25, 2013
It was a pleasure having the opportunity to serve you, your family and friends for this once in a lifetime event! We were so glad to hear that everyone enjoyed their stay and that the wedding was a huge success! We look forward to seeing you around when you come to visit your son and daughter in law! Thank you again for staying with us and thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fostoria, Ohio
1 review
5 of 5 bubbles Reviewed April 24, 2013

We recently spent 2 nights and the experience was great. Nice kitchenette area. Had grandchildren come to visit and they loved the exercise room. Pet friendly and since we have 2 Cocker Spaniels, that is a must.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this review, April 25, 2013
It was an absolute pleasure having you stay with us. Thank you for taking the time out of your day to review our beautiful new hotel! I will be sure to pass your kind words along to our team members. We look forward to the next time you're in the area! See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goldsboro, North Carolina
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 20, 2013

I was visiting family in the capital city and found this gem right off of Capital Blvd! The front desk staff was so kind and helpful and even offered a wake up call! The room was impeccable and so inviting, I was so relaxed and could focus on family and fun in the capital city!

  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Marcy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this review, March 21, 2013
We are delighted to hear from you and thank you for your kind words! We are also excited to hear you thoroughly enjoyed our hotel and your family visit. Our team members do their very best in ensuring that guests are treated the with utmost care. Thank you for noticing and thank you for choosing to stay with us! We look forward to your next visit! See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 13, 2013

A last-minute trip came up for my family. The exceptionally clean facilities (the first hotel I've stayed at in years where it didn't have that 'hotel smell'; it simply smelled clean and fresh), great location, and a very reasonable price all made for a wonderful experience. Each member of the staff we interacted with was friendly,knowledgeable, and helpful. They were also able to accomodate a special request regarding check-out. We couldn't ask for a better experience. Highly recommend.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SueCeeNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this review, March 14, 2013
Thank you for your wonderful review! My team sent me an email the minute they read your review. Thank you for making our day! As you already know, we do our very best when it comes to cleanliness and I am delighted to hear that you enjoyed your stay. We look forward to your next stay with us. See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wake Forest, North Carolina
1 review
5 of 5 bubbles Reviewed February 26, 2013

My mother recently passed away. We were expecting out of town guests to come for her funeral. Jennifer Shelly Byron, Director of Sales was able to arrange for a block of rooms for me at a reduced bereavement rate. Making reservations was a confusing due to the fact everyone was arriving and departing at differnt times! Morgan was able to do this for me over the phone. All of our family that stayed at the Candlewood Suites said the rooms were wonderful and the staff was great. I would reccomend Candlewood Suites to anyone.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bridget M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this review, February 26, 2013
First and foremost, please accept our condolences from the entire Candlewood Suites Wake Forest Team. Thank you for putting your trust in our team members to assist you and your family with accommodations during a delicate time. It means the world to us that you were able to take time from mourning to praise our team members. Thank you for your kind words and the opportunity to serve you. We will continue to keep you and your family in our prayers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Wake Forest Raleigh Area Hotel

Property: Candlewood Suites Wake Forest Raleigh Area Hotel
Address: 12050 Retail Dr, Wake Forest, NC 27587-7353
Phone Number:
Location: United States > North Carolina > Wake Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Wake Forest
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Wake Forest Raleigh Area Hotel 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Discover all that the beautiful town of Wake Forest has to offer at the convenient, comfortable all new extended stay Candlewood Suites Wake Forest. You are at the heart of everything, shopping, dining, entertainment and the arts. Only a short drive from the capital city, Raleigh, N.C. and 25 miles from RDU Airport. You will spend less time in traffic and more time doing what you came to Wake Forest to do. We are strategically located off of HWY US 1 and HWY 98. Whether you are coming to Wake Forest for business or just for leisure, your room at the extended stay Candlewood Suites Wake Forest is your personal retreat. You'll have room to work, relax and make the most of your day. Amenities such as free high-speed Internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. The best of Wake Forest is waiting for you at the Candlewood Suites Wake Forest. ... more   less 
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