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“excellent customer service”

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Holiday Inn Express & Suites
Ranked #2 of 12 Hotels in Southern Pines
Level Contributor
4 reviews
“excellent customer service”
Reviewed August 27, 2012

all the Employees were so friendly and professional all the time, great stay, very clean, room sevice looked like I never was in the roo, breakfast was fresh and ready before the start time. walking distance to several very nice restaurants, can't say enough about the staff very friendly

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank curt t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
    78
    46
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Any
English first
Bel Air, MD
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 30, 2012

Perfect for our needs. Visit the area a few times per year. The hotel is clean, seems to run efficiently and the check-in staff is friendly and courteous. The hotel offers a good breakfast and free newspaper and wi-fi. Is this a Four Seasons -no. Is it good value for the money-yes. Only "fault" I have is the lack of a sign on the main road.

Room Tip: First floor is most convenient to the breakfast room, pool and fitness room. Downside is noise from...
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  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank MikeBelAir_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamestown, Indiana
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 27, 2012

Let me start with the only drawback....if you don't know where the HI Express is, it's easy to drive right past it. It sets a bit back from the road. Look for Chili's as it sits right behind it.

Let me just go down the list of key factors critical when choosing a similar lodging.

Cleanliness: This is, by far, THE CLEANEST hotel I've ever stayed in... no matter how many stars. The room was spotless, smelled very pleasant, and there was not a speck of dust nor waterspot. The bathroom was the most meticulously cleaned I've ever seen. The common areas were immaculate as well.

Service: Not only was the staff helpful, but also very friendly. I was in the area for a job interview and the kind lady at the front desk wished me luck as I left for the interview and asked me how it went when I returned. She also gave me some excellent insight on the area as well as places to eat. Moreover, I arrived more than an hour before normal check-in time and although they had been full with a large wedding party the night before, my room was ready and they allowed me to check-in.

Room: Very spacious, large flat screen tv, comfortable bed with lots of pillows, plenty of fluffy towels, big showerhead, nice fridge and microwave, and plenty of storage space. Bathroom was done with nice stone sinktop and shower surround. Decor in golds and soft avocado was pleasing and restful.

Breakfast: Coffee was very good. Breakfast was typical free fare, but was fresh, hot, and appealing. The dining area was pleasant and not cramped as sometimes found in similar set ups.

While the Southern Pines area has several unique restaurants to choose from, the hotel is nestled among a few chain spots that can be walked to without getting into traffic (Chili's, Olive Garden, Di'Lishi yogurt as well as Dickey's Barbeque...which smelled heavenly!).

Amenities: The workout room and pool looked clean and well-maintained. The guest computer/business area was in a nice room just off the lobby. One warning... the public computers do NOT have MS Office. So, be prepared if you are needing to print a document; it will be converted to a MS Works file.

Overall, it was an outstanding experience for a chain hotel!

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank AmmaofMaia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilford, New Hampshire
Level Contributor
144 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 27, 2012

I stayed here for 2 nights In April 2012, the hotel is fairly new, the room was great. We had a very relaxing time, the bed was so comfortable, the front desk staff was great, I would stay here again.

  • Stayed April 2012, traveled with family
    • Value
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Helpful?
Thank Norma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 10, 2012

Big rooms, very modern, great pool, beautiful lobby area. Staff nice, helpful, accommodating. Kids liked pancake machineat breakfast. Great location for staying in Pinehurst/Southern Pines area. In the middle of everything. Lots of restaurants (Olive Garden, Outback) right next to the hotel.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank SarahM49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloversville NY
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 12, 2012

this hotel was excellent!! The people were SO friendly!!! The nicest person i ever met checked me Monday, i am so bad with names ...I am pretty sure she is one of the nicest people i have ever met!!The hotel was very clean and rooms were so clean and big!! I hope to get back there someday......

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank hootie46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chattanooga, tn
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 7, 2012

Nice hotel. Seems new. Big rooms and breakfast is great.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nobody0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Property: Holiday Inn Express & Suites
Address: 155 Partner Cir, Southern Pines, NC 28387-7043
Phone Number:
Location: United States > North Carolina > Southern Pines
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 Hotels in Southern Pines
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Southern Pines, NC is located on 15/501 in Southern Pines. Enjoy the relaxing atmosphere we have to offer. We are close to the mountains & beaches of North Carolina with each approximately four hours from our front door. Located within the heart of golf country, we are within 15-miles of over 40-world class courses. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Southern Pines
Holiday Inn Express And Suites

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