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“Highly anticipated by slightly disappointed”

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Wallaroo Marina Apartments
Certificate of Excellence
Reviewed December 30, 2013

We were a family group staying in 3 rooms over the Christmas break for 3 nights. First impressions were positive with great views of the marina. Well laid out rooms, spacious. However, once settled in we found a severe lack of power points. The television continually lost power due to the power board overload requiring us to get on hands and knees to reset the button on the power board. To fill the kettle, one had to use the bath. The one thing that annoyed all of us was the constant notes regarding rules and regulations of the complex. They were everywhere. It felt more like a hostel, than a 'resort'. The apartments are not serviced until after check out and the lack of extra supplies like garbage bin liners were missing. There was a sense of meanness. Overall we enjoyed our stay, the location was great. The Coopers Ale House was good with a good wine list and value for money meals.

  • Stayed: December 2013, traveled with family
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1  Thank Jane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallarooApartments, Owner at Wallaroo Marina Apartments, responded to this reviewResponded January 1, 2014

Glad to hear that you liked the views and room layout.

The TV's are only new we will have the one in your room checked to make sure it is in good working order. With regard to the kettle we will place water jugs in the rooms to correct this issue. With regard to the information in the rooms it is there to assist the guests and has been included for items that receive many guest questions. We are in the process of producing a new guest compendium that will incorporate all of this information so that it isn't in the rooms. I am only aware of instructions by the air conditioner?

Thank you for your feed back it was appreciated.

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174 - 180 of 216 reviews

Reviewed December 29, 2013

The views from our room and balcony were amazing! On arrival the room presented really well and we were checked in quickly with no issues.

Unfortunately a few things went wrong during our 2 night stay:

Dishes were not clean- the pots were so scratched and dirty we had to buy new ones for ourselves.

The bedroom window was very dirty which took away from the beautiful view.

The kitchen tap sprayed water everywhere even as far as the dining table when we tried to used it.

There was no remote for the tv- when we asked for one we were told someone stole it and to just use the buttons on the side of the TV.

You could feel the nails from the carpet under your feet.

The night club below is very very noisy even on a Sunday night. Don't expect to get any sleep until at least 1am.

Finally we couldn't use the kettle as it tripped the safety switch every time we turned it on.

We couldn't recommend staying here- it's not an appropriate place for young families.


  • Stayed: December 2013
    • Value
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Thank Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallarooApartments, Owner at Wallaroo Marina Apartments, responded to this reviewResponded January 1, 2014

Thank you for your review I have discussed with our manager and he was a bit disappointed with your thoughts and has a different view on the events of your stay.

The dishes that you feel were dirty could have been raised with staff and they would have attended to this for you we have spare items in the store room that could have been given to you.

The bedroom window cleaning is limited as it is on the side of the building and the only way to clean is to get professionals cleaners up from Adelaide to abseil down the side of the building. all other windows in the rooms are cleaned regularly.

The kitchen tap has been fix and was a general maintenance issue.

The remote control was taken by a previous guest who have said they will post it back and it is yet to arrive. We have done all we can with regards to this issue when the remote arrives back it will be placed back in the room.

We checked the room for the nails under the carpet and could not find this occurring anywhere in the room.

The night club below is a separate business that we have no control over, we are currently working with them to improve this problem.

The kettle has been replaced and this is no longer an issue. There are spare kettles always in the store room had this been raised with staff the kettle could have been replaced.

If you have any issues with any of the above I can be reached on 0448 212 066 and would be happy to discuss with you we have many families come and stay with us who enjoy their stay and continually return.

Thank you for staying with us and for providing feedback.

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Reviewed December 26, 2013

The Marina apartments are in a fantastic location. On the water and next to quite a good tavern. We were there in August, and during a cold wet, windy period. Apartments are well heated and comfortable with all the "mod cons". Only criticism was that carpets needed steam cleaning, but I guess hard as the apartments are probably short term rental.

