We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice - especially for extended stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Candlewood Suites Wake Forest Raleigh Area Hotel
Ranked #2 of 3 Hotels in Wake Forest
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 19, 2012

We stayed here for only one night - in the area to attend ice hockey game w/family from Richmond. Was especially impressed at all the items supplied in the kitchenette. You had everything you needed for an extended stay - glasses, silverware, dishes, pots and pans. The only thing wrong in the room, was that the ice maker did not work and the hotel does not have an ice machine (we had to get ice from the front desk). The only other problem was a little issue over getting a printed receipt when we checked out - they wanted to email us a receipt because we were with a hockey group and received a discount. I also missed having the availability of a continental breakfast, but I guess that's what you get with a suite hotel. This is a good location and the hotel is new and clean.

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank B D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this reviewResponded September 20, 2012

Thank you for your candid review! We enjoyed having your group stay with us and we look forward to your next visit. In the future, we will be happy to turn on the Ice Makers before your group arrives (by request). For health reasons we are not allowed to leave the ice makers on. In addition, we do have breakfast, lunch and dinner options in our Candlewood Cupboard. Thank you for taking the time to review our beautiful new hotel. The entire team at the Candlewood Suites Wake Forest truly appreciated it! See you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (301)
There are newer reviews for Candlewood Suites Wake Forest Raleigh Area Hotel
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

249 - 255 of 301 reviews

Reviewed September 18, 2012

I simply do not have enough words to praise this hotel and its general manager, Milan. My husband and I arrived in Wake Forest for a five day visit to see my newborn niece. The hotel I originally booked was a nightmare. I called Candlewood Suites last minute to switch and they welcomed me with open arms. Milan even helped me bring my luggage cart to my room. (My husband is legally blilnd.) The room was perfect. The staff oriented me to staying at an extended stay hotel. Even though I am a Priority Club member I've never thought to use this type of hotel. It truly felt like my own apartment....with a wonderful staff (especially Christina at the front desk)
answering any questions or requests. This hotel is the BEST and ONLY choice in the area. You will be very pleased!

Room Tip: I was put on the 4th floor (back). I had the AC on so it was quiet.......but note....at 7AM the tow...
  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ruth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this reviewResponded September 20, 2012

My entire team was extremely excited to read your review. We are very sorry for the accommodations you received at other hotels in our area. However it was an opportunity for us to showcase our beautiful new hotel and what we have to offer. Our mantra will be and always has been to provide the cleanest rooms in our area with the best customer service. Thank you for your honest review. We look forward to seeing you again on your next visit to Wake Forest NC!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2012

My family and I stayed at this hotel for two weeks prior to our closing. The staff was professional, friendly and accommodating. The hotel was clean and had all of the amenities we needed, including being conveniently located next to a Walgreens and a Target. I would highly recommend this hotel.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Colleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this reviewResponded September 13, 2012

Thank you so much for your review! It was an absolute honor to accommodate you and your family as you transitioned into your new home. It was a pleasure to meet your entire family. When you are nearby please be sure to come by and say hello! Thank you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2012

Candlewood Suites in Wake Forest is the best choice in the area. The staff is knowledgeable, friendly and will bend over backwards to make your stay exceptional. They have a great location, and quiet, big rooms. I especially enjoyed the fitness center! I like the fact that they allow animals in some rooms. That contributes to the "homey" atmosphere. The manager, Milan, is a very conscientious and definitely concerned about customer satisfaction. I recommend it!

Room Tip: The third floor is quiet.
  • Stayed: July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this reviewResponded August 30, 2012

Thank you so much for your wonderful review! Our team was ecstatic to read your review. Its wonderful to see you enjoying our state of the art Candlewood Gym. Maybe next time we'll be able to join you for a run! Thank you again and see you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2012

This hotel is a very clean hotel. The rooms are spacious and don't have musty, mildew, or pet odors (even though this hotel allows animals). There is not a pool, which would have been great with the Raleigh/Wake Forest muggy August weather. There is no free breakfast at the hotel, but several fast food restaurants, Waffle House, and Krispy Kreme donuts nearby. Jessica at the front desk was great and always had a pleasant attitude.

  • Stayed: August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chad L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this reviewResponded August 22, 2012

Thank you for noticing the small details about our beautiful new hotel! As you already know, these small details have a huge effort behind them. Our Heart of the House (Suite Attendant Department) was extremely appreciative of your comments. Our team puts their 110% into every room and we are delighted to hear that you noticed our quality. This is why we pride ourselves in being the cleanest hotel in our area. For future reference, since we are an environmentally friendly hotel, we do not have a pool on site. However, we will credit you if you visit the clean community pool of Wake Forest (they also have Life Guard(s)!). Also, we have breakfast, lunch and dinner options in our Candlewood Cupboard, but there are also some excellent breakfast restaurants in close proximity. Thank you again for noticing the small things that make a big impact. We look forward to your next visit! See you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2012

I checked in and Was blown away with the hospitality and customer service I received from Jessica. She impressed a very difficult person whom seldom would spend the time to write a review good or bad!

