This hotel has the worst customer service I have ever experienced in a hotel. I stayed for 2 nights and when I checked in the staff at the front desk acted like I was bothering them to check in. Not even a smile from this bunch! The room I was given had an air conditioner that leaked all over the floor and the next morning the toilet backed up. When I asked to change rooms another rude front desk clerk told me I had to wait 2 hours for another room due to the maids cleaning all the rooms. After waiting almost 3 hours I was finally given another room. Hotel was in general disrepair and fitness center consisted of a small weight bench and a exercise bike with missing handle bar. Indoor pool area is a joke! When I went to check out I asked for some sort of adjustment for my inconvenience, the rude front desk clerk said I had to speak to the general manager and he was not in. And this was on a Monday morning! I told the front desk clerk to have the manager call me as I was traveling and gave her my cell phone number. Of course the manager never called me. When I got home from my vacation I called Choice Hotels customer service and told them what happened. They advised me they would contact hotel and hotel would contact me by mail. Hotel just sent me letter of apology and no offer of adjustment. Won't ever stay here again when in Statesville
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- Also Known As:
- Sleep Inn Statesville