- Free Wifi
- Free Parking
As I write this, I am in my hotel room at the Super 8, in Smithfield, NC. I had a slight issue with my reservation which was addressed very quickly by Holly, the shift supervisor. She was very professional, understanding and resolved my issue satisfactorily. I have stayed here numerous times before and certainly will continue to be a patron going forward. The property is clean and always has coffee in the lobby.
I am sorry you had a reservation issue but I am glad Holly could fix it for you. We value our customer service standards and take our guest complaints seriously. Thank you for taking the time out of your busy schedule to fill out our survey! We'll see you on your next trip. Joan Dowless, Sales Manager
The hotel is very clean and rooms are small but adequate. The parking was terrible because our room was in the front of the hotel and we had to drive around the back to the elevator to get to the 2nd floor. Then walk the entire length of the hotel to get to our room at the other end. We had requested ground floor but the desk clerk was quite rude and ignored our concerns. I have health problems and was in no condition to walk the marathon it took to unload our luggage toget to our room. The desk clerk who came on after the one who checked us in was very nice. Too bad she wasn't there when we arrived.
We appreciate your recent review of our property. Thank you for your feedback! I would like to
apologize for the inconvenience you experienced with the location of your room and the rudeness of our desk clerk.....I'm not sure why your request for a downstairs room was not met and there is no excuse for any staff member to be rude to you. Maybe we didn't have any rooms left downstairs or maybe the type room you requested is only available upstairs. In any event, I hope you will come back to see us. We appreciate your business. Joan Dowless, Sales Manager
This was the half way point for me between Miami, Fl and LI, NY, It took me about 11 hours to reach this point going north not include a couple of gas and fast food stops.
This hotel has an interior enterance which I prefer and very clean. The front desk clerks that I met were very nice and professional. Breakfast consists for waffles, cinammon buns, cereals and coffee. Which was good enough for me. I did stay at a Super 8 going down South in Savannah and hand down this one had better service. I would recommend this Super 8 for a stop over for anyone head up north or down south. BTW this is an outlet next door for those who have time to do some shopping.
Thank you for your "5 Star" review of our property. We are thrilled that you enjoyed your visit with us. Like you said, our "Super Start" breakfast will get you going in the morning and our waffles are so good. We hope to see you again soon! Joan Dowless, Sales Manager