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“The place we usually stay in Southport”
Review of Comfort Suites

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Comfort Suites
Ranked #2 of 5 Hotels in Southport
Certificate of Excellence
Reviewed July 31, 2012

We've been coming to the Southport area for years to pick up young family members to bring home for visits. We travel most of the day and then stay overnight, and then do the same thing two weeks later. We used to stay in Wilmington a lot on these trips because we could save a few bucks. However, similarly priced lodging in Wilmington is so inferior to the Comfort Suites in Southport that we now try to stay there whenever we can. I belong to the Military Officer's Association, and the hotel usually offers a military rate that is hard to beat. The rooms are clean, good sized, and comfortable. The staff has always been cheerful and friendly. The breakfast fare our last visit was pretty decent... eggs, sausage, pastry, cereal, fruit, etc. Our next stay is already booked.

  • Stayed: July 2012, traveled as a couple
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2  Thank kenbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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250 - 256 of 288 reviews

Reviewed July 22, 2012

I stayed at Comfort Suites prior to this trip, but this one in Southport was quite disappointing. The room big, but filthy; the carpet could undergo some steam cleaning, and overall, the room was kind of tired.
The location is okay, depends on what is your destination point.

Continental breakfast was alright, but their coffee was a joke, some unknown brown substance.

  • Stayed: July 2012, traveled as a couple
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Thank Olga216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at Comfort Suites, responded to this reviewResponded August 2, 2012

While it is never easy to get less-than-complimentary feedback on a guest's experience at our hotel, we welcome all feedback as it can be used to better train our team and maintain our property’s favorable condition.

We have high standards for cleanliness and preventative maintenance of our guest rooms and the public areas of the hotel. Unfortunately, we seemed to have really missed the mark with your stay with us. We have shared your feedback with our housekeeping and maintenance staff. Our staff and management take all guest feedback very seriously and we will be reviewing our room inspection procedures to ensure that future guests do not encounter these types of concerns.

We have also shared your feedback regarding the coffee with our Breakfast staff and with our coffee vendor, so they can check the equipment to ensure that it is brewing correctly to ensure a great cup of coffee. We know how important that first cup of coffee is in the morning…and we want it to be a great one for our guests.

Most of our guests love our location, as we are just 3 ½ miles to Downtown Southport – which has great local shops and fantastic waterfront dining. We are also just a short drive to the beaches at Oak Island.

Again, we truly appreciate your honest feedback as this helps us to improve the experience for our future guests.

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Reviewed July 13, 2012

This place is Nothing Special been here going on three weeks, The Bath room was Filthy,The Carpet looked like someone Changed There Oil. I Notified the front desk immediately the front desk had it cleaned the next day.

It's a Suite with one Chair small fridge,microwave, Bed, 20" tv, desk. and thats basically it.

Haven't Seen any Bed Bugs Yet.

Room Tip: Have a Look Before you check in.
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  • Stayed: June 2012, traveled on business
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2  Thank Avalable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleGuests, Guest Relations Manager at Comfort Suites, responded to this reviewResponded August 6, 2012

All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. We do our best to correct a guest’s concerns as soon as they are brought to our attention, in order to ensure guest satisfaction. Offering to move a guest to another room is always our first attempt to ensure that the guest is satisfied with their accommodations. However, we understood during your stay that offering to move you to another guest room was not a convenient option for you. So, as you mentioned we had our staff come in to re-clean the carpet for you. We are so sorry that we were not aware of your dissatisfaction with the bathroom, or we would have also offered to deep clean the bathroom again for you as well.

Most guests really love our oversized rooms with all of the comforts of home including a coffee maker, refrigerator, microwave, desk and free wireless internet access. Just to clarify your comment about the television – all of our guest rooms feature 32” inch flat screen televisions. Some of our room types do also include a sofabed in the room, which is great for relaxing or for extra guests - particularly children. Guests are welcome to ask about the features of each type of guest room when they call to book reservations. Room type features are also listed online on our website.

Thank you again for your feedback. We hope to welcome you back to the hotel again on your next visit to Southport.

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Reviewed July 3, 2012

I found this hotel comfortable and quiet. The staff was helpful and accommodating. The breakfast attendant was very kind. I have food allergies and she checked packaging to make sure I was not eating anything that would make me ill. This hotel is not near the ocean but several beaches and towns can easily be reached from this place. The housekeeping and maintenance staff were also very friendly and kind. My experience here was very good.

  • Stayed: June 2012, traveled with family
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1  Thank eosmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2012

I stayed at the Comfort Suites in Southport, NC on Monday night (June 25, 2012) and Tuesday night (June 26, 2012). At 12:30 AM on Monday night we had to change rooms because bed bugs were attacking me. We actually caught 3 of the bugs that were crawling in our bed. One of us called the front desk and reported the bed bug situation and they brought us the key to another room and let us move to another room. They did comp our room for the night. BEWARE !!!

  • Stayed: June 2012, traveled with family
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Thank NoSleep2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2012

Registered for a room this morning. Reservation got lost somewhere in the system, so I called customer service and they told me to call the hotel directly. (passed the buck) Called the hotel and they told me they could not find my reservation and there were no more rooms. Then I was told to call the 800 munber. This is terrible customer service at its best. I will never deal with these people again and before this I had no problems. After making all kinds of plans in the area, I now have nowhere to lay my head and they do not care at all because they made thier money from everybody else. JUST GREAT!!!!!!!!!

  • Stayed: June 2012, traveled with family
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Thank Acarey453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2012

The hotel is clean and quiet, it's a good "base location" to explore Southport and Oak Island. Our 4 day stay was shortened to 1 night with the arrival of tropical storm Beryl, but the staff could not have been more helpful and accommodating. This is not on the beach, or even real close, but what you give up that way you recover when it is time to settle the bill. You can still be on the water or downtown Southport in 10 minutes. The pool was ice and clean, the rooms are big and everything is well maintained. Did I mention the staff was great?

  • Stayed: May 2012, traveled as a couple
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Thank mudpuppy78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 4963 Southport Supply Rd SE, Southport, NC 28461-8742
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Southport
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Southport
Price Range: $77 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
This casual, all-suite hotel is 4 miles from the Oak Island Golf Club, and 5 miles from both the Bald Head Island Ferry and the Oak Island Pier. Airy suites come with free Wi-Fi and flat-screen TVs, plus microwaves, minifridges, and coffeemakers. Complimentary parking and hot breakfast are provided. Other amenities include a seasonal outdoor pool, an exercise room and a business center. Pets are allowed for a fee. ... more   less 
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Also Known As:
Comfort Hotel Southport
Comfort Suites Southport
Southport Comfort Suites

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