We visited this place twice. The first time was a pleasant experience though food was sub-par. The second time was HORRIBLE! We had our name on the list along with a couple other families. The hostess was all over the place and end up sitting a couple that just walked in before all of us, barely apologized when this was mentioned to her. We finally sat down and ordered and waited and waited and waited. Our coffee was only refilled once and by another server as ours was no where to be found. After 20minutes of waiting we were told they were out of homefries and asked if we would like something else instead (it took 20minutes just to see our ticket? I don't think so). Again by someone other than our server. We waited another 10minutes before I asked to speak to a manager. She was extremely rude and told us that 30minutes was normal wait times for food and that their other section was filled up and we were behind all those people. I told her I had been in the food industry for 17 years and knew better than to believe it took 30minutes to make eggs and pancakes. She basically told me that's just how it is and we were going to have to deal with it and wait. Not once was an apology ever given, no steps were taken to rectify the problem. The least they could have done was comped our coffees. I felt ignored and then insulted. When the food finally did arrive it was disgusting! Tasted like it had been cooked on an old dirty griddle. I will NEVER go back to this restaurant and strongly urge others to avoid this place!
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