I have fiund my place to stay while in Wake Forest!

Great place to stay very clean, quite and friendly!

Thanks!

  • Stayed: July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ScottKVARealtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jsbyron, Director of Sales at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this reviewResponded August 22, 2012

Thank you for your candid review! Jessica was extremely happy when I showed her your review. Jessica has been one our dedicated team members who has worked diligently to ensure each guest receives the best customer service possible. Regardless of the situation our team's philosophy is to ensure that each guest is treated as we would like to be treated. Thank you for noticing this about Jessica and our team. We look forward to your next visit to the Candlewood Suites Wake Forest! See you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2012

I recently stayed at this hotel for my family reunion. While the hotel was very new and clean, my stay was average due to my experiences with the front desk who seemed to be very confused and unknowledgable. We also experienced an extremely loud young sports team being rowdy in the lobby. This wouldn't have been so bad if my entire family wasn't placed on the first floor next to the lobby. I wish the management team had forseen this and placed us on a separate floor before we checked in.

The front desk instance came when I requested new wash clothes and towels. The gentleman at the front desk claimed that there were none available and that someone was actually doing the laundry in the back room and it wasn't finished. I asked him if there truly wasn't a clean cloth in the entire hotel and he said no. Because of this delay, my entire family was late getting to our reunion destination. We ended up borrowing towels from our other family members in separate rooms.

Later on that night (Nearly 6 hrs later) I went back to the front desk to see if the towels were ready. There was a woman this time, who told me that I'd have to physically bring my towels to the front desk and I would be given clean equivilants to everything I bought. I then explained to her that there were barely any towels in my room to begin with, and she proceeded to tell me that this was because there was only one person signed up as a guest in that room, and that they only provide the amount of towels per person.

This was clearly a lie (or a mistake on their part) because I was the one that made the reservation and I clearly stated that there may be two people in the room (my parents), but there would probably end up being four. Never did I say just one person. This was the reason for which we changed the room from a single King to two beds at the time of making the reservation. Furthermore, we checked in as a family or four. Needless to say, I gathered wash clothes and towels from two other family's guest rooms and gave them to her just to get fresh ones, as she refused to give me ANY additional ones.

I cannot begin to tell you how much of an enconvience this entire experience was. Other family members has issues too. One's remote control wasn't working, and when they went to the front desk to ask for a replacement or new batteries, they claimed they had none on site and had to run out to the store. I just cannot understand how ill prepared this hotel was.

I also am not saying that the front desk staff were rude or mean in anyway, and I understand that the hotel is an extended stay and therefore have different policies.... but the GUEST always comes first... and my stay would have been substantially better if the hotel management knew this.

Room Tip: If you are not an extended stay guest, this may not the hotel for you.
  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Renee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Wake Forest Raleigh Area Hotel, responded to this reviewResponded August 13, 2012

Dear Renee S,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Regards,

Jaime W
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Wake Forest
0.3 mi away
Hampton Inn Raleigh/Town Of Wake Forest
0.6 mi away
Sleep Inn Wake Forest Raleigh North
1.7 mi away
Holiday Inn Express Hotel & Suites Raleigh North - Wake Forest
Show Prices
Show Prices
Show Prices
5.3 mi away
WoodSpring Suites Raleigh Northeast Wake Forest
12.4 mi away
La Quinta Inn & Suites Raleigh Crabtree
11.1 mi away
Hyatt House Raleigh North Hills
Show Prices
Show Prices
Show Prices

Been to Candlewood Suites Wake Forest Raleigh Area Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Wake Forest Raleigh Area Hotel

Address: 12050 Retail Dr, Wake Forest, NC 27587-7353
Phone Number:
Location: United States > North Carolina > Wake Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Wake Forest
Price Range: $103 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Wake Forest Raleigh Area Hotel 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Discover all that the beautiful town of Wake Forest has to offer at the convenient, comfortable all new extended stay Candlewood Suites Wake Forest. You are at the heart of everything, shopping, dining, entertainment and the arts. Only a short drive from the capital city, Raleigh, N.C. and 25 miles from RDU Airport. You will spend less time in traffic and more time doing what you came to Wake Forest to do. We are strategically located off of HWY US 1 and HWY 98. Whether you are coming to Wake Forest for business or just for leisure, your room at the extended stay Candlewood Suites Wake Forest is your personal retreat. You'll have room to work, relax and make the most of your day. Amenities such as free high-speed Internet, work center, plush towels and luxurious bedding mean every night is a great night and every day starts right. The best of Wake Forest is waiting for you at the Candlewood Suites Wake Forest. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Priceline, Hotels.com, Booking.com, Expedia, Travelocity, Hotwire, Cheap Tickets and HotelQuickly so you can book your Candlewood Suites Wake Forest Raleigh Area Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing