My husband and I arrived at the motel after 3:30p.m. I went inside to check us in while my husband waited outside.The owner charged my card and verified my information. I was a little surprised when she said after taking my payment that she would have to see if the room was ready. She called via walkie talkie to her employees who were still cleaning rooms. After a getting a response from them she informed me that it would be about 15-20 minutes before our room was ready, though the website said check in was at 3p.m.So I went outside to let my husband know the room was not ready.We sat in the car outside, me sitting there wondering if this was a usual occurrence.
After two minutes I decided to go back in and question the reason for the delay in our room. I went into the office and rang the bell to get her attention, and asked her why our room was not ready since it was after 3:30p.m when I checked in. I told her I didn't understand why our room was not ready, and it was unacceptable that we had to wait. Instead of apologizing she seemed surprised that I questioned her at all and she offered no apology or any type of compensation.Instead she got offended and gave me excuses for the delay. If she had seemed at all contrite or would have made any attempt at making good, I would have overlooked having to sit out in the parking lot waiting for our room to be ready.I went outside again and waited with my husband. After about 15min, I asked him to go in and see if our room was ready. He went in and asked her, she informed him that she already told me it was ready. Only she had not, she in fact told me the opposite. That was my experience with the hotel owner. The room was nice, and the best part about it was that it was right across the street from the beach. The customer service not so great.
- Official Description (provided by the hotel):
- The Island Inn is located in the heart of Surf City on beautiful Topsail Island. All rooms have microwaves, refrigerators, in-room coffee, hair dryers, and flat screen TVs. We have a pool and are located directly across from the beach. Walk to pier, marina, shops and restaurants. Come stay with the best! ... more less
- Also Known As:
- Island Hotel Surf City
- Island Motel Surf City
- Island Inn Topsail Island, NC - Surf City