I was in town to attend a friend's wedding. We checked into the hotel on Friday, planned and to check out the following day. The wedding was at 3 pm on Saturday. I called the front desk and asked if we could remain in the room until 2 pm. Checkout was at 11 am. But the hotel directory located in the room mentioned that guests could call the front desk and request to extend the stay and avoid a charge. I was told that we had to pay an additional $50.00 to remain in the room for 3 hours. I thought this was unreasonable. But Olga Vadgama from the hotel staff said this was the policy because the cleaning crew left at 12 pm and no one could clean the room so the room would not be available to be used for another guest. I was very unhappy with this response. There was no manager on duty on assist. Olga refused to call the manager (family relation: Baiju Vadgama) Therefore I was forced to pay an additional $50.00 to stay in the foom for 3 hours. I will not be staying at Wingate hotels in the future due to the poor customer service I experienced.
- Official Description (provided by the hotel):
- Located 45 minutes from Fort Fisher Aquarium in Kure Beach NC ... more less
- Reservation Options:
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- Also Known As:
- Wingate By Wyndham Southport Hotel Southport