If you are booking this for that once in a lifetime day don't do it. When we arrived there was one of the care takers on the porch with the hot tub ripped apart and water everywhere!!!
The hot tub had broken the night before and they knew this was our anniversary. We live close enough they could have called us and let us make other arrangements but they choose instead to try and fix themselves. Of course when you ask what they would do about this they were quick to point out in the 13 page rental agreement if something went wrong it is not their fault in other words they didn't offer at all anything to make it up top us at all !!! They said we could use the hot tub of another cabin for the first night but didn't even leave any power on for us to see or anything. Very mean spirited and if you try to call them they never answer the phone. They want you to call them alot the week before the day before an hour before you get there for what? They don't answer and one of the extra emergency numbers in the book in the room only got me a mean text from someone saying they didn';t know anytrhing about no cabin. The cabin was pretty enough but the way they handled this problem was totally unacceptable and I felt like no-one made them selves available as they knew they had messed up but wanted out money and did not care! The guy tried to say he cared but no lights non phones answered I doubt he cared at all! If anyone else stayed they told us that it would be 2 to 3 weeks before a hot tub repair guy would come so I guess they ripped off everyone staying at Log Cabin Lookout for the next 2 weeks also got ripped off. I mean why does one book a cabin with a hot tub months in advance for unless they want a hot tub! Not to mention thank god we brought dvds because it stormed the whole time and the cable barely worked. Not to mention you can't get a signal on your cell or laptop ect here barely and did I also say they want you to call them alot. This only adds to your frustration. I will never trust this place again you feel like once they have your reservation them they give you the 90 ways we can make sure we don't get screwed but we don't care about you. Too bad for what might have been a memorable 25 years was just a nightmare. By the way we can only get away once or twice a year for a day or 2 and this was our first vacation of more than one day since 9/11. I think I just give up on vacations period after this nightmare. I could have watched dvd's at home and my bed is more comfortable.
- Official Description (provided by the hotel):
- Private 40 acre rustic retreat with lake, paddleboats, fishing, with sandy beach, Fireplaces, hot tubs, and hiking trails with waterfall. Most cabins are furnished with antiques and spaced for privacy. Eight private cabins from secluded romantic log cabin for two, up to four bedroom lodge sleeping thirteen. Twenty seven miles south of Asheville. ... more less