  • Stayed: August 2013, traveled as a couple
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Thank pinehart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallarooApartments, Owner at Wallaroo Marina Apartments, responded to this reviewResponded December 31, 2013

Thank you for your business and enjoying a stay with us. With regards to the carpets we have them steam cleaned regularly to keep them as clean as possible. To be honest carpets are not the ideal floor covering and when it is time to replace them we will be going with a hard floor option to prevent this issue.

Look forward to seeing you back!

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Reviewed November 24, 2013

Travelling to the Yorke Peninsula for business, this is the only place to stay. Wind down on the balcony over looking the stunning marina precinct. Luxurious and spacious room lay out. Very comfortable. The Coopers Alehouse is a great place to enjoy a knock off beer, the menu offers loads of variety. Great specials.

  • Stayed: November 2013, traveled on business
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1  Thank TJB15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallarooApartments, Owner at Wallaroo Marina Apartments, responded to this reviewResponded December 31, 2013

Thank you for taking the time to provide feed back for our apartments we are continually working hard to ensure our guests enjoy their time with us. Not a lot of people take the time to put up a review when they enjoy their stay so thank you from all the management and staff. Look forward to seeing you back soon.

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Reviewed November 20, 2013 via mobile

Staying for a few days recently we found the apartment very comfortable and well laid out. The view was amazing, and location was perfect.
We loved our stay!
However we found that attention to detail was needed.
The drains in the bathrooms and the silicone in the shower all had black mould growing in them. Not a very good look.
The steel fixtures were all grubby. All were covered in streaks and fingerprints and the toilet roll holder was thick with dust. A quick wipe with metho would leave them sparkling. A mop, broom and banister brush set in the cupboard wouldn't go astray.
The balcony was our main point of concern. It was absolutely filthy. The glass was covered in scum and the floor was stained and covered in dirt. It was a real let down of the stay.
We arrived around 2:30 and were checked in. When we got up to the room we found it hadn't been cleaned. Better communication between reception and cleaners could have easily avoided this.
Apart from these small points that could be easily rectified we thoroughly enjoyed our stay and will be back.

Stayed: November 2013, traveled with family
Thank pretty_ninja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallarooApartments, Owner at Wallaroo Marina Apartments, responded to this reviewResponded November 25, 2013

Thank you for taking the time to give us some feedback. I'm sorry to hear your room was not ready for you and there were some cleaning issues that you found. We have taken your comments on board and will take action with the necessary staff to have this resolved. We hope to see you stay with us again in the future.

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Reviewed October 25, 2013

Please there is nothing worse than unfriendly staff. The cleaning needs to be brought up to standard. Found windows very dirty inside and out. Reception doors and windows dirty looked like no one cared I know you are by the sea but it does not take much to clean a window or two. Overall room penthouse was very nice except for the odour bit upset paid top dollar and you would expect someone would get it right

Stayed: October 2013, traveled as a couple
Thank Bronwyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallarooApartments, Manager at Wallaroo Marina Apartments, responded to this reviewResponded October 28, 2013

Thank you for taking the time to provide this review we will be looking into your points further to make improvements based on your experience. We are about to implement a training program in 2014 through the South Australian tourism Commission and will ensure customer service training is featured in this program. We will have the areas pointed out that you felt needed closer attention when cleaning. If you would like to call to discuss I can be reached on 0448 212 066 thank you again for your feed back we will use it to improve the guest experience.

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Reviewed October 22, 2013

Lovely view. Enjoyed relaxing on the balcony for breakfast or with drink in hand. Always seemed to be someone walking on the beach. Clean quiet spacious apartment. Flies quite bad. Whiting and chips at The Pier is worth a try.

Room Tip: We stayed in a corner room with balcony overlooking the sea & marina.
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
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Thank Robynann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WallarooApartments, Owner at Wallaroo Marina Apartments, responded to this reviewResponded October 24, 2013

Thank you for your review. We are glad you had a nice stay with us and hope to see you back again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wallaroo Marina Apartments

Address: 11 Heritage Dr, Wallaroo, South Australia 5556, Australia
Location: Australia > South Australia > Wallaroo
Amenities:
Beach Free Parking Kitchenette Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Specialty Lodging in Wallaroo
Price Range: $115 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wallaroo Marina Apartments 4*
Number of rooms: 26
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