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“Not value for money”
Review of Duck Inn Mt Buller

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Duck Inn Mt Buller
Ranked #1 of 8 Hotels in Mount Buller
Certificate of Excellence
Reviewed July 11, 2013

Stayed in Duck inn July 2013 with 2 kids 10 and 13.Our room had the bathroom and toilet next door, not good for travelling with kids. Did a swap, got another room, but had to settle for a bed, double, an overhead bunk, no worries, bur a clark foam matress an inch thick on the floor, not comfortable sleeping. Only power point in the room was one double an inch off the floor. Had a kettle in the cupboard, making coffee was great with the one power point where it was. No power point in the bathroom, no fridge in the room, had to dump our own bin from the room, no room service came in 4 days. Had to ask for more soap as I had run out. Room was like a shoe box, couldn't move once you were in it. Dinner menu was way overpriced, left hungry, better food at the Alpine up the road. Recommend their pizza and pasta any day. The food had small portions and was more catered for posh restaurants, not basic people wanting a decent meal., On the upside, staff were very friendly, ... trying to think of more, but cant. Would not stay there again, basically because it was not value for money, did not deliver the goods, and fell way short for the reasons above. No malice intended for the owners, they were great people, but bang for bucks, we were let down in a big way.

Room Tip: Hard to say, a bar fridge would be good, try not to get a room on the 2nd floor, its a hell of a hik...
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  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aleks S, Owner at Duck Inn Mt Buller, responded to this reviewResponded July 13, 2013

The guest requested a room with queen size bed and bunk room and was advised that it was the last room that we had and the lockable bathroom was outside the door. He was happy to book on that basis. Once he arrived he wanted a room with an ensuite. Despite being fully booked, we managed to move him to a room that had an ensuite but was smaller. At the time, he was happy with the room.

There are powerpoints in the bathroom in the vanity, I assume that the guest did not look for it or bothered to ask staff. They would have been happy to answer any questions.

If the gueast wanted an apartment size accommodation, we would suggest booking with Breathtaker for twice the cost. Our accommodation is brand new and is priced very competitively. We appreciate that Mt Buller prices are be higher than Adelaide accommodation prices (guests home town) possibly resulting in mismatch of expectations.

Our restuarant serves high quality fine dining meals, not basic pasta or pizza. For pizza, Alpine Retreat, Uncle Pats or Breathtaker would be a better choice.

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211 - 213 of 213 reviews

Reviewed August 25, 2016
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  • Stayed: August 2016, traveled with friends
    • Value
    • Rooms
    • Service
Thank chachainsaiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DuckInnMtBuller_, Manager at Duck Inn Mt Buller, responded to this reviewResponded August 26, 2016

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Reviewed November 3, 2013
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  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank marciotino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aleks S, Owner at Duck Inn Mt Buller, responded to this reviewResponded April 10, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Duck Inn Mt Buller

Address: 18 Goal Post Rd, Mount Buller, Victoria 3723, Australia
Location: Australia > Victoria > Mount Buller
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Mount Buller
Price Range: $199 - $864 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Duck Inn Mt Buller 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
Duck Inn has been completely rebuilt over the 2013 Summer and fitted out with fabulous fittings throughout. Our on site restaurant serves breakfast that is included in the tariffs. Fully cooked breakfast is included in July and August and continental breakfast is included in June and September. During July and August 3 course evening meals are included in the tariff. The Whole Duck Dinner is our speciality, and needs to be booked 24 hours before dining. The ski hire shop serves our guest with quality equipment and ski clothing. Whether you are skiing or snowboarding, we have the equipment that will fit you. ... more   less 
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