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“Ball team in town ... too much!” 3 of 5 bubbles
Review of Comfort Suites

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Comfort Suites
Ranked #2 of 5 Hotels in Southport
Certificate of Excellence
Indiana
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Ball team in town ... too much!”
3 of 5 bubbles Reviewed July 12, 2013

We were here on a Friday night and there appears to have been a traveling youth baseball team staying there and they took control of the pool and breakfast area the entire time making it nearly impossible for others to enjoy the facilities. The management did absolutely nothing to remedy the situation and the guests were out of control because the kids were not supervised! Shame on the parents for making other guests so inconvenienced.

We had a 2 queen bed suite and when we got ready to go to bed noticed the sofa bed didn't have sheets! It was so late that we ended up not using the sofa bed because we didn't want to wait for the front desk to bring sheets. We stayed in a Hampton with a sofa bed the night before and the sofa bed was made when we arrived!

Room Tip: Room OK just make sure there isn't a ball team there if you want to use the facilities.
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  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank al0vely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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230 reviews from our community

Traveler rating
    130
    62
    22
    8
    8
See reviews for
71
81
6
50
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
Southern Pines, North Carolina
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed May 28, 2013 via mobile

Very pet friendly and clean.....awesome staff anxious to please....great place to walk your pet and had a goody bag for them... Will definitely stay again..it's always nice to be greeted with a smile.....they were doing some carpet replacement on the first floor but that did not hinder our stay at all.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodstock
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 21, 2013

This hotel was a great place. The staff was friendly and helpful. The room was clean and everything was filled up. We had a clean room every day and the maid service did a great job. Very pleased with our stay. Would stay there again!

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peggy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 22, 2013

After a mixup on my part booking a room for our first anniversary trip the night attendent was able to get us a room for less than the normal rate for the first night. We stayed the entire weekend, and could not have been happier. The room was clean, and even though our view was the back of the hotel it did not bother us a bit. It was quiet the weekend we were there but the staff was excellent and very friendly. The continental breakfast could use a few more options but for the most part we are definately planning on coming back only this time with our family! Thanks to the Comfort Suites for getting us out of a bind and making our trip so much more enjoyable!

Room Tip: If you do not have kids traveling with you and would like a quiet area the third floor is the quiete...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Flygirl1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collinsville, Virginia
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed August 12, 2012

This Comfort Suites allows pets. There was a dog barking in the room next to us, possibly because the owner left it alone in the room. The hotel attendant was quick to call the owners to advise them so they could keep it quiet for all guests. This was done prior to my husband advising the front desk attendant. It was quiet after 9pm. Some of the guests were bringing their dogs into the breakfast area, but hotel personnel quickly responded to these guests to remove the dog from the area. The room was clean, good size, comfortable and we enjoyed the light breakfast. The hotel personnel were very friendly. Overall, a good experience.

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Traveldiva24078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Level Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed July 31, 2012

We've been coming to the Southport area for years to pick up young family members to bring home for visits. We travel most of the day and then stay overnight, and then do the same thing two weeks later. We used to stay in Wilmington a lot on these trips because we could save a few bucks. However, similarly priced lodging in Wilmington is so inferior to the Comfort Suites in Southport that we now try to stay there whenever we can. I belong to the Military Officer's Association, and the hotel usually offers a military rate that is hard to beat. The rooms are clean, good sized, and comfortable. The staff has always been cheerful and friendly. The breakfast fare our last visit was pretty decent... eggs, sausage, pastry, cereal, fruit, etc. Our next stay is already booked.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kenbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed July 22, 2012

I stayed at Comfort Suites prior to this trip, but this one in Southport was quite disappointing. The room big, but filthy; the carpet could undergo some steam cleaning, and overall, the room was kind of tired.
The location is okay, depends on what is your destination point.

Continental breakfast was alright, but their coffee was a joke, some unknown brown substance.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Olga216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at Comfort Suites, responded to this review, August 2, 2012
While it is never easy to get less-than-complimentary feedback on a guest's experience at our hotel, we welcome all feedback as it can be used to better train our team and maintain our property’s favorable condition.

We have high standards for cleanliness and preventative maintenance of our guest rooms and the public areas of the hotel. Unfortunately, we seemed to have really missed the mark with your stay with us. We have shared your feedback with our housekeeping and maintenance staff. Our staff and management take all guest feedback very seriously and we will be reviewing our room inspection procedures to ensure that future guests do not encounter these types of concerns.

We have also shared your feedback regarding the coffee with our Breakfast staff and with our coffee vendor, so they can check the equipment to ensure that it is brewing correctly to ensure a great cup of coffee. We know how important that first cup of coffee is in the morning…and we want it to be a great one for our guests.

Most of our guests love our location, as we are just 3 ½ miles to Downtown Southport – which has great local shops and fantastic waterfront dining. We are also just a short drive to the beaches at Oak Island.

Again, we truly appreciate your honest feedback as this helps us to improve the experience for our future guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 4963 Southport Supply Rd SE, Southport, NC 28461-8742
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Southport
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Southport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
This casual, all-suite hotel is 4 miles from the Oak Island Golf Club, and 5 miles from both the Bald Head Island Ferry and the Oak Island Pier. Airy suites come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges, and coffeemakers. Complimentary parking and hot breakfast are provided. Other amenities include a seasonal outdoor pool, an exercise room and a business center. Pets are allowed for a fee. ... more   less 
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Also Known As:
Comfort Hotel Southport
Comfort Suites Southport
Southport Comfort Suites

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