Spiders under pillows, tub wouldn’t work, the owner decided to not pay for pool heat two days before we went on vacation, wasn’t allowed to park in our driveway to use our beach access with two small kids because of cleaning people, overall condition of the house I shouldn’t had paid so much for
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
Stay away...these people have been giving us the run around for 2 weeks. We arrived late on 06/17 after a 13 hour drive (after the office was closed) to find our rental house a wreck. Mattress and pillow covers and blankets were so soiled and covered in hair, they were unusable. There was garbage under the beds, dried urine around the toilet in the master bath, hair in the refrigerator and toenail clippings on the living room floor. Soiled throw pillows on the couches and BLACK MOLD growing on 2 of the shower curtains and liners (see picture below). Called the after hours number to try to get someone to bring blankets and pillows and shower curtains and were told our situation didn't qualify as an EMERGENCY. My Mother and I are both cancer patients. My family was up until 3 am trying to scrounge and wash enough clean blankets so we could even get some rest. Wasted our whole first night and part of the first morning (Fathers Day) cleaning so we could even stay. Have contacted Martha from the office numerous times...they're not being very reasonable about this. We spent $4,500 on renting ALMOST HOME. We are asking for a refund equivalent to one days rent...because of all the things we had to do to make this place clean enough to stay in. Will not be renting from Surf or Sound again. Would NOT recommend you do either.