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“Way too noisy!”
Review of The Mast Farm Inn

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The Mast Farm Inn
Ranked #1 of 6 Valle Crucis B&B and Inns
Certificate of Excellence
Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Way too noisy!”
Reviewed March 31, 2007

The room was nice but the Inn is right on a VERY busy highway. The Inn's photos go out of their way to lead you to believe you will be in a pristine, quiet, relaxing setting. Not true. It was VERY noisy... I was quite let down and would not recommend it to anyone.


  • Liked — The room was nice
  • Disliked — The noise
  • Stayed August 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank VaMtnGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
henrid33, Owner at The Mast Farm Inn, responded to this review, April 17, 2007
Dear VaMtnGuy,

In reading your review entitled Way too noisy! we offer the following management response

While we regret your disatisfaction we find your statements highly inaccurate, misleading, and quite frankly simply untrue both in objective fact and subjective implication. In addition we would like to add that had you brought your disatisfaction with your lodging choice to our attention we would have immediately moved you to one of the more secluded rooms, cottages or cabins. We did not win our Region's "Outstanding Customer Service Award for 2007" by an uncaring attitude towards our guests. That does not mean we will accept (as so much cannon fodder) a misleading review by a disgruntled guest who may have arrived and left with an attitude or that we are willing to be indulgent as regards falsehoods.

While everyone is free to interpret a two lane country road as a busy highway, there are some objective mesurements and norms about what constitutes a VERY Busy Highway.

In objective mesurable fact The VERY Busy Highway you describe is a 18 foot wide (both lanes), narrow 2 lane country road, with a 25mph speed limit, which crosses the mountain village of less than 1000 inhabitants in which we are located. The traffic studies on the road show a flow of about 300-500 cars per 24 hour period except on weekends when it may increase or decrease depending on what is occuring in the area. We do not see how that can be qualified a VERY busy highway. The even moderately busy highways we know have about 500 cars a minute. We are in a mountain village 7 miles from the next mountain village and the closest gas station/convenience store/fast food is 9 miles away. Those folks know a busy highway when they see one, so until they show up, we will assume we do not rate that status.

While we are not out in the middle of a thousand acre forest, VERY Noisy is as exagerated a description as your VERY busy hyperbole above. Our property is on 10 acres of land in a highly pristine mountain valley.

In response to your comment ~ The Inn's photos go out of their way to lead you to believe you will be in a pristine, quiet, relaxing setting.~ We regret your trial and conviction of our alledged intentions. You might have read our website, and the other reviews here, and before making such an inaccurate claim. In objective fact we go out of our way on the website and here to very accurately describe the wide range of lodging and lodging setting options available at The Mast Farm Inn and have two pages dedicated to describing the differences between rooms in the main house, and rooms in the cottages and cabins. We also invite potential visitors on our website to contact us before selecting a room so we can best fit their needs.

On the page you went to on our website to select your room it says
~ Compare Features of The Main House Rooms: General Considerations: The third floor rooms tend to be quieter and more removed from the daily life of the inn, and there is a small parlor shared by the 3 rooms on the the 3rd floor. The second floor rooms are closer to the restaurant, parlor and inn lobby, and as such closer to the daily life at the Inn. Each Room, Cottage and Cabin at The Mast Farm Inn is truly unique, each is decorated differently, some are in the thick of the Inn's life, some are near the country road, some are secluded in the woods. By emailing us or calling us to share with us your preferences, and even the object of your stay, we can help closely match your needs to available lodging, as well as prepare any special "welcome home" surprises you and your party might enjoy. Cottages & Cabins are Also Available from $225 - $450 and offer a wide variety of lodging possibilities.

