I chose this hotel as I was traveling North from Florida to Ohio and it was about halfway between those places. Also, the price was nice and I had seen good reviews here. I checked in and there was a kind lady at the desk. I was given a nice room with a mini fridge and couch along with the bed and bathroom. I wasn't quite ready to sleep so I staed up a bit and watched some TV. When I shut the lights of finally, I could hear something moving around by my head. I turned on lights and to my HORROR there were BED BUGS scampering to get out of the light. I grabbed my cell phone and snapped a picture, then smooshed one as I tried to scoop it up in one of the cups to show the front desk. I then proceeded to the front desk and I was told that they didn't know they had them and she was reluctant to believe me until I showed her the picture and told her I had one in a cup on the nightstand as well - dead as I smooshed it. She then told me that they didn't have any other rooms. I asked for any reccommendations and she stated that ALL the hotels in the area are booked as she had called around for other people. I advised her I would like a refund and was told that they couldn't issue it to me until the manager came back from out of the country the following Monday (over a week later.) I advised her that I wanted a full refund and that I want it in writing. She said she wouldn't check me out so I wouldn't be charged. I old her put it in writing. She gave me a printout and wrote my complaint on it and that would issue refund when reviewed by manager/owner. IMAGINE my surprise when I got home and then I had a charge for not only the room but an additional 10% for what, I don't know as even the taxes were already included. I called the hotel immediately and received the same story that I would have to wait as no one had authority to issue refund. I advised that I would contact the BBB and file a complaint and then they said they would issue the refund and when the owner comes back he would review it and if any problems with it he would call me. So, I got my refund but wanted everyone to know to be careful as there are BED BUGS in this hotel. I tried to post the cell pictures but can't get them to upload at this time. P.S. I was told that they could give me a blanket and I could pull my car up into the employee area and sleep in my car. Well, I left and went down the road and found the RAMADA INN and guess what...PLENTY OF OPENINGS. I checked in there and had a wonderful night stay.
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- Also Known As:
- Microtel Inn And Hotel Statesville
- Microtel Statesville
- Statesville Microtel