We stayed here earlier in the year and despite some maintenance issues and one very noisy night from a very late night party in the park opposite, decided to book again for the New Year period due to the good location. However having been quoted and booked on line through their own website for six nights, 2 adults and 1 child at a price of $2340 which included being charged $50 per night for the child, we were then called by the manager to say the website price, confirmed by an email, was wrong and it would be another $50 per night as we were using the second bedroom/bathroom and they would have to pay a cleaner!! A couple of emails requesting confirmation they would honour the original booking price resulted in no reply.
As a returning customer and a regular holidaymaker to Bright who would have been prepared to stay in the property many times, this is simply a shortsighted moneygrab and shows a total lack of understanding of customer service, and we will not be staying there this trip or in the future!
- Official Description (provided by the hotel):
- Centenary Peaks Luxury Townhouses have been architecturally designed to ideally suit one or two couples, providing an intimate retreat and make the most of Victoria's Alpine Region. Each of our townhouses are 2 bedroom, 2 bathroom and are charged according to the number of bedrooms used. Each townhouse has been lovingly created depict the alpine regions natural beauty, incorporating smooth stonework, polished hardwood, sleek metals, original artworks, cool granite and earthy, sumptuous colours all just begging to be touched. No detail has been overlooked. The very latest in sleep technology clothes each bed to ensure allergy free relaxation and rejuvenation. From plasma televisions, to luxury toiletries and culinary essential gadgets, and all the required 'tools' to create that beautiful meal. Each townhouse is fully equipped to ensure optimum comfort and ease. ... more less
- Reservation Options:
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- Also Known As:
- Centenary Peaks Bright, Victoria