On the page describing the cottages and cabins it says
~ Compare features of Cottages & Cabins: General Considerations: The Loom House, Blacksmith Shop and Woodwork Shop along with the Barn are the oldest historical buildings of The Mast Farm Inn and are located in the central area of the property. The Loom house is often distinguished as the oldest inhabitable log cabin in North Carolina. They are a few feet from the main farmhouse and restaurant, close to Broadstone Road, a relatively quiet country lane, except in highest season where traffic can conceivably be an issue for guests who require more seclusion, who like to sleep very early or wake very late. Gazebo Cottage, Maple Spring Cottage, and Raspberry Hill Cabin are tucked in the pine forest hill of the Inn and offer a very quiet, serene, private mountain forest atmosphere. The Granary is across Broadstone Road adjacent to the Historic Mast Farm Inn Barn, and is very private, yet half-remote, and half-in-the-middle of things. All offer a special private rustic parking area for guests who prefer to drive rather than walk to and from the various areas of the property. The Loom House, Blacksmith Shop and Woodwork Shop are authentic historical structures renovated inside to provide modern amenities while retaining outside their authentic farm yard character. Although they preceded the main house by many decades they are in some respect now outbuildings of the main farm house and located in its farmyard. Gazebo Cottage, Maple Spring Cottage, and Raspberry Hill Cabin and The Granary while rustic North Carolina are more modern constructions with modern amenities. By emailing us or calling us to share with us your preferences, and even the object of your stay, we can help closely match your needs to available lodging, as well as prepare any special "welcome home" surprises you and your party might enjoy. Rooms in The Main Farmhouse are Also Available from $120 - $195 and offer a wide variety of lodging possibilities.

Some people want to be in the secluded cottages and cabins in the woods, others in the thick of things in the main house, which is effectively noisier than the woods but far from noisy. When people reserve we describe again those differences, when they check-in we show them how the house is busier and the cottages more secluded and offer them cottages when available, if they seek more solitude, at no extra cost. Half the time they prefer to be in the thick of things other times they prefer more seclusion. Sometimes people in the cottages prefer the more active pace of the main house. We have a wide variety of lodging settings and it is unlikely someone would not find something to fit their needs, if what they reserved does not match their expectations when they arrive.

While winter removes leaves, and their tendency to create hidden cubbyholes everywhere on the property, we are just as pristine in winter and if you are from Virginia we can safely assume you are used to those seasonal differences. Beyond that we wonder how so many can find our our inn a "pristine, quiet, relaxing setting", yet you see it as VERY Noisy on a BUSY Highway and communciate such disdain for its setting. Valle Crucis itself is nationally recognized by travel journalists and visitors as pristine, and it is North Carolina's first and only Historic Rural District, designated as such by the State Legislature.

We regret your stay did not match expectations, but it is impossible to please everyone every time, even less so if they do not take to time to let us know while here that they have a problem so we can fix it. We invite readers of this review to view the two pages on our site which describe the setting and the differences between each of the rooms and cottages before reserving, and to review the feedback and testimonials page accessible by clicking on the graphic on the left side of our home page, in order to form a more realistic opinion of our inn than this misleading review would lead you to deduce.

We also invite you to see the Valle Crucis website available our links page which shows our magnificent area in all its unspoiled glory. Be forewarned however that effectively automobiles, motorcycles, ATVs, trucks and tractors are now part and parcel of country life as horses and donkeys were in the past. And if one seeks peace and quiet, it is quite available at The Mast Farm Inn. Fun is also available as is the occasional noisy neighbor.

We thank you for your conbsideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mast Farm Inn

Property: The Mast Farm Inn
Address: 2543 Broadstone Road, PO Box 704, Valle Crucis, NC 28691
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Valle Crucis
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites
Hotel Style:
Ranked #1 of 6 B&Bs / Inns in Valle Crucis
Price Range (Based on Average Rates): $$
Number of rooms: 15
Official Description (provided by the hotel):
The Mast Farm Inn is an award-winning historic country inn & restaurant in the Valle Crucis Historical District of North Carolina, which has been welcoming guests since the 1800s; A Historic Hotels of America hotel, a Select Registry Inn, and on The National Register of Historic Places. So Much More… The world renowned Mast Farm Inn of Valle Crucis is nothing short of a handcrafted masterpiece of North Carolina Folk Art ... more   less 
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Also Known As:
Mast Farm Hotel Valle Crucis

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