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“Good value”
Review of The Jetty Resort

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The Jetty Resort
Certificate of Excellence
Reviewed July 7, 2014

Comfy bed, great shower, full kitchen is a bonus. Heater works well. Service was friendly and the price very good, only $99 for the basic room, definitely a bargain. Only problem was that it rained haha!

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RodPam, Manager at The Jetty Resort, responded to this reviewResponded July 10, 2014

You are welcome back any time, glad to hear that you enjoyed staying at The Jetty Resort.

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114 - 120 of 163 reviews

Reviewed June 21, 2014 via mobile

The room was comfortable the kitchenette was useless as it struggled to cook eggs there was mould around the top of the shower the quality of the blankets left a bit to be desired would choose other accommodation in the future.

Stayed: June 2014, traveled as a couple
1  Thank Jason Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RodPam, Manager at The Jetty Resort, responded to this reviewResponded July 10, 2014

Thank you for your review. I have checked the hotplates and they are working fine. Being electric they do take a little while to heat up to the desired setting. We have a very thorough team of cleaners and I have brought your comments to their attention.
Although you had a couple of inconveniences, I hope you thoroughly enjoyed the large balcony with private BBQ that this room style offers.

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Reviewed May 27, 2014

this place looked good on the internet but was disappointing.
1. room was not sound proof, we had people next door sitting outside talking....
2. room was about to be updated, so was pretty scruffy
3. terrible water hammer in pipes
4. fair way from town centre 1.5k approx.
5. Michelle at reception was terrific with assistance
6. reasonably priced

Room Tip: ocean view rooms might be better, but dearer and up stairs
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RickC132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RodPam, Manager at The Jetty Resort, responded to this reviewResponded July 10, 2014

I am glad that you were satisfied with the price of our accommodation and also the high level of customer service. The walk into the town centre is just under 1km and the foreshore upgrade is almost complete. New gardens, paths and seating have been constructed along the foreshore making it a beautiful picturesque stroll into the centre of town. Hopefully you can return to Esperance to enjoy these new facilities.

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Reviewed April 12, 2014

After seeing a sign at the motel advertising rooms for $99 we decided to spend a night on our way to Bremer Bay. On making an enquiry we were told it was $99 for one person and every other person was an extra $20. The sign did not say "from" $99 and I believe this advertising to be dishonest. As it was the first motel we saw, we were "sucked in" by the advert flashing brightly over the motel. The room we had was ok, if tired, and may have been a good price, but I felt angry about the deception and I wouldn't go again or recommend this motel to anyone.

Stayed: April 2014, traveled as a couple
2  Thank Cici C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RodPam, Manager at The Jetty Resort, responded to this reviewResponded April 20, 2014

Thank you for your review. The room rates were explained when you enquired at reception as your review states. You then had the option of accepting or declining the accommodation available at the rate discussed. We encourage room inspections prior to check in to ensure guests are satisfied with the facilities provided. We have a variety of room styles, catering from single rooms through to family apartments. The prices vary depending on the number of guests which is common practice for the accommodation industry.
I hope the remainder of your travels were safe and that you had a happy Easter.

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Reviewed March 5, 2014 via mobile

Myself, my husband and our 14month old stayed in one of the older back rooms for 3 nights and dreaded going back to the hotel to sleep etc, all the dishes were dirty, room smelt horrible, sheets were ok, bathroom was disgusting smelt of sewage and I felt dirtier coming out after a shower then I did going in,Carpet cleanliness was questionable. The days leading up to the trip Kalgoorlie had massive flooding and the road was closed when I called to see what our options were as we couldn't get to esperance the lady advised that they have a 30day cancellation policy (even though I booked a week before Australia Day) and if we couldn't get through as the road was closed we would have to pay for the rooms regardless!
Safe to say we would never stay again Or recommend to anyone!!!

Stayed: January 2014
Thank SMorrison2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RodPam, Manager at The Jetty Resort, responded to this reviewResponded March 10, 2014

Thank you for your comments. Firstly we empathised with everyone that was caught up in the flooding that week, and we, like everyone, just had to wait and see how the situation unfolded over time – as it happened, the roads cleared in time and everyone made it though. It was an unfortunate situation however our terms do state the cancellation policy of 21 days and this is why travel insurance is recommended for all travel- both domestic and internationally. Re the cleanliness of the room: I understand your comments here as well and this is well below our expected level of cleanliness, however we can do something about this if we are informed. We always encourage guests to speak to us directly so we can remedy the situation immediately. Maintenance issues or housekeeping issues can arise suddenly in all accommodation houses but we are prepared and are willing to assist immediately so you have a most wonderful and memorable stay.

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Reviewed February 10, 2014 via mobile

What a beautiful place, we recently came to stay here to just get away and relax. We were recommended this place by friends.
The room itself was just perfect for what we needed. It had very comfortable beds!!
The pool and BBQ area is so nice, plus undercover parking best part is its free!!
We cant wait to come back and stay again, next time ill be getting the room with the spa bath :)
Only downfall is the construction going on at the jetty so its not a great view of the beach. But once its done will be amazing, but thats not something the hotel can do anything about atm!

Stayed: February 2014, traveled with friends
Thank Rochelle1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RodPam, Manager at The Jetty Resort, responded to this reviewResponded February 12, 2014

Thank you for your compliments. We just love it when our guests have a great stay, a relaxing holiday and a memorable time. We are so wanting the Jetty to be completed, not only for us but for the whole of Esperance. We just need to wait a little longer for a fabulous upgrade to the foreshore and then please come back again

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Reviewed January 26, 2014 via mobile

We have stayed here before and loved it however this trip was different. Spa was out of use, shower went cold every 20 seconds, globes were blown, toilet was left mouldy, sofa was worn and sunken. The staff couldn't have cared less when we reported these issues. At $220 a night we expected better in this small seaside town.

Stayed: January 2014, traveled as a couple
1  Thank Marleston84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RodPam, Manager at The Jetty Resort, responded to this reviewResponded January 29, 2014

Thank you for your time and comments. I was a little disappointed to read however, you felt we did not care. We rely on, and value guest comments to be able to improve our business– We spent time talking to you on departure and reported everything for our maintenance team to look into. Some of the issues could have been handled immediately so please never hesitate to approach reception during your stay as we would be able to fix them immediately. RE the spa – These rooms are no longer advertised as Spa suites – Rather Ocean View Suites. This marketing decision was made back in Oct of last year due to popular guest requests and we now offer these as part of our pamper package rooms which include a soak tub with body scrubs and bath salts. Spas cannot be used with these new products. Spas are still available in our Apartment rooms.

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Additional Information about The Jetty Resort

Address: 1 The Esplanade, Esperance, Western Australia 6450, Australia
Location: Australia > Western Australia > Esperance
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #2 of 34 Specialty Lodging in Esperance
Price Range: $90 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Jetty Resort 3.5*
Number of rooms: 32
Official Description (provided by the hotel):
There are a variety of room styles at The Jetty Resort to suit every budget and travel requirement, for families or just an overnight business trip. Room styles range from standard self contained rooms, family rooms, motel rooms, suites and luxury 2 bedroom apartments. ... more   less 
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