The experience we had tonight at dinner was not a good one. The tables when we arrived at 5:30 and seated were not even set yet with napkins and utensils. Service didn't improve - was slow. They need a lot of help. For the food - part of our appetizer order did not even arrive until our entree had been served. My husband had veal parmigiana, which was tough. He had trouble cutting it. I ordered a NY Strip, which was one of their specials. But I question if it was really a strip, as I have never had half a strip that was FAT. I told the waitress, and she could clearly see the fat on half of the plate, and that I couldn't eat it. I asked twice if she had spoken to the chef. Finally the waitress took my plate away. Then the chef came out. I asked her if she had seen the fat. She said 'yes. I never order a strip. I always order a ribeye, as they are not as tough'. Really?!? That was some great customer service there! I told her the strip was their special! She said it must have been the end of the strip. Interesting, if a chef sees a questionnable piece of meat, why bother to fix? Chef offered to fix another dish. we just wanted to leave. The owner took $5 off the bill. Another example of great customer service. Moral of the story: don't order steak at this restaurant, or better yet, don't even go.
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